Lexus of Watertown
Customer Reviews of Lexus of Watertown
Review type:
The most fun we've ever had buying a car!
Great Customer Service
by Patrice on 08/28/2023My experience working with Reyna at Lexus of Watertown has been amazing & smooth from start ti finish. I was only there to look at a vehicle i saw on their website but after speaking with Reyna the sales associate who was available I ended… up purchasing on the spot. She was welcoming, easy to talk to, she listened to my needs and communicates well but most importantly she made my decision very easy. She followed up and communicated with me from start right up until I picked up my vehicle which was registered, Cleaned, road ready and even after then she still reached out to see how I was loving the vehicle, if i was having any issues and reminded me of little features of the vehicle. I was happy to have Reyna as my SA, THANK YOU REYNA!Patrice, it's fantastic to know that Reyna provided such a seamless and enjoyable experience at Lexus of Watertown. We're glad you felt well taken care of from start to finish! Enjoy your new vehicle, and don't hesitate to reach out if there's anything else we can assist with in the future.
Excellent service, feel like family
by DawnW on 08/27/2023Ussa out sales person was amazing during the sale as well as after the sale. He went above and beyond when I couldn’t figure out some of the technology. He was patient, worked with me for over 30 minutes. Never got frustrated, and treated… me with respect.Dawn, we're so glad to know that Ussa provided you with such a fantastic experience at Lexus of Watertown. It's great to see how patient and helpful he was in assisting you with the technology aspects. Thanks for sharing your feedback!
Ussa knows Lexus
by PJ on 08/24/2023Knowledgeable, courteous, and patient sales personnel. All who we dealt with and talked with listened patiently and answered questions in an easy to understand manner. Special commendation to Ussa.PJ, we're glad to know our team at Lexus of Watertown was able to provide you with a great experience. We'll pass along your special commendation to Ussa! Thanks for the review.
If you want a great car buying experience…
by Leila on 08/16/2023We worked with Ussa and he was amazing. He was knowledgeable, patient, respectful, and soft-spoken. There were none of the “airs“ that I was worried about walking into a luxury car dealership. From test driving through the purchasing and… pick up process, as well dealing with my trade-in, this was a top-notch experience.Leila, we're delighted to know that Ussa provided an amazing experience at Lexus of Watertown. We strive for top-notch service and it's great to see you felt this throughout your visit. Enjoy your new ride!
Vroom vroom new car
by Saie Sabet on 08/12/2023Kevin Silva and Lexus Watertown always is a pleasant experience unlike other auto dealerships. He was kind, respectful, and knowledgeable.Saie, it's great to know that Kevin and our team at Lexus of Watertown provided you with a pleasant experience. We appreciate your kind words about our service!
Satisfied customer
by Jenncchen on 08/04/2023We want to applaud Tony Viveiros, at Lexus of Watertown who helped us navigate our options for our car yesterday. He was knowledgeable, friendly and professional. Most importantly, he was honest and appeared to be focused on our best… interest. We will miss working with him in the future as we understand he is moving to FL. And also they were able to give us our complimentary car wash with no wait. Very appreciated. Friendly service staff.It was our pleasure to assist you! Thanks for choosing Lexus of Watertown above the rest and for highlighting Tony's commitment to complete customer care. We look forward to working with you again in the future and hope you enjoy your new ride for years to come!
Highly recommend Ussa in the sales department
by Allison on 08/01/2023I highly recommend Ussa in the sales department. He is very knowledgeable and great to work with. I am a return customer and have also referred family to him.Allison, it's great to know that Ussa has been able to provide you with such a positive experience at Lexus of Watertown. We appreciate your repeat business and referrals!
Go see Kevin!
by Jordan on 07/15/2023Kevin was awesome at getting me into a new, fully loaded IS. Nice to see motivated young salespeople in the auto industry!Jordan, we are delighted to hear that you enjoyed working with Kevin during your recent visit to Lexus of Watertown! Thank you for having confidence in us, and enjoy your new Lexus IS!
