Briarwood Ford
Customer Reviews of Briarwood Ford
Review type:
Mike Collins is superb!
C-max repair
by mireviewer3 on 12/18/2017Multiple repairs done, in and out same day.Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
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by joroto69 on 10/04/2017I came in without an appointment to get an oil change and tire rotation. I was told they could get me in and out in an hour. It was right at an hour and I was very surprised and greatly pleased.Happy happy happy customer.
by Klepi1981 on 08/20/2017updated 09/07/2017I came in for an oil change and they did a good job a checking my car out. I knew there was noise in the front end but I figured that would have to be a different appointment to have inspecected. Nope, they checked it out on their own… accord found the problem gathered my warrenty info. Once they had all the details they told me about the problem, informed me it was warrenty and asked when would be a good time for me to bring it in for repairs. Wow now that is service.Great Experience!
by KelseyM on 07/13/2017updated 07/25/2017Larry was amazing! He took the time to go over everything with me before we even looked into approving me and when I picked up my car, he sat with me in the car to show me how to use everything! He answered all of my many questions without… any hesitation or irritation. Thank you Larry for your time and patience!buying a vehicle
by jamnjan798 on 07/01/2017Salesman very friendly, Salesman took time to figure out the best deal for me. Vehicle was ready for pick up the next day. Helped me download Ford Pass. A few days later I had a couple questions and salesman was right there to help me.Broken latch
by Jbizzle001 on 06/17/2017updated 06/28/2017Everything was great, the service representative was helpful and the wait time there wasn't long.Reviews like yours provide encouraging feedback. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Always a 5 star expereince!
by hfeldkamp on 03/21/2017updated 03/31/2017I have always loved working with Briarwood Ford, my sales guy, Ted Miller, always takes care of me. Steve Whitener and his whole team have always been great. This is my second car purchase from Briarwood and I can't see myself going… anywhere else.Thanks for the great star-rating! We hope you continue to choose Briarwood Ford for all your vehicle needs! Take care!
Thanks for the great star-rating! We hope you continue to choose Briarwood Ford for all your vehicle needs! Take care!
End of the Year Edge
by SalineFamily on 01/08/2017My wife and I really had not expected to purchase a car over the Holidays. We knew we wanted to get something in the next 6 months and were using our time off during the holidays to do some initial research. Among the multiple Dealers we… visited, Briarwood Ford once we started to work with Ted it was our last. During a number of test drives we found an Edge we really liked. Thanks to Ted's patience helping with our research, answering our questions and working to get the best financing /incentives combination we decided to pull the trigger just a couple days after our search began. Thanks Briarwood Ford and Ted for a great buying experience.Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Fantastic Dealer
by lotrfan on 12/06/2016I had an absolutely outstanding experience at Briarwood Ford. The staff was wonderful, and Ted was awesome. I would go back in a heartbeat.Quick response
by bjmcrae57 on 12/05/2016Really appreciated that staff was able to get me in the day I brought my car in for assessment. They'd been booked solid but because the car was not safe for a long trip I need to take, they kept the car and fixed it within 24 hours. Staff… very friendly and helpful with explanations of repairs needed. The particular staff person who worked with me was really great.Quick Lube visit
by dvdweir on 11/18/2016As expected - a short wait even without an appointment for a Oil change (the works). The technicians even reprogrammed the remote start that had stopped working. Pleasant people willing to "go the extra mile" to assist your customers.Excellent Service
by skh2005Focus on 11/05/2016updated 11/13/2016As always, service and staff takes excellent care of my 2005 Ford Focus.Clutch noise - 2016 Ford Focus
by UltrafastPED on 11/09/2016Clear diagnosis, and prompt repair!Ford Escape
by Stone1935 on 10/17/2016updated 10/28/2016The salesman I had was very professional, knowledgeable and helpful. It had been 12 years since I bought a new car, and he was very patient with me. When I picked up the car, he spent an hour with me showing me how everything worked in… the car. I really appreciated that.Mustang GT
by DocTori on 07/22/2016Paul Mazzara in service does a great job! He knows me and my car. He goes above and beyond to help me with everything my Mustang GT needs. I really appreciate his help, because of him I will be back. Also, Kelly did a great job of keeping… me in the loop for the air bag recall. They both were very helpful! Thanks! Steve SartoriThank you so much for the wonderful review! Please let us know if you have any additional questions about services you received and thank you again for choosing Briarwood Ford!
Bringing a car in for me
by kayfesh on 07/19/2016I decided to by a 3rd vehicle for my household due to the big rebates on the 2016 Focus. I found one online that had a Blue tag extra $1000 rebate. I had purchased a vehicle from Ruskin Tansel in December and decided to try him again. I… called about a car I found at Southgate Ford on a Thursday and at 3pm on Friday I was closing the deal. Even though Ruskin was not able to be there Friday he was able to facilitate the whole thing.Your comments keep us motivated and working hard for all our guests! We hope you continue to choosing Briarwood Ford for all your vehicle needs! Take care!
Good experience
by asmolinski on 07/17/2016Chris Brown was very helpful when buying my car. He wasn't in it just for the sale. He made sure it was right for meGreat experience
by Fordbuyer81 on 07/13/2016Our salesperson was extremely helpful, as he has always been. That is why we always go to Briarwood Ford when looking for a new car.We set high expectations for ourselves so its gratifying to hear you had a great experience with us, ,Fordbuyer81. It is great to hear our Staff took such great care of you! We hope to see you here again!
Expectations met!
by greemabert on 07/11/2016I was in for an oil-change and check-up. Service, as always, was efficient and well done.Thank you for your wonderful response to the quality of service our Staff provides, ,greemabert! All of us here truly value your business and look forward to your next visit!
Quick Lube
by Tonya5150 on 07/11/2016Car was completed when promised! Matt and Austin were both great.Thank you for your wonderful response to the quality of service our Staff provides, ,Tonya5150! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
Great service!
by 0326 on 06/28/2016Another great service experience! I'm very glad I opted for the extended service plan after talking to my service rep. I've used it before and this time it was very helpful towards my new front breaks and new bearing.Thank you for your wonderful response to the quality of service our Staff provides! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
Hi Will, we're happy you found our staff to be so supportive during your experience here at Briarwood Ford, Inc. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 03/20/2025