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Customer Reviews of Wally Edgar Chevrolet
Review type:
Great Experience
by Sharesha S. on 07/07/2025
I was very happy with my experience! When I walked into the dealership I was greeted by Nick B. I explained my situation which was that I had did the work on my credit, but I was stuck with a car that no longer fit my needs. Nick understood… that I was a single mom and woman that needed a dependable car. He took his time and explained and figured out everything and I left there with my (first) brand new 2026 Chevy Equinox! I will be returning and sending all my friends and family!
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11 reviews
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Fast Service
by Ms Smith on 07/23/2025I scheduled an appointment online, which was straightforward and hassle-free. I took my Equinox in due to a diagnostic alert regarding an exhaust emission problem. Upon my arrival, Mark welcomed me and provided a clear explanation of the… costs associated with the necessary checks. Later that day, he contacted me with details about the issue and the estimated expenses. Within 24 hours, my vehicle was ready for pickup. The repairs are covered by a two-year warranty, and I am very satisfied with the outcome; my car is now running smoothly.Great Experience
by Sharesha S. on 07/07/2025I was very happy with my experience! When I walked into the dealership I was greeted by Nick B. I explained my situation which was that I had did the work on my credit, but I was stuck with a car that no longer fit my needs. Nick understood… that I was a single mom and woman that needed a dependable car. He took his time and explained and figured out everything and I left there with my (first) brand new 2026 Chevy Equinox! I will be returning and sending all my friends and family!Best place ever
by Andrew L on 03/11/2025Awesome place to get a new vehicle I switched from a competitor and Don made the process easier than I could wish for !Friendly
by Beverly on 03/02/2025Everyone was super friendly and helpful. I had never leased a vehicle before and they answered all of my questions with a smile!Robertson
by Robertson on 01/02/2025updated 01/09/2025We have worked with Kevin for years. We followed him from another dealership because he always takes good care of usExcellent Service
by George O. on 01/05/2025Wally Edgar Chevrolet service department recently performed work on my 2019 Colorado. The truck had quite a few issues. The customer service manager and service technician worked with me to prioritize what to repair. I contacted other… dealerships and auto repair shops to get estimates for the repairs. The cost at Wally Edgar was the lowest amongst all of the shops I contacted. I would highly recommend them to service your vehicle(s).New lease
by Lisa MM on 12/02/2024updated 12/09/2024Salesman was great and able to work out a great price for a new lease carGreat experience
by Ms Zandra on 09/08/2024updated 09/19/2024Nick answered all my questions and was very helpful.Wally Edgar Chevrolet
by Paul john on 05/17/2024This was the third time I returned to lease a new vehicle from Wally Edgar Chevrolet. I always have a good experience at this dealership. I met Jacob Edgar and then was sent to meet a sales staff. Adam mark was the sales staff I finished… with.New vehicle
by RK_EB7779 on 05/15/2024Great atmosphere everyone is very nice! Steve was awesome!
The following reviews are more than two years old. They are not included in the overall rating.
14 reviews
Great customer service!
by Terry G on 04/24/2023Wally Edgar service team did great work to fix my 2021 Chevy Tahoe!an unexpectedly enjoyable experience
by Gerald6 on 04/10/2023The very beautiful Megan was 100% efficient and friendly. The best part of the experienceTerrible Experience!
