Customer Reviews of Herb Chambers INFINITI of Westborough
Review type:
Infiniti Q60
Sami is the best!!
by Sally P on 12/14/2023I came to her chambers of Westborough because I saw an Infiniti QX 80 online that I wanted to test drive. They put me in touch with Sami who made the entire process so effortless and smooth. He showed me a different model so I could… compare. Was not pushy at all, and made me feel comfortable with my decision. He even came in on his day off so I could pick up my new car! I would highly recommend Sami and Herb Chambers of Westborough.Sally, it's great to know that Sami and our team at Herb Chambers INFINITI of Westborough made your car-buying experience smooth and comfortable. We appreciate the recommendation and hope you enjoy your new Infiniti QX80!
ROCCO FOR THE WIN!!!
by Brian Patrick Hall on 09/29/2023So I was in the market for my first new (used) car, and was referred to Rocco by a family member. I’m from Martha’s Vineyard, so looking for a new car is difficult to say the least. Rocco had the exact truck I was looking for at a different… Herb Chambers lot, I told him I was interested, and he had it shipped over immediately!!! I loved the look of it, it has a smooth ride to it, drives amazingly, so I told Rocco to start the paperwork!!! Rocco and I have spoke multiple times, everyday during my buying experience at Herb Chambers INFINITI of Westborough. Whatever question I had, big or small, Rocco was there with an answer. Every request I had, he was more than happy to help. He even personally drove it down to Woods Hole to deliver it to me!!! He truly made my first buying experience an amazing one!!! My next truck will be bought through Rocco and his team at Herb Chambers INFINITI of Westborough, and I will proudly send my family & friends from the island in his direction!!! THANK YOU ROCCO!!!Hey Brian, it's great to know that Rocco and our team at Herb Chambers INFINITI of Westborough were able to provide you with a positive car-buying experience. Thank you for choosing and recommending us! Enjoy your new ride!
Sami is the best!
by Denise on 08/22/2023We went to the dealership for a specific vehicle, after test driving it we decided it was not for us. Sami guided us to a completely different car, one we never would have thought of purchasing. We test drove it, fell in love with the… car. Sami was professional, caring for our needs and never pushing us into the purchase. We highly recommend Herb Chambers!Denise, it's great to know that Sami was able to guide you towards a car you love at Herb Chambers INFINITI of Westborough. We appreciate your recommendation and are here if there's anything else we can assist with in the future!
Good Service
by Nhi Tran on 08/13/2023I usually always deal with Fran and the service is always good. He answers all of my questions and is extremely polite and professional. It’s always easy whenever I need to do any services with Infiniti and he plays a big role in that. My… car didn’t get washed as it usually does this time around and immediately Fran offered to bring it back to have the staff wash it but I declined bc I didn’t want to wait but the offer alone was very appreciated and made me feel valued.We're glad to know that Fran has been providing you with excellent service at Herb Chambers INFINITI of Westborough. We appreciate your understanding about the car wash and are happy to know his offer made a difference! Thanks for sharing this feedback.
4 New Tires Please
by Happy Infiniti Lady on 04/18/2023My Infiniti dealership takes really great care of customers! I had a service appointment to install & align new tires and I planned to wait onsite. I always wait onsite because the waiting area has great amenities plus I get to cruise the… showroom. As as work began, they noticed one of the tires was damaged in shipment and a replacement couldn't arrive for 4 hours. Immediately apologies were made and I was offered to reschedule or take a loaner car home to return later. I took the loaner (which was all prepped and ready for me to drive away) and right on schedule, I got the call that my car was ready for pickup. Infiniti could not have made my experience any easier and worry-free. This is just another reason why I will continue (it's been 10 years) to have them service my car and will choose them when I need a new Infiniti. Five stars from me!We're glad to hear our team took great care of you during your visit, and that our loaner car program made things easier for you! We appreciate your loyalty over the past 10 years and look forward to serving you for many more to come! Thank you for taking the time to share your feedback! - Herb Chambers INFINITI of Westborough
Liquidity split
by Rita E on 03/19/2023Sami Zakhary, made buying a new car Easy-peasy. He took care of everything. Negotiations were reasonable and effortless. Can't wait to show off my new car! Come on down and ask for Sami.Thanks for the fantastic feedback, Rita! We're so glad you had a great experience working with Sami and we hope to see you again next time here at Herb Chambers INFINITI of Westborough!
