Herb Chambers Ford of Westborough
Today 11:00 AM - 5:00 PM
Customer Reviews of Herb Chambers Ford of Westborough
Review type:
No pressure sales
by RHA on 07/24/2025
Great purchase experience! No pressure and extremely helpful. Paul was great to work with on my purchase.
Thank you Paul
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The following reviews are more than two years old. They are not included in the overall rating.
134 reviews
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Standard service work oil change
by material on 06/11/2020Car was taken on time and returned promptlyService Advisor
by Heather Emond on 06/10/2020Heather was very helpful and kept me updated on the status of my vehicle. She explained testing process to determine if a new battery was required. Contacted me to confirm receipt of the needed part (battery) and confirmed appointment… time. Service performed as outlined and within time frame. I appreciated all her efforts. She is an asset to the dealership.Nice Job
by Denis Denommee on 06/09/2020Great job! Got the car fixed, lubes and inspected in the time window offered. Price was even bettered then quoted!great service
by Ray on 06/04/2020very happy, competitive rates and very friendly staff?
by Gordon Brown on 05/28/2020updated 06/03/2020The Covid related precautions seemed appropriate and the dealership was spic and span, and my truck was ready when they said it would be/. OutstandingEngine issues 2016 Explorer
by Steve on 03/24/2020Jenn, a Client Care Specialist at Herb Chambers Ford, Westborough, MA was extremely helpful and provided regular updates of my repairs status. She provided a loaner car and was an exceptional representative of the dealership.Excellent service
by Jessica on 03/05/2020Jessica greeted me then proceeded to provide very good service throughout the process. She kept me informed and assured my vehicle would be ready when promised. Actually before the time originally stated.Purchase of 250 lariat truck Herb Chambers
by edmunds.com on 02/19/2020I was extremely pleased with the service that Mike provided . The issues I had was with the support system. Mike did an excellent job educating me about my vehicle and meeting my schedule. The auxiliary support system such finance ,… cleaning the truck and supporting Mike in the sales endeavor was sloppy. Dan DajieOwner
by Mark on 01/21/2020Rick was great to deal with. Always responded to me when I had to leave a message.40K service
by Rob_CMax_Energi on 01/19/2020Appointment made on-line, gutted with courtesy and professional. Service completed as expected on time and cheaper than expected. Even got my car washed which was awesome and unexpected!Sales and service
by Kay on 12/29/2019Dave in the service department deserves a big pat on the back as his quick attention to our needs got us in the door, and Jim took it from there (sales), and got us in a great vehicle. Thank you much!Always a great experience at Herb Chambers
by whatsadisplayname on 12/08/2019updated 12/17/2019we only come back due to the good service. from the time you walk thru the door or make that first call, positive customer experienceEds new F150
by EdsnewF150 on 11/14/2019Working with Marie Hamilton was a pleasure. She was very knowledgeable about the vehicle and the purchase went very quickly. I was always kept in the loop where the purchase was going, and the delivery status.Fast efficient service
by Audrey on 11/09/2019The service was completed in the time specified while I waited. I had an appointment later in the morning so this was important.Recall notice
by Kevin on 10/16/2019I brought my car in for a recal and service was performed adequately and people where friendly.Exceptional Service
by Hamp on 10/15/2019The team that assisted me were very helpful, informative, and courteous.Excellent Service
by Gilly on 10/15/2019Excellent service as always. I live an hour away from the dealership but the trip is worth it because they never fail to provide the best service.Service was great
by Rfoster on 08/08/2019I came in for a factory recall and it was handled easily and quickly. They also found another recall which taken care of. Wendy is a great representative of your service department.Very Happy
by MikeMcSweeney on 07/30/2019In and out quickly, yet all questions answered and all wants fulfilled.Tire replacement
by Blow-out on 07/17/2019updated 07/24/2019Mike DiMella and Wendy Lizotte addressed my tire replacement in an efficient manner. Very happy with service.Review
by elmoduarte on 07/23/2019all who attended me were very cordial and always explained everything to me, the service was perfect, thank you to Marie, George and Bob.
About our dealership
Thank you for sharing your feedback about Paul and the team! We hope to welcome you back to Herb Chambers Ford of Westborough again down the road. Take care!
by Herb Chambers Ford of Westborough on 07/24/2025