Southgate Ford
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Customer Reviews of Southgate Ford
Review type:
Great Experience
by TeresaL on 10/03/2024
Darian Counts at Southgate Ford makes the car buying experience easy and stress free. We told him what type of car we wanted and he found our car in a timely fashion. Gave us any incentives that he could and made sure the buying process… went smoothly.
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Ford Bronco lease
by Bronco lease on 10/03/2024updated 10/12/2024Great job the vehicle was ready and was no hassle at all. Came to my job to sign paperwork which was a huge plus. Thanks for everything Jeff!Great Experience
by TeresaL on 10/03/2024Darian Counts at Southgate Ford makes the car buying experience easy and stress free. We told him what type of car we wanted and he found our car in a timely fashion. Gave us any incentives that he could and made sure the buying process… went smoothly.Mr
by Razzman on 08/08/2024Chris Maurer is my new dealer and he made the car buying experience a breeze. he is the best he took care of everything with expertise.Would shop at this Dealership Again
by EWisler on 05/21/2024Had a wonderful experience at this dealership. They were friendly, helpful and listened to what I wanted. I would shop and buy again from them.Southgate Ford, Southgate, Michigan
by Gregory on 02/23/20241. Very pleased with the knowledge of our salesperson with the vehicle's features and with his helpfulness in handling the transaction process. 2. Not very pleased that the dealership--immediately upon completion of the "sale"--tries to… sell various extra protection plans that cost significant money and uses sales tactics that, while not truly "high-pressure", try to instill a strong fear about a wide range of possible situations that could cost significant "out-of-pocket" costs so that the buyer feels under pressure to make immediate decisions after just completing the lengthy and mildly stressful process of purchasing a new vehicle. 3. Not happy that Ford promotes 3-year "bumper-to-bumper" warranty, but the extra-coverage sales rep then says that there are exceptions that can cost the customer out-of-pocket funds to fix. 4. Were forced to return to the dealership after the Parts Department ordered the wrong rubber floor mats for the vehicle.Outstanding Sales Representative
by SueVicious on 01/25/2024Deborah Sebastian was great to work with. I felt as though her goal was to get me the best car for my budget with no hard sale or “sales tricks.” She’s very friendly and was concerned about my customer satisfaction.Always the best experience
by Happy in MI on 12/28/2023Danielle always goes above and beyond to make my leasing experience the best. I would never consider buying or leasing from any where other than Southgate Ford.Ford Maverick
by NRankine on 12/04/2023I ordered my Maverick through James Dryer over a year ago. It was very delayed due to the strike and supply issues. Jim did a really great job of keeping me updated on the status of the build. As soon as my truck arrived, he made sure it… was prepped in a day so that I could get it as soon as possible. Smooth transaction. Great service! I love my new truck. Thank you!Used Car Purchase
by Scott W on 09/29/2023Team was Friendly and knowledgeable, they worked with my schedule and took care of all the paperwork very Quickly.2022 Ranger owner
by MikeBro on 09/04/2023Oil Change team were very polite and efficient. Did a great job performing the service to my vehicle.
The following reviews are more than two years old. They are not included in the overall rating.
42 reviews
I love my car
by Suchie70 on 02/25/2023I came back to Southgate Ford and my salesman Dan Ryan from previous interaction and purchase. I am pleased with the help I received from my salesman in explanation and follow up with the car I orderedHorrible Service Run from this place
by Hgflynn on 12/26/2022Horrible Oil. Change Facility. Never go here. Screwed up the oil changed by not replacing the oil fill cap. Cleaned the mess up after I drove 200 miles without the cap. Then returned my new vehicle with a damaged rear rim. When I emailed… them about it, I got no response. I am proceeding with legal action. Run far and fast from this place. You would think the owner would want to talk. If I could leave NO STARS I would!!!!Southgate Ford
by Robert, P. on 12/16/2022I took my Fusion for "The Works" package in the afternoon of 12/15/2022. Normally I take it first thing in the morning so there were 3 or 4 vehicles ahead of me in line. Still I felt the line moved relatively quickly. It wasn't long… until I was waiting inside in the lounge. Everyone I dealt with was professional, courteous and new their job.Visit for oil change
by service Ford on 11/23/2022Friendly employees and helpful!!2020 Edge
by Geo-Who on 08/05/2022Southgate Ford has been our go to dealer for several times years. Always good service and helpful, friendly staff. After leasing several Edges, we decided to purchase the latest one. Everyone was great in helping us with our decision.F150 not sure what a review title is.
by HOGGIE1234 on 03/04/2022My salesman Mr Murray Knapp went above and beyond throughout my years of business with Southgate Ford. Will always take my future transaction with your team. Thank you again.Dishonest and Deceitful
by Alex on 03/01/2022Terrible experience at a dishonest dealership. Salesperson tried to add an additional $1000 to our lease buyout and hoped we wouldn't notice. This dealership is after your money and does not care about your situation. They will do this to… anyone that comes in to process a lease buyout. DO NOT use this dealership. This stealership will try and take advantage of you and do not care about retaining your future business. I've had good experiences with their parts and service departments, but I will never be returning here for anything. Please look over and re-check your paperwork if you've done any business here.Southgate Ford
by SouthgaeFord on 06/15/2021excellent service, friendly attitude.Puddles3
by PuDDLES3 on 12/22/2020The service was ok. They did not put the valve stem caps back on 2 tires after they rotated the tires. I have to go buy some.The works package
by HappySGFcust on 11/28/2020Great and pleasurable experience as always with Southgate Ford Service dept. Friendly and efficient staff. I've been a customer for 21 years.New lease
by DaveMiz on 05/17/2020This was a great experience considering all of the hoops my salesman had to jump through to make it happen.
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