RIP OFF!
by KA on 06/21/2022I have been a loyal customer at Herb Chambers Infinity in Westboro for many years! I was appalled the other day when I picked up my vehicle from the service department (I had them diagnose a problem)! I decided that I wanted to trade my… vehicle in rather than having costly repairs done to it. When I went into the dealership to pick up my vehicle, I was charged 200.00 just to have them LOOK at it! Greedy! I will never do business with these people again!!! STAY AWAY!!!!New car
by Marcela on 05/18/2022I had a great experience with Sami Zakhari. He was very helpful all the way thru.! Always very polite and very patient. I recommend Sami for your next car purschase experience !Tune up
by Richard M on 05/10/2022Matt in service always takes care of me. He’s kind and always let’s me know if a deal is coming up. Need new tires soon. I recommend talking with Matt for services in Westboro.Want a loyal and honest salesman, Sami is your man
by Latonya Adams on 03/01/2022Just want to thank Sami and Eric for the EXCELLENT service that I received when I purchased my vehicle, they went ABOVE and BEYOND to get me in the vehicle that I wanted. I recommend anyone looking for a vehicle, shop here, and if they… dont have the vehicle your looking for they will find it for you in anyone of their other dealerships. I will definitely be sending my friends and family there to purchase a car. Thank you for the good service and I look forward to buying my next vehicle from you gentlemen. Latonya AdamsThank you so much for rating Herb Chambers INFINITI of Westborough five stars, Latonya! We know Sami and Eric will be thrilled to hear they've made such a positive impression and given you such excellent care! We hope you love your new ride and come back to see us again!
Very good service in person. Harder to schedule.
by celloguy on 01/11/2022In general service is very good. You drive indoors to drop off your car, checked in immediately, services performed within the time estimate and the service advisor stays with you as your car is delivered (indoors) in case you have any… questions. The difficulty is in scheduling, finding out how long it takes and how expensive recommended services are and scheduling a loaner has to be done six weeks in advance. Overall, I recommend it.We appreciate your honest feedback and hope to see you next time at Herb Chambers INFINITI of Westborough for five-star service! Thank you for taking the time to leave us your review!
Great services
by Benjamin Torres on 01/08/2022Profesional and great serviceThank you for the excellent review, Benjamin! We hope we have the opportunity to serve you again in the future! - Herb Chambers INFINITI of Westborough
Service did not disappoint
by Zack Chastain on 11/03/2021Matt and his service technicians did a great job. Short notice on my request for an oil change and they were able to manage brake replacement and transmission fluid change.Hi Zack, thank you for visiting Matt and our team at Herb Chambers Infiniti of Westborough! We appreciate your 5-stars!
So happy with my purchase!
by georgieboy15 on 11/28/2018I met with David Wyman and the guy is a stud, he was AWESOME! He made the whole experience relaxed and enjoyable. He explained every step of the process perfectly and had all the answers to my questions. I couldn't be happier with my new… car!Excellent car buying experience with Avein Watson
by Bdeverix on 11/14/2018We have purchased 2 cars from Avein, he always has our best interest with the car buying experience, is super helpful, and makes sure your experience is positive. Avein is not pushy and will guide you through the entire process. I highly… recommend Avein!!Avein Watson ~ The way it should be done
by BobD1234 on 11/13/2018I was very fortunate to meet Avein Watson when I was out shopping for a new car. I first went to my old Lexus dealership and was ready to purchase from them again. My hesitancy...the thing that made me start to look around...was that I was… not comfortable with the sales process or person. Avein was different...the way it should be. He never pressured me and made every effort to be sure that it was the right car for me.Avein Watson is the real deal!!
by TylerR10 on 11/12/2018Bought my car from Avein at Infiniti Of Westborough. Easily the best experience I've had buying a car. Very easy process and he was very patient with me. Go see Avein for any type of car!!Avein is wonderful to deal with!
by JayMac1 on 11/12/2018If you're in the market for an Infinity, Avein is a wonderful resource and great sales person. He learns from the best. Nobody better or more honest than James Bulger, the GM of the dealership. Great group.Sales review for Avien Wilson
by MichelleRoy180 on 11/11/2018I recommend Avien Wilson in the Sales Department at Herb Chambers Infinity in Westborough MA. He is professional and extremly knowlegable. I had a great buying experience with Avien.David Wyman is an awesome salesman!
by soabby on 11/10/2018David answered all our questions, showed us all the vehicle's features and was great to deal with! No pressure. Relax atmosphere and unbelievable deals. Wouldn't go anywhere else now that I've gone to Herb Chambers Infinity of WestboroghExcellent experience
by Msposato123 on 05/31/2016I recently leased a 2015 infiniti q50 and I love it! Avein Watson at herb Chambers of Westborough made it a wonderful experience. He was extremely professional and knowledgeable. He also kept it a non- pressured experience!!Thank you for taking the time to write this review! We greatly appreciate your fantastic recommendation and look forward to serving your automotive needs for many more years to come! Best, James A. Bulger, General Manager
Youshuang, thank you for sharing your experience with Sami and the team at Herb Chambers INFINITI of Westborough! We're delighted to hear that his exceptional service made your Infiniti Q60 purchase memorable. Enjoy every drive in your new car!
by Herb Chambers INFINITI of Westborough on 10/09/2024