Herb Chambers Ford of Westborough
Today 11:00 AM - 5:00 PM
Customer Reviews of Herb Chambers Ford of Westborough
Review type:
No pressure sales
by RHA on 07/24/2025
Great purchase experience! No pressure and extremely helpful. Paul was great to work with on my purchase.
Thank you Paul
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The following reviews are more than two years old. They are not included in the overall rating.
134 reviews
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Warranty repair
by Mcrawford on 07/19/2019I have a 2 yr old Ford Flex whose AC stopped working during the recent heat wave. I didn't want to go back to the dealership I had used in the past because of a prior bad experience and I no longer trusted them. I checked out online… the reviews of the service dept at other Ford dealerships near me and decided on Herb Chambers in Westborough for my current AC issue after stopping by and talking to the Service Dept. They provided transportation to my office in Worcester after dropping off my car which was much appreciated. A part had to be ordered after a quick diagnosis of the issue but because it wasn't looked at until mid afternoon the part wasn't going to be there until the next day. It was taken care of quickly the following day and by 10am my car was done and ready for pickup. I only wish they had looked at the vehicle earlier in the day since I did drop it off at 730am so it could have been repaired the same day.Great experience
by awesome on 07/03/2019Walked in to return a lease and walked out with a new one same day. Great sales experience and timely process.Use more sensitivity please...
by Cheryl on 06/13/2019Just to be honest, nobody likes going to a dealership, but my experience overall was good. I have to add that when "we" as customers drop off our car, please make us comfortable that we will get it back, this didn't happen and I was… stressed all day. If you have an issue and I cannot get my car back, my customer rep should have stated I would get a loaner... that didn't happen.Great Time, Great Service, Great Car
by SellersClan on 06/12/2019Marie Hamilton was personable, knowledgeable and helpful to my wife and I from the moment we pulled into the parking lot. She was prompt and courteous. She did a great job explaining the features while also giving us the time to explore… and get comfortable with the car we came to look at. Pricing was straightforward and she did a nice job of helping us lock in on our needs. This was a smooth transaction in all respects and Marie stuck with us until all details were handled.Great service
by Btashe15 on 06/07/2019For my first time being inside a dealership they made it feel very comfortable.2012 Escape Works package and other
by Rudis on 05/26/2019updated 06/03/2019Brought in for Works package (oil change and tire rotation) and to replace rear tail light bulb. As part of their inspection, they recommended battery terminal cleaning and new air filter. I approved the new items/work. Service as was great… as always.2019 Edge ST Purchase
by Szeto on 05/19/2019Good Experience! Sales & Lease Consultant (Mike M.), General Sales Manager (Mike D.), Finance Manager (Bob P.) were all excellent, professional, helpful and very friendly. Made the purchase go very smoothly and enjoyable. Great group of… people to do business with.Beautiful trade in.
by Skylord54 on 03/12/2019updated 03/19/2019Excellent service here. We come back because no drama on trade in. Always a very good selection of vehicles to choose from.awesome service
by joe on 03/15/2019i have dealt with herb chambers in the past and they never slack. like dealing with them because thier service dept does not push extra service on youGreat job by Marie Hamilton and Jon Filleul
by Dan on 03/13/2019I purchased a used Focus from Herb Chambers of Westboro today with great assistance from Marie Hamilton, sales rep, and Jon Filleul, the used car sales manager. They offered a good deal on my trade, and Marie did a great job pushing… through the paperwork and inspection. I was able to quickly drive home with a fully registered and inspected car. Both Marie and Jon were knowledgeable about the car and very nice to work with. It was a very pleasant experience.Outstanding Dealership
by JohnD on 02/27/2019My family purchased a Ford Fiesta ST this week. The dealership was easy to work with, the pricing shown online was transparent and our overall experience was excellent.10,000 revision
by Reque on 02/07/2019updated 02/13/2019Full review of 10,000 miles, I recommend everyone for good service.Amazing
by Robyn on 02/07/2019I can't say enough about our sales man Mike M. He was so awesome. The perfect person to help me and may daughter out when she wanted to get the truck we were looking at. Made a stressful situation buying her first almost "new" vehicle not… even stressful at all. It was actually fun and easy. He had us laughing and he was super professional. Thank you again Mike M. and everyone at Herb Chambers Ford of Westborough!!!service - Ron Daivs
by Service on 02/06/2019I appreciate the prompt service that Ron Davis provided.Always a pleasure
by Giddel on 01/27/2019Everyone is always very courteous and attentive. I was in and out despite of how busy within the hour.Always top notch service!
by Jonathan on 01/21/2019Once again the team at Herb Chambers Ford went above and beyond in helping me get my car in for service even with an impending snow storm on the way. I highly recommend the service team at Herb Chambers Ford in Westborough!Service
by Heidi on 01/04/2019updated 01/11/2019Perfect service as always!brakes & oil change
by Guido23 on 12/06/2018Everything was Excellent. Truck returned nice & clean, service Mgr did a very good job in explaining everything. Truck running just fineAmazing experience
by Richloma on 12/01/2018Paul was truly an amazing professional to work with. Our experience was great from beginning to end. We walked in a on a Thursday night and Friday afternoon our car was ready. I would definitely recommend Paul and this dealership to all my… family and friends.went above and beyond
by Jon on 11/14/2018the group of people at Herb Chambers Ford went above and beyond after the sale to make me happy. Great group of people to deal with. Thank you JonService department
by Mark on 11/07/2018Always great treatment.They do the job as promised and then some. Rick is always pleasant and professional
About our dealership
Thank you for sharing your feedback about Paul and the team! We hope to welcome you back to Herb Chambers Ford of Westborough again down the road. Take care!
by Herb Chambers Ford of Westborough on 07/24/2025