Lincoln of Troy
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Customer Reviews of Lincoln of Troy
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The following reviews are more than two years old. They are not included in the overall rating.
4 service reviews
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Terrible customer service
by JasonL on 02/08/2019I leased a car from them almost 3 years ago. The sales experience was great. Once you've signed the paperwork, though all bets are off. They are rude, lie to you, break promises, don't follow up, and have no idea what they're doing in… service. Car came with a large gouge in the rear bumper. Nicolas, the salesman said "don't worry about it, I'm making a note on your account when you bring it in for an oil change we'll fix it no questions asked." Bring the car in for an oil change and 6 total repairs (the vehicle was poorly made and things didn't work from day 1). Kathy, the service manager failed to document most of the issues and when I finally picked the car up 2 weeks later they hadn't done a single thing. They claim there was no mention of the bumper so they wouldn't cover the repairs, and claim the other 5 issues I reported were all fixed. They didn't do a single thing to the car. I showed Kathy again the issues and she said she'd have to order parts and would call me when they came in. No call. No email. Then they have the audacity to call me 6 months before my lease is up and try to sell me on doing a lease pull ahead. I informed the BDC rep I wouldn't be returning to them because of all the issues I had previously. She passed the message along to the GM, Elizabeth. The next day I get a call from Elizabeth and outlined all the issues I had. She asked for a few days to research and try to come up with a solution and she would get back in touch with me. Again, no call, no email, nothing. I called them again yesterday to try and talk to the GM again. Conveniently she is out of town at a training seminar this entire week and all of next week as well. Apparently she hasn't heard of email or a cell phone because they told me she has no way of calling me to discuss. 5 minutes later I get a call from the Assistant GM who had no idea what he was talking about. I asked him to have Elizabeth call me to discuss further. 5 more minutes go by and the user car lot GM gives me a call. Very rude. Didn't listen to a single thing I said. I eventually hung up on him when he kept suggesting the same thing over and over after I repeatedly told him that wasn't going to happen. Stay away from this dealer. They only value you as a customer until you purchase the car. Then they treat you as a burden and simply ignore customer complaints.Horrible experience
by Mike2013MKZ on 10/02/2015Lincoln of Troy has decided to take me, one of their customers, to small claims court based on a mistake made by their service department when handling recall repairs on my 2013 MKZ. They installed a part on my vehicle without checking… warranty coverage (or lack thereof) and are now trying to hold me accountable for a $387.97 bill which Lincoln Motor Company will not reimburse their dealership for. (This is over a cup-holder latch, mind you) They did not call me for authorization to install the part They did not quote me for cost After repeated requests (as recent as yesterday) for them to provide documentation showing I agreed to the repair, I have yet to receive anything A mistake has been made by them, whether intentional or not I have yet to determine. I tried everything in my power to work with the dealership by offering the part back, trying to speak with the owner (Paul Sabatini), etc. This all proved to be a waste of time. After waiting two weeks to speak with the owner of Lincoln of Troy and having him promise me a call back he did not follow through. Complete incompetence from the service writer all the way up to the owner and they will be held accountable. As of yesterday I received a letter that I am being sued. I am not intimidated by this at all. I have talked to other Lincoln service managers and all agree this was a mistake made by Lincoln of Troy. I have been a customer of theirs for over a year and a half, servicing my car there on numerous occasions. I will update this review after the court date. I am not happy. I will not sit quietly on this.Excellent Service
by DetroitCritic on 11/19/2014Outstanding Service!!!pleasant
by cbth2k6 on 08/11/2007Amy and the rest of the service team are very friendly and forthright. I was pleased with the responsiveness and timeliness. I am disappointed that my 1 week old Lincoln has already had to go in for service that should have been caught… during the dealer inspection.
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