Royal Oak Ford
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Customer Reviews of Royal Oak Ford
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Ms. Thorp
by BonnieET on 11/12/2024
My car buying experience couldn't have been any easier! My salesperson Donald and I got everything done by phone in one day. Royal Oak Ford took care of everything and took what can be a stressful situation and made everything run smoothly.
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The following reviews are more than two years old. They are not included in the overall rating.
59 reviews
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2015 Fusion
by cherhamm on 03/31/2015Overall a great experience! We have no complaints!Thanks for your feedback, cherhamm! Here at Royal Oak Ford, we sincerely hope to see you again! Take care!
Great experience
by Mchatch77 on 03/26/2015Adam did an excellent job getting me into the vehicle I wanted at the price I asked for. The rest of the support staff made my experience even better.GREAT
by goodnewsbears on 03/25/2015Jim Stevens at RO Ford did a real nice job. If you are looking to buy a car without the traditional car buying pain, RO Ford and Jim Stevens is right for you. One of the discouraging factors for me in buying a car was having to deal with… the sales person, no longer. RO Ford is making the process modern, mainstream, and transparent. The days of the traditional "car salesman" are over and they have been replaced with logic, real numbers, and the extinguishing of sales tactics (which no one likes). My experience at RO Ford was exemplary. Again, if you want to buy a car without the car buying experience, RO Ford.goodnewsbears, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
great service!
by ccasinelli on 03/24/2015Very helpful, kind, and willing to work for you to get the lowest prices.ccasinelli, thank you for being one of our valued clients and leaving us your response to the quality service you received! Here at Royal Oak Ford, we truly value you and your business and we hope to see you again!
Happy Customer
by iafc on 11/26/2009My wife and I have leased at least 5 or 6 vehicles from Royal Oak Ford with nothing but good results. The lease department staff have been very helpful and deliver what they promise. In fact, we leased many vehicles from this same team when… they were at another metro Detroit dealer. My current lease is up in early May, 2010 and I look forward to visiting RO Ford for my next vehicle.Good Service
by iafc on 11/26/2009I take both my vehicle and my wife's to Royal Oak Ford for all maintenance. While that has been limited to routine oil changes and a couple of recalls, the work has been done on time and on budget. The write-up staff is knowledgeable and… helpful. Never had a complaint. I have also had work done at the collision center with excellent results.Don't Be Fooled
by goodguy5 on 11/23/2009Think Twice About Royal Oak Ford My Experience: Higher price than quoted w/ higher down payment Options taken off vehicle that were requested Higher monthly payment than quoted Terrible customer service Refusal to correct… situation Took money from rebate w/out explanation Made deal online/phone and had wife take hold of vehicle They scammed her/me They are penny squeezing [violative content deleted] Royal Oak Ford = Bad Deal
About our dealership
We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
by Cathy Schreiber on 11/25/2024