Tony Viveiros, salesperson
by Joan on 07/02/2023Tony Viveiros, at Lexus of Watertown, was a pleasure to deal with. Although I wasn’t involved in the pricing discussions, Tony was extremely helpful and patient in explaining all the different features on my new Lexus 300H. This is the… second Lexus we have bought from Tony. He is very professional and a salesperson you can have confidence in. I would highly recommend Tony to everyone.Joan, thank you for taking the time to leave us a five-star review! We're delighted to hear that Tony provided excellent service and made your experience at Lexus of Watertown enjoyable. We appreciate your recommendation and look forward to serving you again in the future!
New RX350
by Ned Moan on 06/30/2023Tony Viveiros is a pleasure to deal with . He made to purchasing process simple and pleasurableNed, congratulations on your purchase! We appreciate your business and your kind words about Tony. Thank you for choosing Lexus of Watertown!
Great Experience with Leon
by Jenny on 06/30/2023Leon at Lexus of Watertown is simply amazing! 🌟 Bought the Awesome NX from him, and he made the whole thing a piece of cake. So friendly and knowledgeable, he knew all the ins and outs of the car. Highly recommended!Jenny, thank you for the amazing review! We're so glad to hear that Leon provided you with a smooth and enjoyable car-buying experience. We appreciate your recommendation and hope you enjoy your new Lexus NX! Drive safely and have a great day!
Fabulous Experience
by Carl Axelrod on 06/29/2023This is the second Lexus I have purchased from Lexus of Watertown,both with Tony Viveiros as the sales person.Tony is a pleasure to work with.-honest,experienced and knowledgeable.Hi Carl! Thank you for choosing Lexus of Watertown once again and for taking the time to leave us a five-star review. We're glad that Tony provided you with excellent service and made your car-buying experience enjoyable. Drive safely in your new Lexus, and we hope to see you back in the future!
Exceptional Car Buying Experience with Kevin Silva
by Jillian R on 06/20/2023My fiancé and I recently had the pleasure of working with Kevin Silva at Lexus of Watertown and I cannot recommend him enough. It was our first new car purchase and he was so patient, knowledgeable, and personable. We didn't feel pressured… to make any decisions and the experience exceeded our expectations. Kevin's sense of humor and wit added an unexpected touch of enjoyment to what is often considered a stressful experience. The entire process felt like a friendly conversation rather than a transaction, and we are so happy with the new car!Jillian, thank you so much for sharing your review with Lexus of Watertown! We're delighted to hear that Kevin provided such excellent service and made your and your fiance's first new car purchase a stress-free and enjoyable experience. Your recommendation and support mean a lot to us. Cheers to the road ahead!
Tony is Great!
by Ashley T on 06/05/2023I had the pleasure of working with Tony Viveiros at Lexus of Watertown. My husband and I visited other Lexus dealerships prior and none of them gave us the type of service we received from Tony. He made the whole purchase experience of our… new Lexus seamless and stress free. We felt like family!We're thrilled to hear that Tony provided you with exceptional service during your visit to Lexus of Watertown! It's wonderful to know that he made your purchase experience seamless and stress-free. Thank you for choosing us for your new Lexus, we are grateful for the opportunity to serve you and make you feel like family!
Our very first new Lexus!
by Sombath Sun on 06/04/2023I went in and wanted a Lexus without any hassle, no test drive, no pressure, wanted the quickest possible buying experience, our salesman Tony Viveiros did just that. Thanks so much!We appreciate you sharing your positive experience with us, Sombath! We're thrilled to hear that Tony provided a hassle-free, fast buying process during your visit to Lexus of Watertown. Thank you for choosing our dealership and for your kind words!
