Serra Ford Rochester Hills
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Dealership Service Review
service Rating
Poor result recall
Written byon 03/20/2025
I scheduled my appointment due to a recall that was performed at my home and it resulted in my truck losing 4 miles per gallon. The recall required downloading a “upgrade” and the technician told my wife it would probably improve my fuel economy. Well it didn’t so I brought the truck to the dealership. They checked it out and said there was nothing they could do.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Paige Mason on 03/21/2025
Dealer Response
Hi, we are so disappointed to learn of this situation you have described. Please reach out to Darryl Galka at (248) 844-2073 and we will do our best to make this better. We hope to hear from you soon.
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