Lexus of Watertown
Today 9:00 AM - 6:00 PM
Customer Reviews of Lexus of Watertown
Review type:
The most fun we've ever had buying a car!
by GregD on 07/31/2025
We purchased our new UX Premium at Lexus of Watertown with help from Kevin Silva. Despite showing up without an appointment pretty close to closing time on a Saturday, Kevin was incredibly accommodating and made the whole process… straightforward, from the test drive to explaining trim levels to negotiating, finalizing the details the next day and setting us up in the car at delivery. I would not hesitate to recommend Lexus of Watertown and Kevin to family and friends. Thank you!
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
693 reviews
Sort by:
Great customer service from Robert Peinxinho
by Florchavez88 on 11/24/2018I bought a new lexus car in the lexus of Watertown the service was amazing! I love the way Robert Peinxinho helped me figure out what car fits best for me and my family. He treated me like a friend, I was very comfortable throughout… the whole process. I loved the service my RS350 lexus is the best car that I have ever owned. I strongly recommend, Robert he is a very efficient and friendly person!Good experience
by Ethan512 on 11/08/2018Easy and good experienceGREAT EXPERIENCE!
by carmen288 on 11/06/2018The BEST Sales consultant, Tony! Tony!!Tony! He is amazing! He was patient and professional at all times and answered every question I had. I had the best experience ever at Lexus of Watertown because of him. Tony V was very professional,… thorough and diligent. He was great in the sales process. I will introduce all my friends to him!!Outstanding Service
by luvmylexus5 on 10/31/2018I walked into Lexus of Watertown with a list of 4 different models that I was interested in. Son patiently showed me every vehicle, and educated me on their features. He also helped me narrow my search down to two sedans, and he set up… test drives for both. After I test drove both sedans, he gave me time to decide which vehicle I wanted to purchase. I ended up choosing the 2016 ES350, which I love. Son even made settling on a purchase price a painless experience. Son's patience, knowledge, and friendly manner made the whole shopping experience a pleasure. I highly recommend Lexus of Watertown and Son Le.Love my Lexus
by KaraStanzi6473 on 10/17/2018This was my best experience ever shopping for a car. I worked with Bob Peixinho. He was a fabulous person to work with. Very kind, honest and helpful. Felt very comfortable with him. He helped me find the right car for me for what I could… afford. You will feel like you are talking to a friend not a salesman and thatâs what made this experience wonderful. The rest of the staff is great also. Very helpful and nice. I highly recommend this place and will be returning here when ready for my next car.***Caveat emptor!***
by Mark on 10/17/2018Unhappy customer. Bought a used Tundra from Lexus Watertown, Sept '18. When I got the vehicle home and removed the plastic bedliner I found two large spots of rust on the top side of the bed. The rust has penetrated the bed in and around… the rear structural support member. Also seeing indications of rust on the bed topside over the front structural support. Once this rust starts, there's no stopping it. Dealer should have disclosed this condition. Found other debris, metal scraps and spent ammo shells in the bed under the liner. Yikes! Whether by oversight or deliberate I expected better from a Lexus dealer. During the test drive I asked the sales rep about the big sticker on the windshield implying a thorough quality check of the vehicle. Shouldn't have trusted them. This condition significantly diminishes the value and useful life of this truck. When I complained about this to my sales rep I was told I'd have to pay to get this fixed. Bad business practice. ***Caveat emptor!***Awesome experience
by JessG111205 on 10/16/2018Robert Peixinho and Jessica Sudeall made this my best car buying experience! They were warm, friendly and knowledgeable and made me feel like family!Best Sale Rep
by Natalie on 10/01/2018I worked with the sale rep, Son Le who was very great guy, informative and knowledgeable about the car. He was very helpful and guided me thought the car process. He responded to our email very quick. I would recommend this dealership and… Son Le to my friends and families.Excellent service
by MVA2018 on 09/27/2018Saw a used vehicle at Lexus of Watertown online, and they responded right away to my inquiry. Went to see the car that evening and was able to negotiate what I needed for my trade-in. The sales rep, Son, was very courteous, informative and… pleasant. I would recommend business with this dealership and with Son in particular. Will come back here for future needs.Tony Viveiros was Awesome!