Good service
by Qinghao on 06/01/2023I recently had the pleasure of visiting Lexus Watertown, and I must say that my experience surpassed all expectations. From the moment I stepped into the showroom to the moment I drove away in my new Lexus, every aspect of my journey was… exceptional. I am delighted to share my five-star review for this outstanding dealership. First and foremost, the dealership's staff Tony Viveiros exhibited an unparalleled level of professionalism and courtesy. As soon as I entered, I was greeted warmly by the receptionist who promptly introduced me to a sales representative. Tony's knowledge about Lexus vehicles was truly impressive, and he patiently answered all my questions, providing valuable insights and helping me find the perfect car that suited my needs and preferences. One aspect that truly stood out was the dealership's commitment to customer satisfaction. They offered me an extensive array of options for customization and provided detailed explanations of each feature, ensuring that my new Lexus was tailored precisely to my desires. The sales process was seamless, transparent, and devoid of any pressure tactics, which made me feel valued as a customer.Thanks for choosing Lexus of Watertown, Qinghao! We're delighted to hear that your experience with Tony and the team surpassed expectations. We strive to provide exceptional customer service and to be a reliably informative resource to all new buyers. Rest assured that your satisfaction is our top priority, and you'll always find working with us to be a breeze. Congratulations on your new Lexus, and safe travels!
The place to go for ease and anxiety free trying and purchasing new Lexus
by Ken S on 05/24/2023Leon Barnes made this a superb customer experience, going out of his way to accomodate, educate and support us through the purchase of our new car.Thank you for the review, Ken! We are so glad to hear that Leon delivered such a successful purchase experience. Drive safely, and we hope to see you again at Lexus of Watertown!
Fantastic Leasing Experience - Quick, Easy and Painless
by Eric G on 05/19/2023I worked with Leon Barnes at Lexus of Watertown. It was an absolute pleasures dealing with him and the dealership -- a quick, easy and painless process. Leon was very responsive and a true class act. Highly recommend all around.Eric, the Lexus of Watertown team is grateful for your kind feedback and recommendation! We're so glad Leon provided you with an easy and efficient car-buying process, he's a true asset to our stellar group of employees. Thank you for supporting our business and enjoy your new vehicle!
Thanks Eric for your 5 stars and kind words, means a lot to me.
Thanks!
by Andrey K on 05/17/2023I just got my new Lexus RX 350h from Lexus Watertown and I couldn’t be happier with the car and the level of service I got. Tony Viveiros who worked with me to find and deliver the right car was extremely helpful! Waiting for the right car… was not easy, and I really appreciate Tony’s help. Other staff were incredibly friendly and pleasant to interact with as well. Highly recommend!Andrey, we're thrilled to hear that you had a great experience purchasing your new Lexus RX 350h with Tony at Lexus of Watertown. Thank you for choosing us, and we are grateful for your recommendation!
Great Experience!
by YuvieC on 05/09/2023It was my first time buying a car and Tony Viveiros helped me every step of the way!! Picking a great color, explaining all the features and assuring me I would be taken care of and I was. I walked in anxious and walked out very happy with… my brand new Lexus. Thank you Tony!!Happy customers make us happy, and we're elated that Tony could make your first car purchase a total success! We're so glad you felt taken care of throughout the process. Thanks for choosing Lexus of Watertown, and enjoy your new ride!
Great experience at Lexus of Watertown
by Min on 04/29/2023Our dealer at Lexus of Watertown, Tony Viveiros, was informative and guided us in purchasing a 2023 RX350h, providing details on its features. We received the car today, love it, and appreciate Tony's help. We will refer him to our friendsWe're glad Tony could assist you in purchasing your 2023 Lexus RX 350h and provide the information you needed. It's great to know you enjoy your new car, and thank you for spreading the word about Lexus of Watertown by referring your friends to us.
Service at Lexus of Watertown and receive a complimentary MANICURE during your visit!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Russian
- Portuguese
- Nepali
Greg, thank you for choosing Lexus of Watertown and for sharing such a positive review of Kevin. We hope you enjoy your new 2025 Lexus UX 250h Premium, and we wish you safe travels ahead!
by Lexus of Watertown on 08/01/2025