BMW of Traverse City
Customer Reviews of BMW of Traverse City
Review type:
Great service and a very clean facility
by Henry on 09/12/2023Ken Matthews Service Advisor BMW explained what services had been completed. He was very thorough in explaining what had been done and other services that were needed. Took his time in explaining what was needed and other services that… could be done at a later date. I appreciated his thoroughness. Excellent job well done.Thank you for this amazing review and shoutout for Ken! We really appreciate your business, Henry. Best, David Zamaites, dzamaites@foxmotors.com
Great Service
by Doug on 09/01/2023Attentive to detail and estimate of costs. Gave Us a loaner so we could take care of business while car was being serviced.Hi Doug and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox BMW of Traverse City. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, David Zamaites, dzamaites@foxmotors.com
Great Vehicle! Great Service! Very Grateful Human!!
by Denise on 08/23/2023I've had my BMW for 5 years now. I've had zero problems, only maintenance. Each time I went in for routine checks, the staff has been phenomenal. Very Grateful!Denise, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, David Zamaites, dzamaites@foxmotors.com
2011 328 repair
by Mark on 07/29/2023Courteous staff, detailed analysis of car status/issuesMark, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox BMW of Traverse City! If there is anything else we can do for you, please feel free to give us a call. Best, David Zamaites, dzamaites@foxmotors.com
Xxxx
by Michael on 07/20/2023Efficient quick courteousWe appreciate you for letting others know about your experience, Michael! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Zamaites, dzamaites@foxmotors.com
2018 BMW X1
by Joe on 07/08/2023They were prompt and polite when I arrived. They performed all the required service and even informed me that one of my requests was not necessary at this time saving me money.It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox BMW of Traverse City, we value our customers and we look forward to seeing you on your next visit. Best, David Zamaites, dzamaites@foxmotors.com
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by Ronald on 05/23/2023handled the recall in a timnely basisWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Zamaites, dzamaites@foxmotors.com
BMW May 17
by Connie on 05/18/2023Easy to schedule appointments, and definitely appreciate the valet service since I work in the opposite direction from the dealership. Convenient payment notification and option,Connie, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, David Zamaites, dzamaites@foxmotors.com
Service on 328xd
by Steve on 05/12/2023Very accommodating and amiable. Good communication. Service cost less than I expected.It is wonderful to hear that our team was able to provide you with a great experience, Steve! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, David Zamaites, dzamaites@foxmotors.com
Fantastic Experience Once Again
by Derek on 05/09/2023The service department at BMW of Traverse City is far and away the best in the business. Having the service manager come out and walk through my vehicle inspection point by point is a hallmark of your dealership. The level of care and… detail is above all others I have dealt with. My salesman chatted with me while I waited. The receptionist could not have been more helpful or friendly. This dealership is what others should model themselves after. It is so refreshing to have a "car guy" talk to me about my car like he would talk about his own. I tell everyone I can about you good people and will continue to do so. Thank you to everyone in this organization!Thank you for reaching out, Derek! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, David Zamaites, dzamaites@foxmotors.com
Great service
by James on 04/29/2023They did exactly what I would thought they would do and I got out of there pretty quickly and I appreciate that they are a top notch dealershipThank you for reaching out, James! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, David Zamaites, dzamaites@foxmotors.com
All service departments should be like this one.
by Mark on 04/21/2023The work is done correctly, on time, and at a fair price. All that and the service staff is friendly and helpful.We appreciate you for letting others know about your experience, Mark! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Zamaites, dzamaites@foxmotors.com
BMW review
by Harvey on 04/07/2023Ken is a gem, very knowledgeable and always friendly!Reviews like yours are truly a breath of fresh air, Harvey! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, David Zamaites, dzamaites@foxmotors.com
BMW Service - Fox Traverse City
by Brad on 03/28/2023Prompt, friendly, informed, comprehensive.Thank you for reaching out, Brad! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, David Zamaites, dzamaites@foxmotors.com
Attentive service
by James on 03/11/2023Complete and thorough explanation of what service was required and the results of their inspection.We appreciate you for letting others know about your experience, James! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Zamaites, dzamaites@foxmotors.com
routine service and recall
by HappyBMWowner on 02/23/2023very friendly, helpful. Provided a loaner so I could do errands while service completed.We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, David Zamaites, dzamaites@foxmotors.com
Mini repair
by Julie on 01/19/2023Ken Matthews kept me up to date at every point of my recent repair.Reviews like yours are truly a breath of fresh air, Julie! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, David Zamaites, dzamaites@foxmotors.com
Timeframe
by Em on 12/09/2022Waited for oil change in and out. That’s what I call service!It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, David Zamaites, dzamaites@foxmotors.com
Routine Maintenance
by Karen on 12/02/2022Staff was extremely helpful and offered to let me use their loaner vehicle why I waited for mine to be serviced.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, David Zamaites, dzamaites@foxmotors.com
tire change
by Gene on 12/02/2022Courteous efficient and friendly service.Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, David Zamaites, dzamaites@foxmotors.com
Mark, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox BMW of Traverse City! If there is anything else we can do for you, please feel free to give us a call. Best, David Zamaites, dzamaites@foxmotors.com
by Fox BMW of Traverse City on 10/02/2023