Crippen GMC Buick
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Customer Reviews of Crippen GMC Buick
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The following reviews are more than two years old. They are not included in the overall rating.
19 sales reviews
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Service
by Marquist on 04/12/2017updated 04/24/2017Once the vehicle I wanted was located the dealer got right on it and I was in my car before the day was over.Don't buy from Crippen
by reginald5 on 05/12/2016DONT BUY FROM CRIPPEN BUICK GMC VOLVO. On AutoTrader.com I found a great looking 2006 Lexus GS430, so I went to Crippen website and choose a sales person Al Travis which was an easy deal for him because all he had to do was paperwork.… I picked up my new car on 4/30/2016 and on 5/1/2016 I was getting ready to drive back home to Nashville TN and found out the car battery was completely dead. The car had the original battery (10 years old) so I had to pick up a new one for $126 including tax which was an inconvenience but I figured Crippen Auto would be a standup company and take care of that for me. Dont get me wrong I signed for a car bought AS-IS which means no warranty no promises but after being in the car business myself for eight years and after checking Crippen website which shows they do a 172 point inspection which in dealer terms means for any part maintenance part (brakes, battery, tires, etc) that is worn over 50% they will replace before the sale of the car. So I emailed the Used Car Manager Brian Watson and explained the situation and he replied back telling me things happen but he would give me $57.80 which half of the price of the battery NOT EVEN THE TAXES. On I went to my local Firestone for a free brake inspection so I would have an idea of what month I might need to change the brake pads, well I found out I need it all four brake pads. The brake pads were so low like 5 10% left that they already started affecting the rotors so I also had to buy two new rotors, CRIPPEN DIDNT INSPECT ANYTHING THEY LIE which cost me $700. I didnt even address that problem with them because of the battery situation, I just wanted my title so I can get my new Tennessee Plates. So On 5/2/2016 I talked to the Finance Director Chad Eley because the F & I guy I dealt with was out of town, I informed Chad that my temporary tag expires on 5/15/2016 a Sunday and he said dont worry you will have the title before then. Today is 5/12/16 a Thursday so I have one more day Friday to get my plate before my temporary tag expires, so I called Chad. Chad told me that the Secretary Of The State should have already mailed it to me (LIE) and it would be there in time (LIE), I informed him I was in the Michigan Car Biz for years and the SOS doesnt mail titles to the customer it goes back to the dealership to handle that, he informed me if I get pulled over after the 15th just show them the paperwork and I wont get a ticket (LIE) ( I guess Chad studies Tennessee Law and knows that police offices always listens to a stories instead of State paperwork that says EXPIRED), he called me back five minutes later to tell me that Al mailed my title yesterday I guess my car experience was still up to date and he was told by Brian Watson and the office manager that they cant next day mail me a temp tag so I can safely drive my car until the title arrives and if I get pulled over that they would pay my ticket (LIE). DONT BUY FROM CRIPPEN BUICK GMC VOLVO.Crippen Sales Team was Awesome!
by DeLeeMarie on 04/27/2016I initially thought I wanted a certified used vehicle, but after working with Rodney Sumpter, I realized a new one was a much better option. I was able to get a demo vehicle with upgraded trim level for a little more than a certified used… vehicle. He was very helpful as were all of the other team members involved in selling me a car. They listened to me when I explained what I was looking for and worked with me to find the perfect vehicle. Jeff Crippen also happened to stop by while I was talking to the salesman and was very kind and helpful. D DankenbringGreat deal and even better service
by Mike48768 on 06/26/2015Was very happy with Todd Boutwell bought used car from Todd did most of it over the phone I live 70 miles away from crippen but they had the car I wanted and the best deal I could find anywhere on it Todd answered all of my questions… honestly and made sure there where no suprises or disappointments when I got there to look at the car in person. Very friendly and easy to talk to and work with. It was worth the drive thanks ToddExcitement
by Tizoc on 01/06/2015My wife and I both agree that the lady on the receiving desk could be more courteous. Both of the times that we walked into the dealership, she did not even acknowledged us. We said hello and she barely returned the greeting. This front… desk position is very important as it sets the foundation for the rest of the transaction.2015 Yukon
by BigDB on 12/24/2014Everything was ready when I got there. Everyone did a excellent job of explaining how everything worked. I'm sure I well be back in the next couple of weeks to answer any questions that may arise. Also thank you for picking up & dropping… off my vehicle for the paint & interior protection.2015 Terrain
by AlyssaGower on 10/20/2014updated 11/07/2014I was pleased with the service that we received from Scott Kemp. This is the second car that I have purchased with him.Satisfied Customer
by Lucy2229 on 10/02/2014We were just starting to look for a new car and really just went in to look, but ended leasing a 2015 Acadia. The salesman was very courteous and explained everything so that we could get the best price.Exemplary service
by G3po on 08/28/2014updated 10/01/2014Scott K is always upfront and a great salesman to work with. He will always be my first call when making a vehicle purchase. He went above and beyond as usual, coming in on his day off to finish the vehicle purchase.2010 Chevy Equinox for 2014 GMC Acadia
by dmoray426 on 07/10/2014I feel I was treated very well and with utmost respect by everybody at the dealership. My salesman, Scott K was very knowledgeable about all aspects of the GMC Acadia I bought especially the infomation center to control the many operations… of the vehicle. It was overwhelming for me at first, but he sat me down and showed and explained many things about it. I'm learning more everyday. The only aspect of our transaction that I have any concerns about was the trade in of my 2010 Chevy Equinox. I know you as a business have to make a profit or you wouldn't be a business. I also know you are not going to get the price you are asking for the Equinox. I used your website for an estimated trade-in value and what you paid me for my Equinox was below average and what you are asking is for one in exceptional condition. I know what the condition of the Equinox is and it didn't need much more than be detailed for resale. Therefore I feel I was a little bit low-balled on my end of the trade. Anyway, good job on the sale and I love the Acadia. Great car. David MWonderful buying environment
by jmreynolds on 04/13/2013updated 09/08/2025When I bought a used car from Lisa E. she made it very fun rather than making it feel like a chore. Also, she didn't make me feel bad about being young and having a low budget. I would recommend Lisa and Crippen to everyone who needs to buy… a new or used car!Excellent Service
by zachriley on 04/11/2013updated 09/08/2025Lisa E. made buying a vehicle an extremely easy project. Usually it takes several visits to finalize my selection and purchase. With Lisa it was done in hours! Her knowledge and expertise on the car and on the sale made it a very smooth… transition.Zachriley thank you for shaing your experience with us. We pride ourselves to provide our customers with the best customer service in the area. We are happy we were able to place you in the vehicle you desired to drive. Thank you for your business.
