Fox Ford
Customer Reviews of Fox Ford
Review type:
Great experience with Fox
Fox Ford, Grand Rapids, MI great service
by Donald on 01/05/2023Sid is great. He has customers needs in mind. He shares options and explains as needless by customers. He follows through on commitments.Reviews like yours are truly a breath of fresh air, Donald! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Issues resolved!
by SatisfiedCustomer on 01/02/2023Both Jerry and Sopha were very easy to work with. Jerry was honest and forthright about issues that were not visible to me, and helpful about things that didn't really need fixing (mouse nest vs a new blower.) They both offered… recommendations to avoid future issues.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Steve Winters, GM, swinters@foxmotors.com
First oil change
by Walter on 12/31/2022Very polite and very organized serviceYour compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Recall Repair
by Paul on 12/30/2022They completed the required service (necessary due to a corporate recall on my 2016 Edge) and had my car back to me in about only 30 minutes. They originally said it would take 1.5-2 hrs.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Love Fox
by Michael on 12/30/2022It as quick, easy and friendly. Fox is the only Ford dealer I will tell people to go to.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Excellent customer service
by Steven on 12/29/2022Sidney worked me in to fix my freezing door latch issue. Text was sent to keep me informed. Definitely will keep this dealership in mind when I purchase my next new vehicle.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com
Great experience
by Marlo on 12/28/2022Friendly, helpful, down to earth, no pressure experience.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Thanks for making it work
by Deborah on 12/27/2022They got me in even though I wasn’t on the schedule due to service clerk errorWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Brad Hemingway, GM, bhemingway@foxmotors.com
Good experience
by Steve on 12/15/2022Efficient process. Took less time than expectedWe appreciate you for letting others know about your experience, Steve! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Very fast and the staff was helpful
by Gerrod on 12/14/2022Very fast and the staff was helpful. They explained all repairs and walked through the inspection. The lobby was very comfortable as well.Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Mazda, we value our customers and we look forward to seeing you down the road. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great customer service
by Sara on 12/10/2022I had scheduled my oil change and wiper replacements. Not only was that done but Kevin saw that there was a recall for my car and he got that issue taken care of too instead of me having to make another appointment. It’s always a pleasure… to visit with Kevin and Syd!Sara, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know that both Kevin and Syd went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Scheduled Service Appointment
by John on 12/09/2022Service tech was friendly and efficient.Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Mazda, we value our customers and we look forward to seeing you down the road. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Perfect
by Ellen on 12/06/2022Clean, quiet, quality feelWe appreciate you for letting others know about your experience, Ellen! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Maverick purchase
by Robert on 12/02/2022Knowledgeable and friendly sales and service staff. Walked with me thru 17 months of waiting for my hybrid Maverick.Robert, Fox Ford Mazda would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Love it here
by Sara on 12/02/2022Fast efficient and kind staff.Thank you for this amazing review Sara! We really appreciate your business. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great Service
by Darrhonda on 11/29/2022Prompt serviceWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great customer service!
by Jamie on 11/18/2022Very low pressure sales. My salesman Apaya was wonderful to work with. He was very friendly and very knowledgeable. Would recommend anyone to see him. You staff is what makes your business.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Mazda CX5 Purchasing Experience
by Cristian on 11/14/2022I appreciated the fairness in keeping to the negotiated price and not adding any unnecessary items. The entire transaction process was easy and transparent.We appreciate you for letting others know about your experience with us here at Fox Ford, Cristian! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Winters, GM, swinters@foxmotors.com
We highly recommend Fox Mazda!!!
by Benjamin on 11/09/2022Niko and Will are awesome! They were great at responding to our questions in a timely manner and they are both so kind and therefore pleasant to work with!Reviews like yours are truly a breath of fresh air, Benjamin! The members of the team you have mentioned are truly invaluable assets and we appreciate everything that they do here at Fox Ford. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Great Experience
by Eric on 11/06/2022My salesman, Austin Sherman, did a great job keeping me as informed as he could while waiting for my custom ordered Maverick. Once it was here, he made sure everything went smoothly. He made sure my X-Plan, price protection, and rate… protection were all honored without any issue. Highly recommended!Eric, thank you for your kind words and for taking the time to inform us of your ongoing positive experience here at Fox Ford. We are sincerely pleased to know that Austin's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Good job
by Brian on 11/04/2022Quick and easy. Discussed getting a new filter and battery drain issues in the future. When I told him that I would do these things on my own, he did not try to pressure me into paying $50 for an in cabin filter.Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Steve Winters, GM, swinters@foxmotors.com
Thank you for this amazing review and shout-outs for both Mike and Dillan! We really appreciate your business, Michael. Sincerely, Steve Winters, GM, swinters@foxmotors.com
by Fox Ford Mazda on 09/29/2023