Customer Reviews of Germain Honda of Ann Arbor
Review type:
New to leasing
by Jenny__U on 01/27/2019I worked with Justin. He answered my questions and did what he could to help me out. Jerome in finance also did an excellent job explaining the terms and all of the paperwork. I am definitely satisfied with the entire process and I am happy… with my new lease.Germain Honda Ann Arbor
by Frank_B on 12/27/2018Excellent customer service and an enjoyable purchasing experience.Thank you for your kind words. Best Regards, Jim Farkas General Manager
Super Sales & Service
by CarKing on 03/27/2018I had the great pleasure of working with Jeff Williams during the buying process of a used car. Jeff is a no pressure, laid back, professional that treats you like family. He went out of his way to answer all of my questions and provide… exceptional service by addressing all of my requests. He made the whole process super simple and was willing to reasonably negotiate on price. I highly recommend this dealership and working with Jeff if youre in the market for a new/used vehicle.Thank you for taking time out of your busy schedule to share your positive experience with Jeff. We are happy to know that you found your visit with Jeff laid back and simple. Exactly how car buying should be. Enjoy your new car. Best Regards, Jim Farkas General Manager
Purpose of visit: Takata airbag recall
by Mike1Pam on 02/23/2018Friendly service. Service on the vehicle was prompt with gracious accomodations offered in the waiting area.I would buy from this dealership. Very pleased with the Honda Fit my wife and I currently have.Thank you for taking the time to leave us this kind feedback regarding your experience with us. Please feel free to reach out if there is anything further we may assist with. Best Regards, Jim Farkas General Manager
Great Experience
by LoveandHugs on 02/01/2018I love my new used car and working with Louis Downey at Germaine Honda made it all so easy! He was honest and fair and even funny.We are happy to know you enjoyed your experience with Louis. Thank you for taking the time to share. Best Regards, Jim Farkas General Manager
Excellent people and service
by Kimstudent on 01/31/2018I am an international graduate student and just bought a used car from Germain Honda dealer shop. People are so professional and friendly and I didn't have any problems to go through all the process even if English is not my first language.… I am so grateful to all the salesmen who helped me with care. Thanks a lot !We appreciate your business and for taking the time to share your experience with others. Our team enjoyed assisting you with the purchase of your new car and we know you will enjoy having a great car you can rely upon. Best Regards, Jim Farkas General Manager
Excellent Sales Experience
by Jlaw734 on 04/20/2016My sales person (Kristen) was fantastic. She was knowledgeable and very prompt returning communications. I purchased my last Honda from a dealer in Toledo, OH and didn't have the best experience. Germain was much better. Nice job.We are happy to know that Kristen provided you a positive sales experience. Thank you for sharing. Best Regards, Jim Farkas General Manager
Amazing experience
by eagecs94 on 03/23/2016Thank you to Evan, Jason, and Stan for going above and beyond to get me into my new 2016 Pilot. The three of you worked so well together and you truly exemplify "customer comes first" service.Our team is delighted to provide a "customer comes first" experience. We value each and every guest and wish to build a relationship not just sell a vehicle. Best Regards, Jim Farkas General Manager
Our team is delighted to provide a "customer comes first" experience. We value each and every guest and wish to build a relationship not just sell a vehicle. Best Regards, Jim Farkas General Manager
Relatively Painless
by JeffSmithYpsi on 03/16/2016Quote via email. 60 minutes at the dealer. Aside from having to pay for the vehicle, the process was relatively painless.We are pleased to know that your experience went smoothly with us here at Germain Honda of Ann Arbor. Please let us know if there is anything further we can do for you. Best Regards, Jim Farkas General Manager
Honda review
by buster2015 on 01/08/2016I was very impressed by the entire experience. Everyone was very helpful . We will highly recommend the dealership.Thank you for the great feedback regarding your experience with our team and the recommendation. Best Regards, Jim Farkas General Manager
The best there is
by kyle_burgus on 11/28/2015I could have not ask for a better car buying experience, No pressure and they worked around my schedule to all come together in a timely simple fashion. Jeff Reichel hands down is the best salesman I've ever had the pleasure of dealing with… and would recommend any one to come buy a car from him and Germain Honda!We appreciate your feedback and recommendation. We enjoyed working with you and know you will enjoy your new Honda. Best Regards, Jim Farkas General Manager
I would buy at germain again
