Village Ford
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Customer Reviews of Village Ford
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Great experience buying our new truck.
by Tim & Lisa on 10/19/2023
Joe Salentino was very helpful through the whole process of ordering our new truck. He kept us informed all through the process and when he delivered the truck to us he came out and helped us set things up so we could get everything going… in a good way. We would highly recommend Joe Celentino and Village Ford.
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The following reviews are more than two years old. They are not included in the overall rating.
143 reviews
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Great service
by JohnsonM42 on 06/12/2015updated 06/22/20152013 Explorer from Mike Williams. He was friendly and respectful. My loan was processed quickly and there were no hidden charges or surprises.Taking care of a tough situation
by GeauxGirl2962 on 06/15/2015My needs had changed since I leased my previous vehicle. I just thought I was "stuck" with it until my lease was up. Jay Sturtz said that he would be willing to see if they could get me out of my lease even though it was from a different… manufacturer. AND THEY WERE ABLE TO GET IT DONE FOR ME!. I know it was a difficult situation but they did everything they could to keep my payments as low as possible. Ron Clark did a great job getting everything done very quickly. Tom Malled gave a good overview of my options without pressuring me to buy something. Several people came by while it was in the store to congratulate me on getting my new Edge. My husband and I both love it. In fact, I'm afraid my husband my try to claim it as "his" vehicle. Thanks to everyone at Village Ford for getting this done for us.Great service
by HT4 on 06/01/2015updated 06/15/2015It was a very busy day, and I arrived at lunch time, so I was prepared for the wait. However, the staff kept me updated on the progress of the work on my car, and apologized for the wait. I didn't think the wait was bad, and I know the work… will always be worth the wait.Wonderful staff. Great waiting area.
by Renie5517 on 06/02/2015updated 06/15/2015My experience was very positive and everyone was helpful in answering all my questions. I love my new Escape and suits all my needs.Competition Eliminator
by Atrain188 on 06/06/2015Service was/is excellent, including the courtesy, bright and classy decor and cleanliness.Good service
by Fiesta5566 on 06/06/2015Very helpful. It was slow due to high demand but the work got done, staff was friendly, and a rental was given during the repairs.We really appreciate your feedback of your recent visit with us at Village Ford, Fiesta! All of us here truly value your business and look forward to your next visit!
Friendly and knowledgeable sales team!!
by sewanna on 06/02/2015I recently purchaced a 2015 ford escape titanium from village ford...starting w the phone reception, to setting me up with an excellent salesperson. I was really satisfied and impressed with the level of knowledge about the whole staff had… about the vehicles they sell...they seemed to be really friendly too...i did not feel intimidation at all. I was able to test drive to my hearts content...kelly bowdell my salesperson found an awesome titanium model escape that wasnt over budget and she didnt try to talk me up into features i didnt want or need...I can only hope and expect that the village ford service department will be as knowledgeable and respectful when it comes to oil change and service. Because my last dealership was a bit lackluster in treating me properly in the service of my vehicle...so keep up the good work village ford and kelly too!!!;-)Great Job
by JewellMyree on 06/01/2015When I took my car in to be fixed I didn't think that there was anything to be done to fix it. When I received my car back it was running much better. Although I will have to schedule a follow up as it seems that oil is still leaking from… my car.Routine Maintenance
by vwilliams7115 on 05/31/2015I am also impressed with the professionalizm and friendly environment when I bring my car for service. I go out of my way to use this dealership even though there are several other dealerships that are much closer to my home. I will… continue to use this dealership and recommend it to other people.Great service
by Mich26800 on 05/31/2015We bought a Transit Connect that is specially modified for fresh food delivery. The buying experience from start to finish was excellent. Great service and commitment to delivery date and product.Fantastic Service
by skippy4830 on 05/26/2015We have never had any issues with the service. Tracy is our service advisor and he is the reason we continue to stay with Village Ford. He gets the job done in a timely manner. This last visit seemed to be a quality control issue and Tracy… made sure the complaint went directly to Ford Motor Company.Why go anywhere else for Ford service?
by Professor_Bev on 05/22/2015I brought my car in for routine maintenance including oil change and rotation of tires. It was like a "well baby check up" only the baby is a car not an an actual child. Was met by a pleasant and knowledgeable rep. I had a couple of other… concerns which he checked out and assured me they were not broken. It included my heater and power lift gate. I always enjoy dropping my vehicle off because it's a clean atmosphere where I can relax and have a cup of coffee. When the job is completed I am confident the work was done right. There are no mechanical problems, the fluid levels are checked and topped off and the vehicle is safe and sound. It gives me a good piece of mind every time I take the car in for service at Village Ford. Keep up the good work! Thank you. Beverly St JohnGreat Service as always
by badtoy98 on 05/22/2015I called to make an appointment and was able to bring it in the next day. My service rep was very helpful as always, and went the extra mile as always. The cashier asked if I wanted my car washed, which was a pleasant surprise, and I was… still in and out of the service room in a timely manner!Great Experience
by jfrison on 05/22/2015I had a great experience at Village Ford. Steve Miscuk was an excellent salesman to work with and I would highly recommend him to anybody else looking for a new vehicle.Wonderful experience
by Granny2014 on 05/20/2015Thank you to everyone for the wonderful service. Kim Ferguson was very helpful. This was to first car this year and even leased an Ecape.Satisfied
by Silley on 05/13/2015The title said it all. The service was good and done in the amount of time stated at check-in.Thanks for your wonderful review, Silley! We're glad to know everything was completed to your satisfaction and we hope to see you again soon!
Ford First-Especially with Village FORD
by Memookie on 05/12/2015Outstanding service and customer care. I felt listened too through the process from the entry to exit of the repair service. The area is clean, the people are friendly, they made sure my needs were met. When I picked up the car, I knew what… they did, why it was done and they made sure I had a ride to get there. I don't think it gets better than that.Mailed service coupons
by GCoutoumanos on 05/12/2015Rather than sending out service coupons, credit their value directly to my account. I always forget them when I come in for service.Thank you for the honest feedback, GCoutoumanos! All of us here at Village Ford truly value your business and hope to see you again soon! Take care!
great service
by Tara8672 on 05/05/2015I couldn't have been happier. Omar made it so easy to purchase this vehicle. He was very helpful and informative.We appreciate your wonderful review of Village Ford, Tara. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to your next visit!
DPS6 Clutch shudder and oil leak
by Focus8737 on 04/29/2015I went to Village Ford because the clutch in my car was acting up. They also found out that there was an oil leak in the transmission. They replaced the clutch and repaired the leak and now my car runs fine. They also updated the SYNC… system which was not working.We set high expectations for ourselves so its gratifying to hear you had a great experience with us, Focus8737. If there is anything else we can do to assist you, please let us know! Take care, Focus8737!
Check up
by Dunkin2059 on 04/27/2015Windshield wiper not fixed, only cleaned with alcohol rub. Still squeaks loudly
About our dealership
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
by Barry Lewis on 10/20/2023