Ed Rinke Chevrolet Buick GMC
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Customer Reviews of Ed Rinke Chevrolet Buick GMC
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3 service reviews
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Nawal
by Nawal 23 on 02/23/2025Always professional and always a great joboil change and tire rotation
by paulwal on 08/27/2024Awesome job by the Rinke service team. I made my appointment on-line, but that system has some issues integrating with their call-in service appointments. I was on a tight schedule, and was counting on the on-line appointment estimates… for the rest of my day's schedule. The team juggled their appointments and made sure to honor my appointment time and duration. They did a great job juggling and satisfying me and all the other customers' expectations.Trustworthy, quick service
by KC012007 on 04/03/2024I don't live close to the dealership, but I always go back there for my service. It is quick and I have not had a back service experience yet. Never trying to upsell me on anything but brought to my attention when things were wrong, like… my battery was near death. I just feel very comfortable there and knowing that the service will be done right.
The following reviews are more than two years old. They are not included in the overall rating.
13 service reviews
ED RINKE SERVICE
by B Dorchak on 04/11/2023I brought my 2016 Yukon in for service. Dealer determined it was a bad transmission, air ride compressor, shocks and sway bars. After spending over 9K on service to correct these issues, the air ride compressor is still not correct.… Compressor continues to over run. Scheduled a service appointment to have this looked at on 4/10/23. Dropped the car off at 7:30 am and was told it could take a couple hours, so I had my wife pick me up. I made three calls through out the day to get status on my Yukon, with ZERO call back. Finally got sick of waiting after 9 hours, so I had my wife drop me off at the dealer to find my car sitting in the lot. Ed Rinke had my yukon with a scheduled appointment at 7:30am for 9 hours and it was still sitting out in the lot. I was told that they briefly looked at the car and needed more time to evaluate the car. So, you had it on the rack and then took it off the rack to sit in the lot on a scheduled appointment? After purchasing multiple vehicles and numerous service appointments at Ed Rinke this will be the last time I purchase or bring my vehicles in for service. Very disappointed at the lack of customer service. I have been a loyal customer for over 10 years, and this is how you get treated. And not to mention, when they serviced my car to replace the transmission, they had it for over a week, and did not offer any type of loaner vehicle. Needless to say, my car is still not fixed. Sincerely, Brian DorchakDorchak, thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (866) 461-1170. We look forward to hearing from you.
Repair on my vehicle
by Janice G on 03/30/2023Ed Rinke did an excellent job of repairing my car. They were very thorough and the staff was excellent. Very professional My husband and I have been purchasing both of our cars for over 20 years and also getting oil changes and repairs… from them.Janice, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change
by Steven W on 01/06/2023It was busy and done before quote timeIt is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Rinke dealership
by michael on 12/29/2022always does good work in the time promisedIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Oil change
by DeanneR on 04/05/2022Always a positive experienceHi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very Satisfied Customer
by Pleased on 03/05/2021Excellent and friendly customer service. They went above and beyond my expectations.Service work
by Mmal2477 on 02/27/2019Work was done in a timely manner but I do think the service charge to put in a new head light bulb was outrageousEd Rinke Chevrolet
by Chevrolet on 01/25/2019updated 01/31/2019Took my 2017 Cruise in for a regular oil change/tire rotation.Service
by Andrea K on 01/25/2019Needed new tires, alignment and unfortunately my "check engine" light was on for awhile. Tina went over my tire options and made a recommendation from her personal experience. I love my new tires! Tina was there early in the morning to… greet me, called me in the afternoon to tell me about the results of my diagnostic and promised the vehicle would be done by 5 when she finished her shift. Sure enough, she called me a few minutes after 5 and left me a message. I called back and spoke to her. She went over the invoice with me so I knew what to expect. She has a great personality and made me feel so comfortable. Thank you so much for the great experience! Tina is one of the best!Work was not done right
by CraigCraig on 12/19/2018updated 12/31/2018I took my truck in for a engine light they charged me $3,000 and the engine light is still onGreat service
by Mark435241 on 12/03/2018Came in for an oil change, (appointment) and they had us out quickly. The waiting area is a clean, comfortable area to wait for you vehicle. They have monitors that keep you apprised of your vehicles progress, which makes the wait easier.Are you serious?
by J_Schihl on 02/25/2016I have a 2003 Pontiac Vibe that had a recall for an airbag module so I took it to Ed Rinke Chevrolet for this procedure. When I picked up my car at 1pm on 2/24/2016 I found they left my windows open on a day where it was snowing with… sleeting rain. The drivers door switch was covered with slushy snow, the drivers seat was soaked and there was snow under the seat. Knowing that snow/water is not good for electrical components I asked for them to put in writing what happed so if I had a door switch problem it would be documented but they refused, I was told dont worry the switches are basically waterproof and if I have an issue (within a week) to come back. The only person who was apologetic was the service porter who drove my car up, the 2 service people never apologized. Yes my car is a 2003 but it is and was well cared for so finding my car treated like this does not sit well with me. My wife who works at the GM tech center and I both will tell others of this experience and we will tell them to go someplace else.The best!
by imatt on 01/01/2008I have been a customer of Ed Rinke for as long as I can remember. I feel very good about going there. I usually keep my cars for a long time. One of my cars is 13 years old and has 115K miles. If I ask if my car needs brakes or front end… parts, they are very honest and do not sell me anything unless I really need it. I have sent many people there and have not heard of one bad experience from any of them. They suggest when I should change my antifreeze, transmission fluid, power steering fluid, or perform maintenance BEFORE they become an expensive problem. Even though my cars are older, they anticipated things well enough that I never was stranded because of a broken belt or a weak battery. They treat me with respect. Best of all they treat my car with respect. My radio stations are not changed and often they wash my car. I definitely trust them much more than a corner garage and their prices are very reasonable.
About our dealership
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
by Ronald KATA on 04/08/2024