by Hndbuyer20 on 11/04/2015My wife did some research online and found the car at Germain. We spoke with them online and shopped around. Their price was fair and we are local so we stopped in. We meet with Luis Downy and he went over the pricing and did a little… negotiation for a better deal. We went with the lease to buy option. Overall my wife and I are happy with the purchase and will consider buying from here in the future.We thank you for choosing our dealership for your recent car buying needs. Your kind words regarding your experience with Luis are greatly appreciated. We look forward to building a long and lasting relationship. Best Regards, Jim Farkas General Manager
Honda HR-V from Germain
by happy48103 on 10/10/2015I couldn't be happier about stopping in at Germain to ask about trading in my 2013 Elantra for 2016 HR-V. Kristal Caldwell was the sales consultant who took care of all the questions my husband and I had and made sure we were completely… satisfied. We were interested in purchasing the EX model, but they only had the EX-L NAVI model in stock and Kristal along with Glenn Gottfried gave us an offer we just couldn't refuse. Besides being attentive, Kristal is very sweet, personable, pleasure to be around and most importantly, not a pushy salesman. We felt that she really had our best interest in mind and that counts for everything. Jeff Reichel didn't hesitate with searching various things to help Kristal out even though we weren't his direct customers and Evan Carrier kept checking that we were happy and contributed to our getting the top of the line model. Brian Waskiewicz helped with my initial questions before we decided to come in and with insurance mess ups after we purchased the vehicle. We will recommend Germain, Kristal and their team to anyone interested in purchasing a vehicle that fits their needs because that's what Germain is all about.Thank you for sharing your positive experience with Kristal and our team here at Germain Honda of Ann Arbor. We are dedicated to customer satisfaction and truly work hard to provide each and every guest a visit they won't soon forget. Best Regards, Jim Farkas General Manager
A Very Satisfied Customer
by the1rev on 09/02/2015I went in looking for a deal on a new vehicle and walked away with what I consider to be a very good deal on an Odyssey Touring Van. Joel Rosentreter, the sales manager, Jake Morgan, the sales rep, and Clifton Elasivich, the business… manager, have been professional, courteous, friendly, and most helpful throughout the entire process. I could not ask for a better experience in buying a car because throughout the entire process I never felt pressured to buy a car. The only drawback was that we did have to wait for over an hour to complete the sale but that was understandable because it was very busy at the time with many other people buying cars. That being said, I do want to emphasize that the three gentlemen I worked with to complete the deal were great and I look forward to buying my next Honda from them in the future. I also want to add, that Jake emphasized over and over again to my wife and me that we should come in or call him at anytime and he would help us with getting to know all the in's and out's of our new van.Thank you for sharing your positive sales experience with our team here at Germain Honda of Ann Arbor. Please be sure to give Jake a call to learn all the ins and outs. We all look forward to building a long a lasting relationship. Enjoy your new Odyssey. All the best, Jim Farkas General Manager
Excellent service, No pressure
by SWVirginia on 08/19/2015We were in town from out of state for a week, during which we planned to buy a Honda Civic, Toyota Corolla, or Mazda 3, for our daughter to drive. Evan Carrier at Germain Honda did a great job helping us buy a new Civic, with no pressure… to buy. (Evan said that, since Germain took over the Honda dealership a couple years ago, they don't work on commission.) We also looked at cars at the local Toyota and Mazda dealers, but chose the Civic because our daughter liked it best. (The prices were all reasonably close.) We also liked the overall atmosphere at Honda better than the other dealers. Later, after buying the car, we heard from local family members that Germain Honda has a good reputation locally, which isn't true of all the other local dealers. Evan was also great in terms of promising to take care of our daughter when she needed it, including things like putting on the (out of state) license plates when we got them sent to her. After deciding to buy the car, and receiving a quote from Evan, we asked him what their best price was, and he went to his sales manager, who dropped it another $250. Before buying, we went online, thru Edmunds, and asked for quotes from 3 other dealers in the Ann Arbor area, who all came in with higher quotes. Although, after the initial price, one dealer did drop the price to $175 lower than Germain's quote; but we stayed with Germain, because we felt they had earned the sale, and because they were local, with a good reputation for both sales and service.Thank you for sharing your positive sales experience with Evan. We appreciate your kind words and assure you that your daughter will enjoy her new car and we will be here to assist her if she needs anything. Best Regards, Jim Farkas General Manager
Thank you!
