Fox Ford
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Customer Reviews of Fox Ford
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Great experience with Fox
by Michael on 09/28/2023
Mike and Dillan were so easy to work with! The whole atmosphere at Fox was inviting and comfortable. Thank you!
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The following reviews are more than two years old. They are not included in the overall rating.
1043 reviews
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Love Fox Mazda
by Kristinebrown on 08/30/2016updated 09/12/2016Love my new Mazda 3 GT. This is my second lease - Dave Corp is the nicest, most helpful salesman I have ever dealt with. I would recommend everyone I know to Dave.My kids need to drive this vehicle for a few more years
by AnnePynn on 08/29/2016updated 09/12/2016I appreciated Kevin fills out the rebate! I also appreciate they are helping me keep my 191K vehicle on the road :)Superior
by Cindy_Who on 08/25/2016updated 09/07/2016Brad (as always) was SO helpful! No one ever likes to go to a car dealership for service but the service here always takes the "pain" away! :)MKX LINCOLN
by mwolter88 on 09/02/2016Very friendly and accommodating. Everything seemed perfect except the car wash/it didn't look like it was washed so I stopped on my way home and had it washed.Absolutely great service!
by Joseph_L1956 on 08/27/2016Car was disabled and needed tow. Arrived at F.F. after hours. Problems were diagnosed as soon as space became available, which was very quick. S. Advisor called me w/ diagnosis and estimate. Repairs were authorized and performed quickly… and very satisfactorily. It is wife's car, and she was extremely pleased with the service advisor and the promptness of the repairs. Fully expecting a delay of several days, we were pleased with the prompt attention paid to the car. Of course, this has a lot to do with whomever does the scheduling for the technicians, and we appreciate his efforts. The service advisor was absolutely great! We were kept well informed of any issues and the progress of the situation. We were extremely pleased! Our thanks go to all who were concerned with the services.Fox ford oil change
by Paul_Seitz on 08/27/2016Friendly staff as soon as I pulled in. 3 1/2 hour wait for oil change without appointment, but luckily I had one. Staff put me in front of line and took care of my needs.Outstanding
by _Steve_G on 08/18/2016updated 08/26/2016Allison was a pleasure to work with and very knowledgeable. When an emergency prevented her from our closing, Bill stepped in and handled everything extremely well. Doug handled the financing efficiently as well. Excellent service in… every area.Fox Ford used car sales staff prevented me from purchasing a car
by tpmanus on 07/09/2015Ford used car sales about their 2013 Ford Edge Limited for sale, expressing interest in this vehicle. I was passed to a particular sales consultant. We spoke, and I sent him my 2011 Ford Edge Limited VIN# to begin investigating trade-in… value. I was motivated to move forward with further discussion. After waiting, waiting, I sent an email to this sales consultant wondering why I had not heard back. His response, Yea. Sorry. Found out that car is being driven by employee. That's on vacation. Thats it, nothing further. No plan of action, no apologies, nothing. No further response. Next day, June 30, I email this same sales consultant asking when is the car due back. His response, July 6. Period. No plan of action, no apologies, nothing. So I respond to him, So what's the game plan? You checking on my VIN? You plan on getting pics to me on July 6? Need you to be proactive on this. His smart a## response, Yes will send pics over on Monday and get the car into service for inspection and maintenance... Plan on that. I wanted to be proactive and start working the deal and not wait until this week to begin negotiation. The sales consultant went on to state we had to wait until the car returned to do anything, and he would contact me Monday of this week. Well, Monday July 6 came and went heard absolutely nothing from him. So, this morning July 8, I contacted Fox Ford again via online chat and stated I wanted a different sales consultant, due to unresponsiveness of the consultant. My contact said she would pass my concerns to the Used Car Sales Manager and ask to have a different consultant contact me. Another consultant contacted me approximately 1.5 hours later, and we spoke. He was helpful, but side-tracked with some other customer. I explained my frustration with events thus far, and asked him to look the car over for any dings, scratches, upholstery defects before I drive to Grand Rapids from Dayton, OH. 5 hour drive. He said he understood completely, and would get back to me after wrapping up with the customer. Considerable time went by, and it wasnt until roughly 5pm when this consultant calls me. He says, I have bad news. A sales person in new cars sales just sold the car." Unbelievable!!! Personally Im 58 years old, purchased many cars from different dealerships, and have never been treated like this.Service on F150
