Hank Graff Chevrolet
Customer Reviews of Hank Graff Chevrolet
Review type:
Fire rocket experience
by Traci on 05/01/2025The staff was right on the target. They got me what I wanted and for a price I couldn't walk away fromWe are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change review
by Jack on 05/01/2025Associates are very curious, friendly and very efficient at their work...Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very happy
by Steven McCann on 04/30/2025I have been buying my cars for many many years. My salesman Geoff Gordan is amazing and goes above and beyond to help me get an awesome vehicle and deal.Steven, your satisfaction is important to us, so we want to sincerely thank you for choosing Hank Graff Chevrolet, INC. and we hope to see you again soon!
New RST
by Mike Burke on 04/25/2025Sales team was awesome. Quick, easy and pleasant to deal withMike, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Hank Graff and staff really rose to the occasion!
by Dorothy on 04/29/2025They took care of us as fast as they could so I could make a doctor appointment across town.Dorothy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always great service
by Andrew Vettel on 04/29/2025They always take care of you and truly care about getting you the best deal.Andrew, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Personal Fleet Maintenance
by Tony Jablonski on 04/27/2025We worked with Cody, Manav and Brandon....the three men took grat care of our two vehicles with general maintence, offering up things to consider for the next maintenace schedule...great work men appreciate the attention to detail and… honest feedback of the status of the vehicles...Tony JTony, we're happy you found our staff to be so supportive during your experience here at Hank Graff Chevrolet, INC.. If you have any further questions, please give us a call. We're always happy to help!
Horrible seating environment Good Service
by Constitutional Rights Citizen on 04/26/2025It’s a good thing they offer courtesy rides home while the service is being done; otherwise people are forced to watch and listen to extremist propaganda for hours on end. The work was expensive, but thorough.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (810) 653-4111 to discuss your concerns, as your satisfaction is of utmost importance to us.
Always a great experience!
by Happy on 04/25/2025Chris and Taylor are terrific and pay attention to the details! Great sales experience!Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Blazer Bonanza!!!
by Herman Clark on 04/25/2025We have leased (and bought) many vehicles from Graff over the years. Working with Chris Horwath continues to be a heartening experience. His personal attention and honest, caring nature makes the experience much more painless. He… continues to earn our trust and remains a cherished friend even after the ink dries on the paperwork. We have found all the staff to be helpful, knowledgeable, and attentive to our needs. We now have two Blazers from Graff and couldn’t be happier!Herman, we're happy you found our staff to be so supportive during your experience here at Hank Graff Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Tom on 04/27/2025I always have a pleasant service experience at this dealership. The employees are respectful and courteous and I have no complaints or issues with my services.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Fast and efficient
by Marc on 04/25/2025They got me in and out fast and efficiently no questions asked it was niceWe appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Dept
by Renee Struck on 04/24/2025Great service, friendly staff. Had an issue with my 2024 Traverse, and needed repairs. Kept me updated, and sent a videoThanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Fast, courteous service!
by Sheila on 04/24/2025The young men who serviced our vehicle for an oil change were extremely polite, respectful and efficient.Sheila, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We weren't planning on buying a car today, but...
by Henry on 04/19/2025We had gone to other lots looking for Blazers or possibly a Buick Envision. No other lots were willing to give a good deal, but Graff did without asking. They were so easy to deal with. I'd recommend them to anybody looking for a vehicle.Henry, thank you for your kind review; we are happy to pass along your comments to the team here at Hank Graff Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
Best deal!
by DW on 04/18/2025updated 04/24/2025Friendly, personable sales staff.We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Completely Satisfied!
by Lori on 04/18/2025updated 04/24/2025You will not be disappointed with the friendliness, nor the expertise when dealing with associates at Hank Graff Chevrolet. I wouldn’t shop any other dealership.Lori, thank you for your kind review; we are happy to pass along your comments to the team here at Hank Graff Chevrolet, INC.! We sincerely value your business and look forward to your next visit!
Great Service
by Blissfullyd1strbd on 04/23/2025Had brake pads replaced on my vehicle. Had to drop it off for a day. They offered a shuttle service to get back and forth from home. I declined it. They texted me a video of the undercarriage of my vehicle and explained everything in detail… along with prices. Prices are high no matter where you go. Service was awesome and Gary Pearlman took good care of me and my vehicle.We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Purchase of new 2025 Chevy Malibu LS White
by Rbpipesman on 04/23/2025Hank Graff wants it's customers to be well taken care and happy with their major life purchases. I like how professional their Sales staff is toward their customers. I love my new Chevy Malibu LS but was disappointed that it did not have… a space saver spare tire but rather a fix a flat and compressor. My excellent Salesman Jacob Coultas ordered me a used space saver spare tire and jack kit for my new car and had it installed while I waited. I am 100% satisfied now with my new car. Also Hank Graff provided me with a Carfax on this car since when I got it it had 2925 miles on it. I also like how close the dealership is to my home address. Jacob gave me two oil changes. Most dealerships only provide one oil change after purchasing a new car.We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hank Graff Chevrolet, INC.. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I wouldn’t recommend based on my experiences
by Martin135a on 04/22/2025The dealership isn’t terrible but I wouldn’t go back, neither to purchase nor to their service department. I was in an accident in the fall and needed to replace my car. However, they were exceptionally pushy when I needed to buy a car and… essentially would not give me the deal that they were going to give me unless I purchased my car before my insurance company officially totaled out my Car that was in an accident. This was essentially frustrating since I didn’t know exactly how much money I was going to be receiving from them, but they didn’t seem to care they couldn’t have waited a couple more days to process that payment or they were going to not give me the deal. Then when I purchased, I was told that I had two free oil changes with that purchase. Yesterday I went to the dealership to have my tires rotated and oil changed. I had an appointment for 8:30 AM. It took two hours for them to do the service even with an appointment. My car was also driven an extra 40 miles during this time. I am suspicious and I would not recommend them.Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. When you have an opportunity, please reach out to us at (810) 653-4111 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Top Notch
by Kevin Blight on 04/22/2025Everything is done quickly and smoothly, 1st class operation!!!Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
The Graff family has been in the automotive business since 1914. The reason for our longevity and success is that we are in the “People Business”. Whether we sell Fords, Lincolns, Mercurys, Chevys, Buicks, GMCs, Cadillacs, Pontiacs, Oldsmobiles, Chryslers, Dodges, Rams, Jeeps or tractors the most important part of the equation is people. Our employees have been and will always be our greatest asset. Every partner in the Graff organization has come from within. Hank has always said, “treat your employees like family.”
And if our employees are our greatest asset, our customers are our greatest responsibility. We strive to provide excellent service with honesty and integrity for every customer every time. Our credo is simple “Do the right thing.” We hope to serve our communities and new communities in the century to come. And if you see Hank in the dealerships with a yellow legal pad making “To-Do” lists for the General Managers, grab a coffee and have a chat!
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Bill, your satisfaction is important to us, so we want to sincerely thank you for choosing Hank Graff Chevrolet, INC. and we hope to see you again soon!
by Peter Joyson on 05/28/2025