Serra Ford Rochester Hills
Customer Reviews of Serra Ford Rochester Hills
Review type:
2025 Ford Expedition Max Platinum Stealth Edition Purchase
2025 Ford Expedition Max Platinum Stealth Edition Purchase
by Freemon Lee on 07/30/2025Bill Sommer was great to work with. We had been searching for the re-designed 2025 Expedition Max Platinum across multiple dealerships and everything we had interest in was sold before we could get a chance to look at them or, already… pre-sold. The one we purchased was EXACTLY what we wanted and was slated for demo but, Bill was able to have it pulled from the demo slate and we were able to get exactly what we were searching for with absolutely no hassle shopping and purchasing from the entire sales, management and finance team!Hi, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!
Ford Mustang Mach-e Premium EV purchase
by HappyEVowner on 07/28/2025I had an excellent experience purchasing my new Ford Mustang Mach-e. I knew exactly the model and features I wanted. The salesman Jim Bommarito found the new vehicle in local inventory and had it delivered to the dealer. He handled the… preparation, paperwork, and the lease, all in a few days. On delivery, Jim spend time in the vehicle showing me how to configure the options and answer any questions I had. Very happy with the vehicle's operation and performance.Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
Great experience
by Ronald G on 07/25/2025I have been dealing with this dealership for over 15 years. Always a smiling service writeup tech. I am thinking they like the Knapps donuts I bring them as well.Hi Ronald, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great service
by Pierino on 07/24/2025On time, good job.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Mach e
by Lorissa on 07/22/2025My service was great, albeit it took a long time to purchase my vehicle, my experience was great. Everyone was friendly and able to answer all my questions.Lorissa, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Nice place
by Flex family on 07/21/2025Nick was great. Quick easy processHi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
Recent Mach e service
by redpeppr on 07/22/2025The service (recall) was completed at my home. Went well and was convenient. However, we're experiencing other software glitches that are eroding confidence in the product. We'll see how it goes, but clearly there are some bugs floating… around in the software.Hello, we really appreciate your feedback! Please contact Darryl Galka at (248) 844-2073 if you’d like to discuss this matter further. Thank you for your honest feedback and we look forward to hearing from you. Take care.
Outstanding
by Gcmaclean on 07/07/2025Prompt Accurate estimates, no hassle service loaner Knowledgeable service writer (Lucy ) constant communication regarding the repairs Vehicle ready when promised…………. You can’t argue with professionalismHello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Car repair
by Deto707 on 05/27/2025Good experience with all associate very niceMobile Service/ Serra Rochester Dealership
by Annette on 05/19/2025I have had three Mobile transations at my home and was so grateful for it. The people who come to my home are very polite, do their job and go on to the other jobs. Never have an issue after the job is done.Regular Maintenance Check
by NMLeonardi on 05/22/2025Serra Ford Service is professional and honors service timing commitments.Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Best place to buy a car!!
by KValmac1 on 05/15/2025Love my Ford Edge SEL!!! It’s such a comfortable ride and so easy to navigate. Brad Schiller has been our salesman for multiple vehicles and he makes it such a smooth transaction!Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Thanks Brad Schiller!
F150 Tire Change
by Brandon D on 05/13/2025The dealership was very accommodating rescheduling me multiple times as I worked to get a lift on my truck prior to the tire change. They performed the work throughout the day including tire change and alignment. The truck drives great… without any vibration which seems to be a challenge for the big box stores when balancing larger tires. Mike was very helpful and sent a text for me to follow up with him on throughout the day.Hi Brandon, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Service on Mach-E
by ELISA1975 on 03/26/2025Wonderful. I received clear and easy instructions to follow and the service was done in a timely manner.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
General maintenance
by Karen Dalton on 03/20/2025Everything went smoothly. Beautiful new facilityHello Karen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Poor result recall
by Karwosk1954 on 03/20/2025I scheduled my appointment due to a recall that was performed at my home and it resulted in my truck losing 4 miles per gallon. The recall required downloading a “upgrade” and the technician told my wife it would probably improve my fuel… economy. Well it didn’t so I brought the truck to the dealership. They checked it out and said there was nothing they could do.Hi, we are so disappointed to learn of this situation you have described. Please reach out to Darryl Galka at (248) 844-2073 and we will do our best to make this better. We hope to hear from you soon.
Top notch customer service
by Aguastella on 03/10/2025updated 03/17/2025What a great experience! Having the option to get my car picked up by the dealership was so helpful with 3 small kids at home. Everything was fast and efficient, and I was communicated with every step of the way. Glad I found Serra Ford!Attentive
by MichelleR on 03/08/2025updated 03/17/2025Jacob was very attentive to my preferences and continued to look for a vehicle that would fit my needs. The communication was excellent.Great car buying experience.
by summrbrz on 03/09/2025Picked out a car on Carfax. Jacob at Serra Ford Rochester Hills contacted me right away. The transaction went very smooth from beginning to current. Great vehicle, good service. Thank you Jacob!Water Pump
by Stan Getz on 03/10/2025Very happy with my experience Matt contacted me very quickly on what was wrong with my Bronco. Taryn was very helpful on getting me a loaner car. My repair was done very quickly.Escape
by Cat lady on 02/21/2025updated 03/07/2025It was a very good experience. My sales consultant went out of his way to get me the car I was interested in. I am leasing it for 3 years. I am enjoying driving it when I need to get some shopping done and attending church… services. Update March 2025: My sales consultant is Bob Brani. Bob has been so very kind and responsive to my inquiries. He was kind enough to put the Ford Pass on my phone. Thank you Bob.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hi, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!
by Kerry Valdez on 08/01/2025