by Brayn M on 01/26/2023Unfortunately, I had a horrible experience and will never purchase another vehicle from Wally Edgar Chevrolet. In addition, I will not take any of my vehicles for service/maintenance. Initially, I was told my 2018 Traverse would be… purchased to cover remaining balance, since the retail costs escalated. I asked, are you sure? Again, I was assured that there would not be an issue regardless of the miles because the extra payments I would make during the coming moths would balance it out. Well, that isn’t exactly what happened. When I took my 2018 Traverse in for trade. I was told that my transmission was shuddering and it would cost $6000. The vehicle ran perfectly and I never experienced a problem and it was well maintained throughput the years. In addition, I am an OnStar member and have the diagnostic app, which notifies me of any service, maintenance or failures such as oil changes, tire pressure, engine and transmission, antilock braking system, StabilTrak Stability Control, Air Bag System, Emissions and other services. The app is terrific! It continuously monitors the vehicles performance and sends alerts - no issues found, action suggested and immediate attention required. Also, I have the upgraded service that allows me to contact OnStar for a to the minute diagnostic to ensure there are no false alerts and/or for actions needed. That said, I never received any notifications with any transmission issues or concerns. Not only was I told my transmission was faulty, but there was no way the dealership would purchase my vehicle under these conditions. So, the sales rep recommended I sell it through an auction. Against my better judgement, I did as he suggested. Supposedly, the vehicle sold at action for approximately $1K less than I owed. So, I accepted the offer. Now, keep in mind, I never was presented with a diagnosis report from the dealership indicating that the transmission was shuddering and needed to be replaced. Additionally, I was never given any paperwork for the sale of the vehicle from the auction. For these reasons, I do not trust or have the confidence that the dealership was transparent. Instead, I feel I was cheated and deceived. Oh, one more thing about my experience with Wally Edgar Chevrolet – The sales representative continuously asked about financing the vehicle through one of their creditors. I politely refused on multiple occasions because it was more convenient for me to utilize my credit union to keep all my accounts under one umbrella. I felt uncomfortable with the high pressure sales tactic and finally explained that my credit union will handle the financing. He was disappointed in my decision, and actually said, he and the dealership get paid more money if I went through them, which is another indicator Wally Edgar has their best interest at heart and do whatever it takes to make the sale at the cost of the customer. I hope this explains my reasons having a disappointing experience, at best with Wally Edgar Chevrolet, and why I will never purchase a Chevrolet again. If you need any clarification, or have any questions or concerns, you may contact me via email or phone at any time.Amazing!
by Julie B on 05/09/2022Great service and repair on our car. Perfectly paint matched. Flawless. Thank you.Wally Edgar Chevrolet
by William on 02/17/2020Courteous, Knowledgeable, Great Sales person. Wally Edgar Chevrolet had exactly the truck I wanted.Service at Wally Edgar's Chevrolet
by lwatcke on 01/03/2019The power steering function in my 2018 Malibu lease car failed while I was driving on Sat. night. I immediately made an appointment for service for the next Wednesday because of the holidays. I was given a loaner so I didn't have to wait at… the dealership for my repairs to be done. The repairs were completed the same day.Review
by 1234567 on 12/31/2018Lease went well.Thank you for the 5 star review! Have a wonderful day! Hillary Dabbs Customer Experience Manager 248-724-1010 hdabbs@wallyedgar.com
Oil change
by Mytamadog on 08/24/2018updated 08/31/2018Was able to get right away and service was done quickly.Oil Change / great service
by TJW7777 on 08/20/2018updated 08/31/2018Had the car in for an oil change and to check the breaks. Made an appointment. Work was quickly done and they kept me informed of the progress. I use a cane to help get around and the service guy br4ought my car right up to me instead of… having me walk to the back lot. Thank you!Thank you for the 5 star review! Have a wonderful day! Hillary Dabbs Customer Experience Manager 248-724-1010 hdabbs@wallyedgar.com
Thank you for the 5 star review! Have a wonderful day! Hillary Dabbs Customer Experience Manager 248-724-1010 hdabbs@wallyedgar.com
Maintenance
by Dolphiii on 08/10/2018Handled everything in a timely mannerThank you for the 5 star review! Have a wonderful day! Hillary Dabbs Customer Experience Manager 248-724-1010 hdabbs@wallyedgar.com
About our dealership
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
You are so kind William! Thank you! Hillary Dabbs Customer Experience Manager 248-484-1114 hdabbs@wallyedgar.com
by Hillary Dabbs on 03/02/2020