Awesome Salesperson & Dealership
by happycustome41 on 04/12/2013updated 09/08/2025Definately a FIVE star dealership. I have purchased my last few vehicles from Crippen GMC Buick mainly due to the staff and inventory of vehicles. Scott K. is always very professional and willing to assist me in purchasing the right vehicle… for me. Scott is friendly, accommodating and always willing to go out of his way to make sure that I am happy. After purchasing the vehicle the follow up is great and they really make me feel like a valued customer! I will certainly continue purchasing my vehicles from Crippen GMC Buick and Scott!We are very pleased to have earned your business as well as your loyalty to our company. Crippen takes pride in providing our customers with the best customer service in the area. Your business is valued as well as your opinion of our company. Thank you for sharing your experience with us.
Wonderful Salesperson
by AnnCook on 04/11/2013updated 09/08/2025I recently purchased a Mazda 3 from Crippen GMC Buick. My salesperson, Lisa E., was extraordinary helpful. She got me the best price for my trade-in and went out of her way to be sure my questions about my new car were answered. Not only… was Lisa E. highly knowledgeable about cars, she was truly the nicest car salesperson I have ever dealt with! I highly recommend Lisa and Crippen GMC! Zoom Zoom!!!Crippen Buick GMC Mazda Volvo is very pleased and honored to earn your business. We pride ourselves to provide our customers with the best customer service in the area. Your business is valued as well as your opinion of our company. Thank you for your business AnnCook.
Great customer service
by jadrienlayne on 04/12/2013updated 09/08/2025Scott K. was very prompt to find the truck that was right for me. He made sure I got excatly what I was looking for, and he searched until he found it. I appreciate him taking such good care of me. Crippen is also a very professional and… inviting business to buy a car from.We pride ourselves to provide our customers with the best customer service in the area. Thank you for your business as well as your opinion of our company. Our staff tries to meet every need the customer has in regards to vehicle needs because we know how important buying a vehicle can be for a person.
My New Verano
by happypappy2 on 05/18/2014updated 09/08/2025I chose Crippen because they earned my trust in the service department. I used to avoid taking my car to a dealership for service, until I took my Grand Prix in to Crippen for service (years ago). I dealt with Mark Bechtol on my first… service visit and he was wonderful. The work was done well, on time and for the price quoted so I decided to stay with Crippen for my service work. My experience only got better as time went on. I was so pleased with Mark and the service department that I ended up using Crippen Service for every bit of service on my old Grand Prix--even oil changes. So when it came time to trade up, Crippen was the logical choice. Mark Doherr was my sales rep on the purchase of my new Verano and he was amazing. Easy going from the start, Mark never rushed me, pushed me or made me feel compelled in any way (which would have driven me away). He seemed to know that I needed to make up my own mind and he simply provided me with information and allowed me to decide. He was extremely knowledgeable and guided me through all the features of the new Verano once I narrowed my search. This was very important to me because my Grand Prix was 15 years old so the technology had changed dramatically since my last purchase. Mark Doherr simply couldn't have done a better job making the whole process flow smoothly. I will (and do) tell everyone I know that Crippen is the place to buy a car as well as getting all their service done.Great Service
by Scrapperfro on 03/14/2013updated 09/08/2025Lisa E. was extremely helpful in locating a vehicle that matched our criteria. We purchased our Sierra at Crippen in 2009 and have been happy with the all round experience. That was the reason we returned to purchase this vehicle.Scrapperfro thank you for your valued feedback about your experience. Crippen Buick GMC Mazda Volvo is very pleased and honored to earn your business. We pride ourselves to provide our customers with the best customer service in the area. Your business is valued as well as your opinion of our company.
New Purchase
by timh7 on 04/12/2013updated 09/08/2025Went in for an oil change and tire rotation. Scott K. mentioned that GM was having a special deal. I was able to get a new 2013 Terrain with more features and no out of pocket expense for less payment than I had before. I have purchased 6… vehicles from Scott and family and friends another 7-8. Scott has always kept me informed as to all the new programs that would relate to me. Timothy H.Timothy H. thank you for the feeback about your visit to Crippen. Crippen Buick GMC Mazda Volvo takes pride in providing our customers with the best customer service in the area. Thank you for your loyalty and business.
Excellent sales service!
by rdbacadia on 12/30/2013updated 09/08/2025I would like to recommend Crippen and Scott K for outstanding sales services.
Mazda CX-5
Mazda CX-30
Mazda CX-50
Jeep Grand Cherokee
About our dealership
Crippen Buick GMC Mazda Volvo is very pleased and honored to earn your business. We pride ourselves to provide our customers with the best customer service in the area. Your business is valued as well as your opinion of our company. Jm Reynolds thank you for your kind words about your experience at Crippen.
by crippencars1 on 04/24/2013