Suburban Ford of Sterling Heights
Today 9:00 AM - 6:00 PM
Customer Reviews of Suburban Ford of Sterling Heights
Review type:
Bought a 2022 ford Edge
by Jim Beaubien on 11/27/2023
Salesman Anthony Larock was a superstar. He went out of his way to answer all my questions and even went the extra mile to repair a scrape ( that I don't know when happened ) on my front right fender.
It felt like a Thanksgiving miracle.
59 reviews
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Happy
by David Webber on 11/29/2021Mike was very friendly & professionalavoid Lithia Auto Group DBA Driveway.com
by MRFIVEO on 11/29/2021Do your car buying elsewhere my buying experience has been a complete abomination from the beginning poor communication my car was shipped arrived 15 days late did not arrive in the close carrier as promised someone drove my car to my house… the car arrived with undercarriage damage after I had the damage repaired at a local dealer it has been 32 days they have not sent me my title or my states registration no one can give me an answer no one knows what’s going on no one understands the process!!!Customer
by Brentphil on 11/15/2021Pleasant experience dropping off vehicle. They asked all the right questions. Had me in and out quick. The total length they had my vehicle was much shorter than I thought. All of my concerns were addressed and I thought they took very good… care of my vehicle.Great Experience
by Joanne C on 10/22/2021Great experience picking up a new Explorer! Vito and Matt were great showing me all the new features and securing the perfect vehicle for me.Customer
by Robert f on 10/19/2021Everybody there goes above and beyond to help you , my sales man Vito and assistant Matt did a great job of getting us the car we wanted and explaining it to us. Definitely satisfiedRepair work
by Donna S. on 09/30/2021I can't say enough about the excellent service I recently received from the service department. The customer service I received from Jim Saelens was top notch! He was a great communicator and had great follow through with everything.Oil change
by MrsPete on 09/28/2021Service was excellent, fast.Salesperson Rich Kramer very helpful
by Rowshi2021 on 09/22/2021My first car purchase in 20 years, and Rich made it an easy process.Great experience
by Kivachon on 09/20/2021Brad Klein was able to find me the EXACT vehicle I was looking for and had me driving off the lot with it in 3 days at an amazing price! Couldn’t have asked for a better first time car buying experience!Ford driver
by Chandradr on 09/06/2021Rich Kramer was great! Always makes leasing and buying a car easy. We bought out our lease and also leased another car. Thanks Rich for all your help! See you again in 2 years.Warranty service
by Michael Kelm on 09/06/2021Thank you to your service writer Jordan Watson for his great service and getting my Ford Escape in for service he was nice and very professional.Purchased the Lease
by DICKIEDL on 08/31/2021Michele Fournier was my Sales Professional and she did a great job. Michelle started following up with me when we still had about 18 months on our lease. I’d receive a text every few months asking how things were going with our Flex and if… there was anything she could do for us to make our experience with Suburban Ford Sterling Heights better. She was instrumental in getting us a great finance rate for our purchase and did her part in our transaction at our convenience. I’ll definitely be contacting her for our next purchase/lease.Richard Crumley
by Richard on 08/27/2021Very knowledgeable and friendly salesman. The whole shopping experience was a breeze. I love my new Ford edge!Quick lane oil change
by Qmann21 on 08/06/2021Very friendly staff even while very busy. During inspection found dirty power steering fluid so suggested to flush to save pump.Suburban Ford
by Gigimi2 on 08/05/2021Although the dealership was busy, my appointment was honored and the work was done quickly and efficiently.Car buying experience
by ediejean on 08/04/2021Rich was a great salesperson. Took time with me and helped me to understand everything.Excellent service provided by Quick Lane Manager
by Patti Noyes on 08/02/2021Had trouble with my vehicle that was not resolved by another area. Quick Lane Manager went above and beyond to resolve the issue even though it didn't seem to be his responsibility. We were treated fairly and are so grateful he was there… to help us.
About our dealership
Hi Jim, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
by Piper Yost on 12/01/2023