by ladyyana on 09/16/2018Brought my cousin from NY to Lexus of Watertown. There we met Tony Viveiros and he was great! Showed us the right Lexus and helped get a great deal. Thank you Lexus of Watertown and Tony V.new car
by paul_1111 on 09/10/2018we just purchased a new rx 350 from Lexus of Watertown and we couldn't be more happier. Bob was awesome all the way to the delivery. Thanks, PaulGreat sales and delivery
by bgopalan on 09/02/2018I worked with Son Le who was great. He was knowledgeable about the car , customer focused and guided me through the process. I'll definitely buy again at Lexus of Watertown.Tony Viveiros is an Excellent Salesman!!
by Pamsmith00 on 08/29/2018I just want to take a minute to review my recent experience at Lexus of Watertown. This was a smooth process from start to finish thanks to Tony. Tony was genuine, professional and a gentleman. Tonys approach is quite relax without… pressure which is definitely different than another Lexus dealership I wouldnt list. After doing my homework I knew exactly what I needed for a vehicle and Tony asked the right questions, really listened to what I needed and assisted me in driving away the same day with my IS 300. Again thanks Tony for being so helpful and attentive.Great Experience
by rapo74 on 08/18/2018If youre considering buying a Lexus, I would highly recommend asking to have Bob Peixinho salesman at Lexus of Watertown.Recently purchase a new Lexus ES350 .Bobs expertise and knowledge of Lexus product exceeded my expectations .Very… pleased with experience .Thank you.Bought my "new" pre-owned ride...
by JayDee99 on 08/14/2018Recently bought a 1-year own pre-owned Honda from Bobby Peixinho (sp??) from Lexus of Watertown. I am in professional sales and it was an experience unIike one I have ever had before. There was no pushing whatsoever. Bob's sales manager… (Jessica) was also terrific and treated me like a real human being who was just "looking" to buy a newer car. I was looking at both new and pre-owned. Spoke with Bobby over several weeks and spent one very rainy day walking all showrooms. That one eventful day, I spotted the exact car that I would purchase just week later. They handled all of the paperwork and I wrote one check to cover the purchase, the tax, new plates, etcetera. I have recommended Bobby, Jessica and Lexus of Watertown to several friends. One of them purchased from Bobby just last week. Way to go Lexus of Watertown!!Great Experience
by Wil4567 on 08/11/2018Son Le was very helpful and patient. He made us feel comfortable with our kids specially the 4yo running around the showroom. Nice lounge area and relaxing atmosphere.Good cars, not so good sales
by DHK on 07/26/2018updated 08/08/2018This review is strictly for pre-owned sales. I saw an online price for a certified pre-owned 2012 IS250. The car has been in the lot for a couple months, so the price was actually good. However, the entire experience has been quite… irritating as our sales person, Cristofer Green, did not know how to treat a customer. He keeps saying "no" to every single request and has the guts to tell the customer does not know anything. He even LIED to us that the price was recently dropped two days ago, when I saw the price online a week ago. As we were going through the purchase process, we asked a couple of work to be done on the car, such as the horn as the car's low tone was seemingly going out. He later told my sister, who went to pick up the vehicle, that it checked out fine and that he thinks I know nothing about these cars. Lastly, he is quite disastrous in following up. He initially told us that the car would be ready by Monday with the registration, but on Monday told us that based on "his experiences" that it will not be done, and promised Wednesday. We changed our schedules, but all of the sudden he calls us at 5pm to let us know that the car is ready to be picked up. With several Lexus' in our family's fleet, we know what we expect from a Lexus dealership, and that experience alone is what keeps us coming back. We eventually bought the car for it's price and it's certification (hence the additional star), but I would have easily walked away just from the interaction with him. I normally do not leave reviews like this, hence this review to help other potential customers and to make Lexus of Watertown know about such unsatisfaction. Ask for a different sales associate, or just keep away from here. Remember, this is just for pre-owned sales.An extra mile of buying experience, from Son Le
