Briarwood Ford
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Customer Reviews of Briarwood Ford
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64 service reviews
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Awful experience, lost a customer for life
by John M on 09/08/2021Will not buy Ford again and specifically would recommend against this dealership for service. I bought my 2017 Ford Fusion 4.5 years ago new. At 80,000 miles, it overheated. I took it to Briarwood and was told they would look at it soon. A… week passes and I call them up. "Oh yeah, we looked at it and it's the engine." My car was affected by a known engine design defect allowing coolant into the cylinders. The TSB issued by Ford calls for a new long block (at a cost of over $8,000.) My car's warranty expired at 60k miles and so I was asked to pay out of pocket. I asked Ken to make a request to Ford to help out on the cost after reading they paid a portion of many other customers' new engine. He says OK. A week passes. I call him up and he says he's trying to figure out how to put the request into the computer. WTF? Another week passes, "Still trying to figure out how to put it in the computer, let me talk to someone else here." A few days later I call back and they've managed to put the request in - after 2 and a half weeks of waiting. Then they lose my service records I sent them and I have to email them a second time. Another week passes. Finally Ford offers a price of a little over $3,000 for the engine, expiring in two weeks. I try to get a hold of anyone at Ford corporate - including by asking Ken to send a letter over to them. He sits on the letter for over a week because he can't figure out how to send it to them. Nobody on Ford corporate's phone line is willing to talk to me. "Take it up with your service advisor." Ford never responded to Ken either - allegedly. So I end up paying $3,200 for the new engine - BUT THAT'S NOT AT ALL. After the new engine is in, my CEL has come on - it wasn't on when I took it into the shop. The O2 sensor is bad. Hmmm, perhaps it was broken during the engine installation? Ken insists that's not the case and wants an additional $440 to replace an O2 sensor. Unbelievable. Lost a customer for life. At least I have my car again after $3,200 and 2.5 months. Of course, I had to buy another car in the meantime since it took 2.5 months and a rental car would've cost an arm and a leg (not that they were available anyway thanks to the pandemic! I looked!)Oil Change
by William on 12/01/2019updated 12/11/2019Good oil change with car wash included. Much appreciated!Great Service
by redneo1 on 12/04/2019After a trip to Florida our engine light came on, on a Friday evening. Parked the car in the driveway for over a week as I was having back surgery on the following Monday. Explained that the engine light was on and our service writer, Ken,… said we could leave as he was busy with another customer and I could go home, he would fill out the necessary paperwork later. He did and my Flex was fixed. Really appreciated his thoughtfulness to my medical condition. Thank you Ken.The Works
by Theresa on 11/27/2019updated 12/04/2019My service was professional and courteous. I am leasing my vehicle from the dealership and plan to continue service with them.Theresa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Taurus owner
by Douglas on 11/22/2019Briarwood Ford service department listened to my issue, inspected my car and quickly identified the fix to get me back on the road. They listen, they quickly troubleshoot, and resolve the issue in a timely fashion. Very professional!Ken and his guys/gals were great
by buddharjp on 08/13/2018My 2013 Ford Focus is part of the litigation for the double clutch defect. The vehicle will soon be re-purchased by Ford as part of a settlement. Although I had to bring my vehicle in 9 times for repair/replacement and apparently the… problem will never be permanently fixed, I wanted you to know that Ken and all the service people at Briarwood Ford have been fantastic to me. Always courteous, timely, kept their promises, provided me with a free loaner when necessary and really went above and beyond for me. Please thank them for me. ~~Ron PlunkettIt is great to hear that we were able to go above and beyond your expectations and really help you out! Please let us know if there is ever anything else we can do for you! Safe travels!
Did what I needed done!
by Briarwood56 on 05/06/2018updated 05/22/2018Clean, comfortable, and enjoyable place.Very Happy With The Service I Received.
by Briarwood56 on 05/02/2018updated 05/22/2018Matt Foley has taken great care of my truck for several years. I am happy to keep using QuickLane for my service needs.Car is fixed! Customer service seems a bit off though...
by amy92190 on 03/19/2018They were able to get my car squeezed in during the weeks already scheduled appointments, which I appreciate. However, they not only failed to call me with information regarding what was wrong with the car, but also failed to call when the… car was ready for pick up. I left my number when I dropped the car off and provided my number again when I called for a status update. Not sure why it was so hard to make a simple phone call. I asked two different men why I wasn't called and neither had an answer.C-max repair
by mireviewer3 on 12/18/2017Multiple repairs done, in and out same day.Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
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by joroto69 on 10/04/2017I came in without an appointment to get an oil change and tire rotation. I was told they could get me in and out in an hour. It was right at an hour and I was very surprised and greatly pleased.Happy happy happy customer.
by Klepi1981 on 08/20/2017updated 09/07/2017I came in for an oil change and they did a good job a checking my car out. I knew there was noise in the front end but I figured that would have to be a different appointment to have inspecected. Nope, they checked it out on their own… accord found the problem gathered my warrenty info. Once they had all the details they told me about the problem, informed me it was warrenty and asked when would be a good time for me to bring it in for repairs. Wow now that is service.Broken latch
by Jbizzle001 on 06/17/2017updated 06/28/2017Everything was great, the service representative was helpful and the wait time there wasn't long.Reviews like yours provide encouraging feedback. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Quick response
by bjmcrae57 on 12/05/2016Really appreciated that staff was able to get me in the day I brought my car in for assessment. They'd been booked solid but because the car was not safe for a long trip I need to take, they kept the car and fixed it within 24 hours. Staff… very friendly and helpful with explanations of repairs needed. The particular staff person who worked with me was really great.Quick Lube visit
by dvdweir on 11/18/2016As expected - a short wait even without an appointment for a Oil change (the works). The technicians even reprogrammed the remote start that had stopped working. Pleasant people willing to "go the extra mile" to assist your customers.Excellent Service
by skh2005Focus on 11/05/2016updated 11/13/2016As always, service and staff takes excellent care of my 2005 Ford Focus.Clutch noise - 2016 Ford Focus
by UltrafastPED on 11/09/2016Clear diagnosis, and prompt repair!Mustang GT
by DocTori on 07/22/2016Paul Mazzara in service does a great job! He knows me and my car. He goes above and beyond to help me with everything my Mustang GT needs. I really appreciate his help, because of him I will be back. Also, Kelly did a great job of keeping… me in the loop for the air bag recall. They both were very helpful! Thanks! Steve SartoriThank you so much for the wonderful review! Please let us know if you have any additional questions about services you received and thank you again for choosing Briarwood Ford!
Expectations met!
by greemabert on 07/11/2016I was in for an oil-change and check-up. Service, as always, was efficient and well done.Thank you for your wonderful response to the quality of service our Staff provides, ,greemabert! All of us here truly value your business and look forward to your next visit!
Quick Lube
by Tonya5150 on 07/11/2016Car was completed when promised! Matt and Austin were both great.Thank you for your wonderful response to the quality of service our Staff provides, ,Tonya5150! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
Great service!
by 0326 on 06/28/2016Another great service experience! I'm very glad I opted for the extended service plan after talking to my service rep. I've used it before and this time it was very helpful towards my new front breaks and new bearing.Thank you for your wonderful response to the quality of service our Staff provides! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
About our dealership
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
by Manager on 12/06/2019