by miscout on 04/29/2015Purchased a new F150 on Thursday, and found issues while driving home. I needed to have a speaker replaced, so between my salesperson Ali and Brad the server manager, they got the part ordered, scheduled a date to turn in the truck and… had it repaired promptly. Ali went the extra mile to work with a Line-X vendor to spray line the truck bed. All of the work was done ahead of schedule. Allison called me the next day to make sure I was satisfied with the work. Kudos to her and Brad.Best Service Team Around
by Sparty65 on 04/13/2015The service team/department is a very valuable asset and the main reason why I will purchase autos from this dealer. The service person always takes care of my concerns and treats me with respect. Top notch teamworkVery professional
by Doub01 on 03/12/2015Excellent experience. My salesman met with me on his day off to get the deal done. Everything was straight forward and easy to understand. If you are looking for a new/used vehicle I definetly recommend Fox Ford/Mazda.First Visit
by tarefour on 02/13/2015I had my first service call on my new car. I received a warm reception and the work was completed to my satisfaction.. Great Coffee! I will return for all my service needs..Fox Ford great service
by sydney7 on 01/04/2015Brad Lewis did a great job coordinating the project and getting the service completed in a timely fashion. Thanks for the great service!No Hassle and PATIENCE
by ckauppila on 12/31/2014My wife and I leased a vehicle from Fox Ford and service was impeccable. We test drove exactly what we were looking for and were not "up-sold" on any vehicle or package available. The show room is clean and well organized. When we… found the vehicle we were looking for (Ford Edge), they didn't have it on the lot, but located one that could be shipped there free of charge. I was a little skeptical of going to pick up a vehicle that I hadn't driven before, but we couldn't be happier. When I picked it up (my wife could be there) our Sales Representative encouraged my wife to come in after the weekend so they could sync her phone and teach her how to use all the features. After the weekend, we had all the features figured out. The ease of all the technical feature on the Ford vehicles are amazing and, honestly, I have been a Chevy guy since I started driving almost 20 years ago. We couldn't be happier that we found this vehicle and the Sales Representative there that spent over a half a day with us. THANKS!pleasant
by ravineblitz on 11/01/2014Shopping for, and buying, a car at Fox Ford was the easiest and most carefree we have ever had with the car-buying process.Outstanding Experience!
by bobt11 on 10/08/2014Purchased a new Ford Fusion at Fox Ford. The experience was outstanding. Our sales rep Wally did an incredible job getting us a great deal. The finance rep Gary was superb and helped us get the best rates possible. I would highly… recommend Fox Ford!New Ford - ex Chevy Owner
by RockieRob on 09/05/2014We drove both the Chevy Equinox and the Ford Escape, chose the Escape hands down. The sales reps were excellent as was the manager and the financing. The transaction was very smooth and we drove away the new Escape several hours after our… visit. What impressed me the most was the number of people introduced, the 'Happy Guy' who sits in the new car and explains the features and the finance manager who is outstanding. (Happy Guy is the one who gets all the happy new owners!) This has been a great experience and has really left me with a great impression of Ford as a whole. We love the car.Excellent Service
by car_owner_ on 07/28/2014We are the owners of a 2000 Ford Focus purchased from Fox Ford. 14 years and 242,000 miles later, it developed an engine issue that would have been extremely expensive to fix. Instead of looking to the profit they could make from attempting… to fix this base engine issue, the service representative and mechanic spoke with my husband about the reality of fixing this car. We were extremely happy to have a service center that was realistic in the repairs and the potential cost. Thank you Fox Ford for the great service over the past 14 years,Yet another quality service experience
by Jpaul63 on 07/25/2014Since purchasing my Fusion from Fox Ford Mazda, no one has turned a wrench on the car other than this service department. I continue to be very pleased with all aspects of my service experience(s) with this organization.New Car Sales
by Focus14 on 07/17/2014I give Fox Ford Five Stars. The Sales Staff were so friendly and knowledgeable. They helped making getting into a vehicle such an easy process.Great Service
by joyv on 07/02/2014I appreciate the great service Fox Ford provides. They gave me a car to drive while mine was being worked on and had it back to me before the time promised. Also, they checked the alignment of my tires at no charge. This is why I keep going… back. Thanks to the management team and the service personnel for the exceptional service experience. Joy
About our dealership
Thank you for this amazing review and shout-outs for both Mike and Dillan! We really appreciate your business, Michael. Sincerely, Steve Winters, GM, swinters@foxmotors.com
by Fox Ford Mazda on 09/29/2023