Serra Ford Rochester Hills
Customer Reviews of Serra Ford Rochester Hills
Review type:
Best place to buy a car!!
Thanks Brad Schiller!
Car repair
by Deto707 on 05/27/2025Good experience with all associate very niceMobile Service/ Serra Rochester Dealership
by Annette on 05/19/2025I have had three Mobile transations at my home and was so grateful for it. The people who come to my home are very polite, do their job and go on to the other jobs. Never have an issue after the job is done.Regular Maintenance Check
by NMLeonardi on 05/22/2025Serra Ford Service is professional and honors service timing commitments.Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Best place to buy a car!!
by KValmac1 on 05/15/2025Love my Ford Edge SEL!!! It’s such a comfortable ride and so easy to navigate. Brad Schiller has been our salesman for multiple vehicles and he makes it such a smooth transaction!Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Thanks Brad Schiller!
F150 Tire Change
by Brandon D on 05/13/2025The dealership was very accommodating rescheduling me multiple times as I worked to get a lift on my truck prior to the tire change. They performed the work throughout the day including tire change and alignment. The truck drives great… without any vibration which seems to be a challenge for the big box stores when balancing larger tires. Mike was very helpful and sent a text for me to follow up with him on throughout the day.Hi Brandon, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Service on Mach-E
by ELISA1975 on 03/26/2025Wonderful. I received clear and easy instructions to follow and the service was done in a timely manner.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
General maintenance
by Karen Dalton on 03/20/2025Everything went smoothly. Beautiful new facilityHello Karen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Poor result recall
by Karwosk1954 on 03/20/2025I scheduled my appointment due to a recall that was performed at my home and it resulted in my truck losing 4 miles per gallon. The recall required downloading a “upgrade” and the technician told my wife it would probably improve my fuel… economy. Well it didn’t so I brought the truck to the dealership. They checked it out and said there was nothing they could do.Hi, we are so disappointed to learn of this situation you have described. Please reach out to Darryl Galka at (248) 844-2073 and we will do our best to make this better. We hope to hear from you soon.
Top notch customer service
by Aguastella on 03/10/2025updated 03/17/2025What a great experience! Having the option to get my car picked up by the dealership was so helpful with 3 small kids at home. Everything was fast and efficient, and I was communicated with every step of the way. Glad I found Serra Ford!Attentive
by MichelleR on 03/08/2025updated 03/17/2025Jacob was very attentive to my preferences and continued to look for a vehicle that would fit my needs. The communication was excellent.Great car buying experience.
by summrbrz on 03/09/2025Picked out a car on Carfax. Jacob at Serra Ford Rochester Hills contacted me right away. The transaction went very smooth from beginning to current. Great vehicle, good service. Thank you Jacob!Water Pump
by Stan Getz on 03/10/2025Very happy with my experience Matt contacted me very quickly on what was wrong with my Bronco. Taryn was very helpful on getting me a loaner car. My repair was done very quickly.Escape
by Cat lady on 02/21/2025updated 03/07/2025It was a very good experience. My sales consultant went out of his way to get me the car I was interested in. I am leasing it for 3 years. I am enjoying driving it when I need to get some shopping done and attending church… services. Update March 2025: My sales consultant is Bob Brani. Bob has been so very kind and responsive to my inquiries. He was kind enough to put the Ford Pass on my phone. Thank you Bob.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!
Absolutely Amazing Experience
by AndrewJL on 03/06/2025Serra Collision exceeded my expectations. From the drop off to the pickup and communication in between, I was always in the loop. The car came back looking flawless too!Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Outstanding Ford experience
by kevinah on 03/04/2025My buying experience at Serra Ford Rochester Hills was exceptional. Working with Shawn Burchi my salesperson was effortlessly . She was knowledgeable about my Explorer ST and worked out a deal to get out of my F150. She’s the best Kevin in… finance took his time to explain my lease and extra warranty options. I love going to Serra Ford because they treat you like family.Great service
by Summrbrz on 03/04/2025Service was great. Didn’t care for the mud left in my car, nor the dirty rental.Hi, we appreciate your feedback of our Staff's outstanding service! Please contact us at (248) 852-0400 so we can work with you to make this right.
Hello, thank you; we appreciate your feedback! Please contact us at (248) 852-0400 so we can work with you to make this right.
Great service experience at Serra Ford of Rochester Hills MI
by Jspinek on 02/28/2025While leasing my last 2 vehicles from Serra Ford of Rochester Hills, I've had service done at a different Ford dealer closer to my house. This was my first experience with service at Serra Ford, what a difference! Attentive, efficient and… GREAT customer service and accommodation including with a loaner!Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service- software update
by Briz DLPA on 02/21/2025updated 02/28/2025Service- software update by the Company. The service was performed at our place, on time, very professional and completed in full satisfaction.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
SueHoward
by SueHoward on 02/15/2025updated 02/21/2025Michele was very knowledgeable from start to finish on the sales of 2022 Ford Escape.Hi, thank you for leaving such a great review and high star rating. Safe travels!
Good people
by mrjlube on 02/14/2025Shawn Habba is a great guy. Always takes care of me,follows up and very honest! I've had a lot of issues with my Escape and you guys always make a bad situation much better. Thank you guys!Hi, your comments keep us motivated and working hard for all our guests! Safe travels!
Great experience
by Sandra44 on 02/06/2025My sales person was effective, thorough and very nice. They had my car read and all the paper work ready for me to sign when i came in. I would highly recommend Norman and his team and trust them to find the best deal and car that works for… you!Hi, your comments keep us motivated and working hard for all our guests! Safe travels!
Ford Explorer
Ford Bronco Sport
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
by Kerry Valdez on 05/17/2025