Customer Reviews of Serra Chevrolet of Saginaw
Review type:
New truck
Great Sales Experience!
by James on 10/28/2022Prompt straight to the point sales experience with white glove delivery. Less than 24 hour turn around from committing to a vehicle to delivery in driveway. Serra automotive group is second to none.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Saginaw Team
The Blue Babe
by the fabulous blue Camry owner on 10/25/2022They don’t do unnecessary work like the quick oil change places do.We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Serra Chevrolet Saginaw Team
Quick, friendly service
by Trish on 09/23/2022Serra Toyota’s service department is the best! The crew is friendly and service is quick!!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Saginaw Team
Oil change
by steve winters on 09/21/2022Very quick. Friendly and helpful staff!!We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Saginaw Team
Oil change
by David Colbath on 09/15/2022The service was quick and the employees were friendly.Thank you for sharing this great feedback with us, David. We feel our service department is what makes Serra Chevrolet of Saginaw special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Serra Chevrolet Saginaw Team
Save you’re money!!
by Bornbutnotyesterday on 09/13/2022Took my truck for power running board with bad motor instead of diagnosing a bad motor for $549 part they said I need everything replaced for $1800Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Saginaw Team
Great service
by Jill Wendland on 09/12/2022We dropped off car Sunday night with no appointment. By early Monday morning Melissa had called us. Before noon we knew the problem and were fixing my car. Very efficient and professional. Thank youWe appreciate your kind words, Jill. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Serra Chevrolet Saginaw Team
Al Serra Toyota Service Department
by Scott Helmka on 09/12/2022Attention to detail to its customers is outstanding!Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Serra Chevrolet Saginaw Team
Painless car buying!!
by Melissa on 09/10/2022I was a little apprehensive about car shopping because it's been at least 12 years since doing so, but was pleasantly surprised how understanding and professional the sales specialist, Chris Smutek was. He's very honest and gave great… personal service. I would highly recommend him to anyone looking for a painless and outstanding car buying experience! I love my Certified used car. Thanks to all at Serra Chevrolet in Saginaw!Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Serra Chevrolet Saginaw Team
Diagnostic analysis
by S Hendrick on 09/08/2022Had diagnostic check done for stabliTrak due to an alert. No problems detected. No fee charged. Everyone was friendly, polite and helpful, as always.Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Serra Chevrolet Saginaw Team
Great and friendly service
by Fran on 09/01/2022updated 09/07/2022My maintenance was completed with care and speed. All the workers were engaging and into their work. Thanks for the great service.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Saginaw Team
Waited too long in the waiting room after it was done
by Bruce on 09/06/2022Need too address better in out serviceThanks for your great review, Bruce. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Serra Chevrolet Saginaw Team
Got in Quick
by Ranee on 09/03/2022Friendly staffThank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Saginaw Team
Repair done correct
by Sharon on 08/30/2022Very good service. They listen & repair what you asked forThanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Serra Chevrolet Saginaw Team
Great service with honest and transparent people
by Happy customer on 08/27/2022Came in with a noise issue with my vehicle. The mechanics were able to target the specific part of the problem (sway bars) as well as change breaks and flush fluids. My 10 year old Camry runs like new again. Highly recommend their service.We appreciate your kind words, Happy customer . We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Serra Chevrolet Saginaw Team
Great service at Serra!
by Alexa on 08/27/2022Always great service from the team at Serra Saginaw! Joe, Travis and Josh took great care getting me into my new 2022 Silverado lease.Hi Alexa, and thank you for this great review! We're happy to hear that Travis and Josh took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Serra Chevrolet Saginaw Team
Job done right!
by Boots on 08/27/2022Service Dept at this dealership goes above and beyond to make sure the job is done right and the customer is totally satisfied! Mike was my service tech who is exemplary in his craft!Boots, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Serra Chevrolet Saginaw Team
Salesman Dylan Young
by Casey Stoney on 08/26/2022Dylan Young was a pleasure to work with. Very knowledgeable, professional, and communicated timely. He knows everything about his products and services without any hesitation and can answer all questions promptly. His business etiquette… is casual, relaxed, and displays no pressure. He truly wants to understand your needs and asks you questions to help fulfill those needs by sharing his professional opinion and experiences. Dylan maintains exceptional communication. He is very timely and responsive. He provides versatile channels of communication via email, text, and phone conversation. From start to finish Dylan Young is awesome to work with and I recommend anyone who reads this to him.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Serra Chevrolet Saginaw Team
Malibu fun!
by Marta on 08/23/2022Bob Wainwright made the purchase of my new car a breeze!Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Saginaw Team
My Summer Mistake!!
by Sherry on 08/18/2022That everyone is very caring and compassionate. I appreciate everything that was done. A pleasure working with Marc, never lost his temper with me. Thank you so much.Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Saginaw Team
Everyone was great
Helpful Staff
by Rudi Nitschmann on 08/17/2022Lesley Lopez was very professional and helpfulThanks for your outstanding review, Rudi! I'm very happy to hear that Lesley was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Serra Chevrolet Saginaw Team
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Trailblazer
It's Simple at Serra! Serra Saginaw offers new Chevrolet and Toyota vehicles plus GM & Toyota Certified Pre-Owned vehicles in Saginaw, MI. Great service dept. as well with a quick lube facility, full service center, extensive parts dept. & body shop.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Thank you for your wonderful review! We're thrilled to hear that Mike provided you with excellent service and support at Serra Chevrolet of Saginaw. If you have any more questions in the future, don't hesitate to reach out. We look forward to seeing you again! Brent Gromaski Chevrolet Sales Manager brent.gromaski@serrasaginaw.com 989-393-9218
by Serra Chevrolet of Saginaw on 07/11/2025