Fox Ford
Customer Reviews of Fox Ford
Review type:
Great experience with Fox
Fast and efficient
by Joseph on 07/16/2021excellent facilities enable customers to get in-and-out quickly, friendly service advisor, trained techs, comfortable place to wait and have a cup of coffeeWe appreciate your marvelous feedback, Joseph. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Steve Winters, GM, swinters@foxmotors.com
Tom from South Haven - 07/12/21
by Thomas on 07/13/2021I like the clean, new dealership building and waiting area. I like being able to make an appointment online and I get service as soon as I arrive.We appreciate your marvelous feedback, Thomas. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Steve Winters, GM, swinters@foxmotors.com
10/10 Would Recommend!
by Amanda on 07/09/2021Austin S. Was great- we first met with him in March but weren’t sure if we wanted to buy or lease. He was extremely helpful and not pushy which only made us want to work with him more when we actually bought in June. He took time to explain… the whole process and answer every single question we had. The finance guy was also wonderful and made sure I fully understood everything I was signing.Hi Amanda, and thanks for the great feedback! We're very happy that Austin was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Steve Winters, GM, swinters@foxmotors.com
Great job!
by Joseph on 07/06/2021Matt had great communication skills and we appreciated his attention to detail.Thank you for your great review, Joseph! We're glad to have Matt on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Best, Steve Winters, GM, swinters@foxmotors.com
New Mazda
by Jipos on 07/02/2021Tom Tasker did a great job as usual and Nico covered the paperwork well. Matt DeVries was great explaining the features and how to use them.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Tom, Nick, and Matt assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Steve Winters, GM, swinters@foxmotors.com
Well Done
by Clayton on 06/28/2021Very easy, pleasant, and fast.Thank you for this amazing review, Clayton! We really appreciate your business and look forward to working with you again soon! Best, Steve Winters, GM, swinters@foxmotors.com
Quick and efficient
by Rick on 06/27/2021Work was done quick and efficiently. Leon was helpful and cheerful.Thanks for your outstanding review, Rick! I'm very happy to hear that Leon was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Steve Winters, GM, swinters@foxmotors.com
Overall, a good experience
by Scott on 06/26/2021I think the price for the car was fair. Keith was a good guy.Scott, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Steve Winters, GM, swinters@foxmotors.com
Very Happy Customer
by MissyB on 06/24/2021I was so impressed by the professionalism done by Will. He was amazing. My car was there for 2 weeks and he stayed in contact with me for every step of my repairs. I am a very happy customer with the work that was done to my Flex.We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Steve Winters, GM, swinters@foxmotors.com
Professional from start to finish
by RAE on 06/19/2021Shelby was entirely on top of things over email and had my car ready for a test drive the moment I pulled into the dealership. Nico made sure all the paperwork went smoothly.Rae, we are pleased to hear that you had an excellent experience with Shelby and Nico. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Steve Winters, GM, swinters@foxmotors.com
Great service
by Steven on 06/10/2021Excellent service and very polite customer service on the phone and in person. They’re very attentive and ensure quality service in a timely fashion. When parts had to be ordered they kept me updated with frequent phone calls. Top notch!Steven, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Steve Winters, GM, swinters@foxmotors.com
James
by James on 06/09/2021They listenedThank you for the great review, James. Please come visit us if you need anything else, be it service or sales. Best, Steve Winters, GM, swinters@foxmotors.com
Exceptional Service!
by Tonya_Lee on 06/07/2021Matt was very courteous and helpful throughout the process! He provided his perspective and communicated his experience throughout, listening to what I was looking for. I've had my new Mazda 6 for a few weeks now and am still in love with… it!Tonya, Matt is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Best, Brad Hemingway, GM, bhemingway@foxmotors.com
Great Repair Job
by Kevin on 06/05/2021The process was very easy. Fox Ford worked with my insurance company and it was very convenient. The car looked great after the repair.Kevin, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Steve Winters, GM, swinters@foxmotors.com
Easy breezy
by Tarah on 05/30/2021Sopha provided excellent customer service and care and explained everything clearly. Convenience with drop off and pickup was also great.Hi Tarah, and thanks for the great feedback! We're very happy that Sopha was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Steve Winters, GM, swinters@foxmotors.com
Returning customer
by Michael on 05/29/2021Easy, no pressure experience. Very professional salesman Bill Beatty, helped us pick the right car, with good deal.Michael, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Steve Winters, GM, swinters@foxmotors.com
Best purchase experience
by Brittany on 05/26/2021Everyone was very patient, kind and quick to respond to my questions and concerns.We really appreciate your feedback, Brittany. We love hearing from our customers and thank you for choosing Fox Ford for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Steve Winters, GM, swinters@foxmotors.com
good experence
by Linda on 05/26/2021knowledgeable salesperson, ShelbyThank you for your great review, Linda! We're glad to have Shelby on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Best, Steve Winters, GM, swinters@foxmotors.com
Great and Fast Service!
by Ellen on 05/24/2021I was able to pull my car up for service on an oil change right away with no wait! Loved being taken care of right away.Ellen, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Steve Winters, GM, swinters@foxmotors.com
Oil change/tire rotation
by Philip on 05/21/2021Early morning appt are best, afternoon appt seem to slip and get later and later by the time you get your car backWe appreciate the kind words, Philip. We look forward to seeing you again in the future! Best, Steve Winters, GM, swinters@foxmotors.com
Excellent
by Vicki on 05/23/2021Have always bought Honda's and Toyota's, this is my first Mazda. Our salesman Matt DeVries was extremely thorough in explaining how everything worked on CX-5. Much better experience than Honda and Toyota.Vicki, thanks for this marvelous review and congratulations on your new car! We are so pleased that Matt was able to provide you with such exceptional service. Enjoy your new Mazda CX-5! Best, Brad Hemingway, GM, bhemingway@foxmotors.com
Thank you for this amazing review and shout-outs for both Mike and Dillan! We really appreciate your business, Michael. Sincerely, Steve Winters, GM, swinters@foxmotors.com
by Fox Ford Mazda on 09/29/2023