by AsadGourani on 08/12/2015It was my pleasure to work with Evan, who was very kind, knowledgeable, and open to any question. Thank you so much for a memorable experience, and thank you for my new accord!It was our honor to work with you and assist you with the purchase of your new Accord. We are pleased that you enjoyed your car buying experience. Best Regards, Jim Farkas General Manager
Good Experience
by anonysmith on 07/30/2015Although I was initially apprehensive due to poor experiences with other car (and other Honda) dealerships, there was nothing unpleasant at all about my recent purchase at Germain Honda. I am a comparison shopper, and they were willing to… match other dealers' prices. There was no "negotiation" per se, more an upfront and friendly discussion about pricing. No one took my license and held it (and me) hostage while they "talked to their manager." It was friendly and low-pressure, and they were upfront about details/pricing/financing. If I need to buy about Honda, I will definitely be going to Germain Honda. The whole experience was positive, and I can also recommend my particular Sales Consultant, Evan Carrier. He was friendly and genuine, and set a tone for the interaction that was matched by everyone else that we interacted with.We thank you for your kind words regarding your experience with Evan and our dealership. Please let us know if there is anything further we can assist you with. Best Regards, Jim Farkas General Manager
A Car-Buying Adventure!
by Circumspect on 07/16/2015When I started my new-car search, I had no idea what make or model I'd purchase. I'd driven a dependable Toyota Camry for 16 years so I was likely to purchase a comparable mid-sized sedan to replace it. Germain saleswoman Kristin Malik… patiently walked me through the three Honda vehicles that interested me -- Accord, Civic, and CR-V. I took the Accord and CR-V for a test drive on city, country, unpaved, and superhighways. Both were awesome but I warmed up to the CR-V when I thought about how I'd use a vehicle over the next 16 years. Kristin didn't pressure me when I left Germain, knowing I would check out other makes and models at nearby dealerships. I did just that, eventually returning to Germain to seal the final deal. Thank you Kristin in sales and Cliff in finance for streamlining my new-car-buying adventure, making it a no-hassle and pleasant experience, letting me mull things over at each step of the process, and being up-front and straight-forward about final costs. (This was NOT my experience at other dealerships.) I am confident my new mountain blue 2015 CR-V is the right vehicle for me in the years to come.Congratulations on your new CR-V. We are so excited that you allowed us to be a part of your car buying experience. Your business and kind words are greatly appreciated. We look forward to continuing to provide you quality service throughout your ownership. Best Regards, Jim Farkas General Manager
Purchase of Honda Civic Coupe
by Cody232 on 05/28/2015I have been buying Honda Civics every two years since the early seventies and Jim Farkas has been my salesman since 1990. I have never dealt with a more helpful, courteous,and thoughtful individual. Jim is by far one of the finest salesmen… I have ever met and I highly recommend Germain Honda without any reservation whatsoever.Thank you for your continued loyalty to Honda and kind words. All of us here appreciate your business and look forward to our continued relationship. It has been a pleasure working with you over the years. Best Regards, Jim Farkas General Manager
Honda CR-V 5DR AWD EX-L
by msandstr on 04/24/2015My main contact was Luis Downey. He was polite, never pushy. I already had an offer from another Honda dealer for the same price; actually slightly better price. The process unfolded just as he said it would and he then introduced me to… Glen in Financing, who was also very pleasant to work with. I was with my "significant other" who purchased a car for herself, although that was not why she was there. Had we not been treated so professionally, we would not have purchased these two cars from Germain.Thank you for sharing your positive sales experience. All of us here at Germain Honda of Ann Arbor appreciate your business and your kind words. Best Regards, Jim Farkas General Manager
FIVE STARS FOR JAKE MORGAN AND ZERO FOR JOEL THE SALES MANAGER
by jackpv on 03/15/2015Today I visited Germain Honda of Ann Arbor to buy CRV- EX AWD and met with Jake Morgan. He was a very nice gentleman and more so over he is very knowledgeable sales associate. He answered all our questions and Germain is lucky to have him.… As we were negotiating a deal, the sales manager introduced himself as Joel walks in storming with an attitude that [non-permissible content removed] me off. I talked with for 2 minutes and he drove me away without making the deal. People like Jake Morgan work hard (spent 2 hours with me showing cars) to retain the customer and the sales manager drives away the customers. If you go to Germain of Ann Arbor, avoid meeting with Joel or Joe whatever his name is. Germain of Ann Arbor should note this point and reevaluate their staff to keep only the productive ones around.We sincerely apologize that your recent visit to our dealership did not meet with your expectations. The events you describe truly saddens us as it is not reflective of the quality experience we work hard to provide our guest. We are proud of all of our team members as they work hard each and every day to meet if not exceed our guest expectations. I would appreciate the opportunity to speak with you regarding the events of your visit, if you could either reach out to me at 734-327-1560 or provide me with the best contact number for you as I am eager to speak with you regarding your visit. Best Regards, Jim Farkas General Manger
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
- English
Congratulations on your new Honda. We are pleased to know you had an overall quality experience. Best Regards, Jim Farkas General Manager
by melodymarkham on 01/30/2019