Serra Chevrolet
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Customer Reviews of Serra Chevrolet
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Serra Chevy Southfield, MI
by BlackTrax on 04/23/2025
You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, I got friendly people who didn't try to “push” anything on me. They’re helpful. They listen. They’re… accommodating. That was my experience with Sian and Katie. I highly recommend Serra Chevy in Southfield if you are looking for a vehicle and will definitely go back when I'm in the market again.
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The following reviews are more than two years old. They are not included in the overall rating.
137 reviews
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Buying a car isn't so scary
by Julslynn on 12/19/2014updated 01/02/2015My son and I visited another Chevrolet dealership before walking into Serra. Your dealership was out of our way but your inventory and Bianca, helped us gain the confidence to try another dealership. From the moment we entering your… dealership to walking out with the keys to our new Cruz we felt very comfortable with Bianca's knowledge and appreciated her reassurance that she would help us through the process :) We will be BACKMalibu Survey
by GAdamo15 on 12/23/2014updated 01/02/2015Everyone was very friendly and answered all our questions up front so there were no surprises when it came time to finalize the purchase.Serra Experience
by Eliseconner on 12/19/2014updated 01/02/2015This is my second time to Serra Chevorlet. Both experiences I was able to work with Kellie Tomlinson, who is not only very friendly, but is knowledgable and quick to help. This past experience I also worked with Chaz Suomala who was also… very knowledgable about the vehicle I leased and was a pleasure to work with.Chevy
by Andrew3310 on 12/19/2014updated 01/01/2015Great experience! Andy was great, very helpful and patient with me. Priced out multiple different vehicles and spent a lot of time with me until we found the right one.Serra Chevrolet
by JuPATTE3 on 12/27/2014David Samuels was my salesman and he did an excellent job. He was very knowledgeable and guided me every step of the way. I was very pleased with the service I received and will definitely recommend Serra Chevrolet and David to all my… family and friends.Great Place to Shop for a Chevy!
by KenVolt on 12/19/2014My sales consultant, Bib Bence, took me through the leasing experience seamlessly. I don't like playing games or getting surprised, and Bob did none of that. The price he quoted me on the phone is the price I got. No wait, I got a BETTER… PRICE because his original quote was for 12k miles and I only needed 10k miles. Yours was not the first Chevy dealership I visited, but the others were not able to earn my business. You folks treated me fairly and gave me a great price on my new Volt. Please keep up the good work. I look forward to shopping with you in the future. Thanks!Serra experience
by Shalesia on 12/19/2014I love the fact that Serra has a salesperson that truly understands online shopping and how to incorporate technology with a great dealership experience. Wanda Carter was exceptional and I would definitely recommend her to my family and… friends.Great Service @ Serra
by 63_Classic on 12/19/2014Randy(service manager) was very kind when he accepted my car into service. Even the phone call I made to the Service Department, prior to my arrival was a nice experience. The gentlemen that took my call was very helpful and forthcoming… with the information. I didn't have to keep asking questions to "dig" for the info I was looking for.Happy Camper
by Chris944 on 12/19/2014I drove Honda's for 10 years. In 2011 I sold em all and bought all Chevys. I'm now on our 4th in a row and Serra has been our dealer. BTW I pass 2 Chevy dealers to get to Serra. Best Service in town! Keep up the Great work!! Very Pleased!!Recall and oil change
by DLFU on 12/19/2014Service was quick, waiting room was large and comfortable - room to use a laptop if needed, very clean, large flat screen TV to help past the time. ,Service was quick, waiting room was large and comfortable - room to use a laptop if needed,… very clean, large flat screen TV to help past the time.2015 Tahoe
by Sonna on 11/26/2014updated 12/11/2014They were very responsive to looking at my car in a timely manner being that it was stuck in 4 wheel drive...Awesome Experience
by Equinox_2469 on 11/20/2014updated 12/11/2014I was greeted at the front door by Brittany Danna who helped me out quickly and professionally. She was direct with her answers and not pushy, which I liked very much. It didn't take long to get the information I needed and it made my… decision to purchase my vehicle very quick. I would definitely recommend my family/friends to Serra Chevrolet.Serra Dealership Regular Maintenance
by Martha_Dias on 11/19/2014updated 12/07/2014I am very loyal to this dealership because the service provided always is perfect , the employees treat me with respect ,friendly and they always go an extra mile for the customers .fast and courteous service
by CJwang on 11/14/2014updated 12/07/2014Very courteous and super fast service. The waiting room is very clean and well organized with a big screen TV to kill time while waitingChevrolet Serra
by szdvfw on 11/08/2014updated 11/23/2014Excellent service, new redesigned showroom represents all available cars. Sale person - Bianca Van Meter - and on duty manager very friendly and professional.Good customer service from Mike
by Labett on 11/10/2014updated 11/23/2014The gentleman that greeted me was very polite. Not only did he assist me with my needs I also saw how he interacted with other customers he was assisting. This man's name is Mike and he's the greatest.Dee2480
by Dee2480 on 11/13/2014updated 11/23/2014I think I should have received a gift card for the recall I called in October my appointment was in NovemberMy sales experience
by Melborin on 11/21/2014My sales agent was extreemly helpful in explaning all parts of the sale to me and my wife. My sales agent was Wanda Carter.Oil Change
by Normhikes on 11/21/2014Just wondered, on previous visits to have an oil change I was given a report on what was done, IE air in the tires, and what needed doing. I didn't receive that this time when I checked out.Good Job, Just Hope the Sonic Holds Up.
by JAGJR44 on 11/05/2014updated 11/17/2014The experience at the dealership has been fine. Everyone has been nice and professional. However, I am very concerned about the state of my vehicle and future vehicle ownership. This is the 4th time I have had to bring my vehicle in for a… check engine light in 10 months and can only hope that the issue has been resolved. I do wonder if a mere faulty gas cap was the culprit all along, and maybe the airhose and previous parts really needed changing since the same problem persisted. The car has been in-service for 2 and 1/2 years and 40Kplus miles and it is naive to think it will run without issue. I just hope this is not a harbinger of things to come. I do not know if any reassurance can be provided but some loyalty consideration would be nice considering this has cost me about $250 in parts and labor, as well as $150 for the rental I needed when the car was in the shop for a full week.survey
by BrittanyModock on 11/01/2014updated 11/16/2014Duane is outstanding b with his customer service. This is the 2nd time he has helped me with issues with my car. He always goes the extra mile and makes me feel valued as a customer I have recommended many of my friends and family members… to your location because of my experience
Chevrolet Equinox
Chevrolet Traverse
Chevrolet Trax
Chevrolet Cruze
About our dealership
Thank you for sharing your wonderful experience! We're thrilled to hear that you found our team at Serra Chevrolet Southfield to be friendly and accommodating. Sian and Katie are great assets to our team, and it's fantastic to know they made your car buying experience enjoyable. We appreciate your recommendation and look forward to welcoming you back when you're ready for your next vehicle! Sincerely, The Serra Chevrolet Southfield Team
by Serra Chevrolet Southfield on 04/24/2025