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Customer Reviews of Crest Ford Flat Rock

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80 reviews
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  • William in service department

    5 out of 5 starsby TBottorff on 03/21/2017
    updated 03/31/2017

    William is an excellent employee. When I call the dealership I always speak with William in the service department. He is pleasant and always willing to go above and beyond.
  • Crest Ford=Amazing

    5 out of 5 starsby Alysenreaume on 03/13/2017
    updated 03/27/2017

    This is my second lease through Crest Ford. They have wonderful customer service and I couldn't be any more happy. Jim Gose is an amazing car salesman!!
  • Fluid leak

    5 out of 5 starsby dec1936 on 03/17/2017
    updated 03/27/2017

    The mechanics identified the problem , part was in stock and the repair was completed much quicker than I expected. Have dealt with Crest Ford for the past four years and have never had a complaint.
  • Crest Ford service

    5 out of 5 starsby tmroller on 12/23/2016
    updated 12/30/2016

    Great service. William was my service advisor and he did a great job. The office girls where cheerful and friendly.
  • fast service

    5 out of 5 starsby zhernand on 12/23/2016

    fast service, they even washed my car without asking. nice
  • Service

    5 out of 5 starsby johngriffith on 12/12/2016

    William in the service department was able to fit me in for service even while appointments were pending.
  • Great Service

    5 out of 5 starsby true2hart on 11/25/2016
    updated 12/02/2016

    The service rep kept me informed on how long it would take and what was being done, He was very professional and courteous. Everyone at Crest Ford is very friendly.
  • Oil change gt500

    5 out of 5 starsby Gt5002013 on 10/17/2016
    updated 10/28/2016

    The detail of taking care of my car and making sure I felt comfortable knowing this was very important to me.
  • 2016 edge

    5 out of 5 starsby smaynard125 on 10/09/2016
    updated 10/21/2016

    necessary work on the veh was completed on time and the fixes seem to have been done right
  • Crest ford

    4 out of 5 starsby LISAMarie91 on 10/06/2016
    updated 10/14/2016

    Sales person was wonderful. They could have given us more for the trade in. I'm disappointed. Buying two brand new cars. And we got a cup. When buying new cars there should be a catalog to pick out a new shirt. Free advertising. Not a cup
  • 2017 escape

    5 out of 5 starsby gpaqu25 on 10/06/2016
    updated 10/14/2016

    I thought Dan treated us very well by putting the numbers up front, and answered all my question.( he gets the 10) I know the dealership made a profit on us, but we didn't feel ripped off after we left the dealership. We did think the… finance guy was a little on the ( not so happy side ) but he is a numbers guy, and we understand that. Also this will be the first time that the sales manager did not introduce himself during or after the sale. Maybe you guys don’t do that on a lease.
  • Service check of vehicle.

    5 out of 5 starsby mwebb41954 on 10/03/2016
    updated 10/14/2016

    I spoke with William to set up my appointment for an oil change. I arrived and he showed me the customer waiting room where he went into action. He said it would be about 30 minutes and if I'm not mistaken, he was right on the money. Thanks… for all your help William and when I return I will be calling you again. Thanks for all your help.
  • my new fusion

    5 out of 5 starsby mcortis on 09/23/2016

    I had a great experience with Frank at the Flatrock Fork Dealer! he was helpful, took his time explain everything to me and I even brought my daughter in law back and shes in the process of getting a new car!
  • Crest Ford

    5 out of 5 starsby Hgilbert73 on 08/07/2016
    updated 08/23/2016

    Brent Rise guided me through my purchase. He was informative and responsive and ensured the process ran smoothly. Even after receiving my car he has made himself available to answer questions and ensure I have a positive experience with my… vehicle choice!
  • Crest Ford Sevice

    5 out of 5 starsby dadams139253 on 07/14/2016

    I was pleased they could service my Ford F150 since I did not have an appointment.
  • Ford Fusion +Crest Ford = 😍

    5 out of 5 starsby BetsyIi67 on 07/11/2016

    Friendly professional staff. Very nice experience every time
  • Always

    5 out of 5 starsby Alwaysjune on 06/30/2016

    We buy all our vehicles from Chris M. We have purchased 2 explorers, an F150, a fusion and most recently an expedition platinum. The purchase experience has always been excellent and professional.
  • service

    5 out of 5 starsby happytom48 on 06/28/2016

    Check in was fast and painless. Service attendant did an excellent job. My vehicle was serviced as requested and I left the dealership within an hour from my appointment time.
  • Chris Merriman - Crest Ford

    5 out of 5 starsby mbehmazia on 06/16/2016

    Fast buying process, one day. Accurate information provided. 0% financing, major reason why we went with Crest Ford
  • Treated Well

    5 out of 5 starsby 23Skidoo16 on 05/24/2016

    Staff was friendly. I asked a few questions about future service on my vehicle - which is about to turn 100,000 miles and my questions were answered honestly and the necessary time was taken.
  • Great service

    5 out of 5 starsby Tones1000 on 05/13/2016

    2016 mustang gt premium is an amazing car. And I was completely satisfied with my salesman John C.

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