by Gilmerr on 08/03/2018I met Son Le at Preowned Lexus Dealer in Watertown on 7/25/18 he explained how this dealer does things differently. He took his time talking to me about different options but the vehicle I was buying was for my 21-year-old daughter. He… also talked to me about documentation fee of $.585.00 I was focused on the price of the vehicle and less on the documentation fee which is very high compared to other dealers. I forgot to ask Son Le for the second set of smart car keys which I know can cost anywhere between $200-$1,000 depending on the vehicle type. He didnt automatically have it in hand but he took his time and dedication to get it to me. He called the next day to let me know that he had the extra key, Which, blew my mind for such a professional gesture. Im very grateful to Son Le for his dedication, taking an extra mile of buying experience, for helping me pick a Honda CR-V Ex 2016. Thank youPurchase of a 2018 Lexus RX350
by Lawrence on 07/31/2018I recently purchased a 2018 Lexus RX350 from Bob Peixinho at Lexus of Watertown, Watertown, MA. I was very satisfied with the sales experience and the follow up to questions that I had after the purchase. I found Bob and the Dealership to… be very responsive and thorough, and all the personnel were very courteous and friendly. This enhanced the enjoyment that my wife and I experienced with the new car.Good cars, and that's it
by Don on 07/28/2018I was initially going to write a review for the pre-owned purchase experience, but I'll include service as well. We saw an online ad for a certified pre-owned, and contacted to set the appointment right away. The price was pretty good as… the car sat on the lot for a couple of months. However, the entire experience has been irritating as our sales person, Cristofer Green, did not know how to treat a customer and rather berate us for thinking that we don't know anything (mind you, our family has been with Lexus from the very beginning). He keeps saying "no" to every single request. He even LIED to us that the price was recently dropped two days ago, when I saw the price online a week before. We still went through the purchase process, and after finalizing the deal, I asked for the key so that I can go over some stuff with my sister (the main driver). Cristofer insisted it is not necessary as he will do the delivery (but he never did). Not only that, he initially said that we could pick the car up on Monday afternoon (the car was purchased on Saturday), but Monday morning he said "based on his experiences" it will not be ready by the afternoon, so we agreed to take delivery on Wednesday. All of the sudden, he calls us to let us know that we could pick the vehicle up in an hour, after we went through the hassle of changing our schedules.When my sister went to pick the vehicle up, a few things that were needed to be fixed, such as the horn, were not fixed, and Cristofer told my sister that I don't know anything about these vehicles. He didn't even explain the feature of the vehicle to us when we first check it out, and just tossed the keys to her to drive off. Then we scheduled for service to take care of the things that were missed out during the sales process. Brian Lee has kept us waiting and waiting after he said he'll be back after talking to the technician. No update, nothing. Eventually he told us that he needs to get some warranty approval so that he'll call us first thing in the morning the next day (Saturday). We waited for his call an entire day, attempted to reach him multiple times. He finally answered, only to be in a rush and trying to hang us up. He told us that now we have to wait until Tuesday since he is not there on Monday. While these experiences may be just a few rotten apple in the barrel, it is very disappointing, especially from a brand that built itself around customer service and satisfaction. I don't know what new car sales department experience would be like, but I'd look elsewhere. What a total shame Lexus of Watertown.Tony V.
by Marianne on 07/28/2018Tony Viveiros was extremely courteous and thorough. He quickly understood what we were looking for and arranged a test drive, carefully explaining the features. We purchased the car and are very happy the experience.
About our dealership
Service at Lexus of Watertown and receive a complimentary MANICURE during your visit!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (7)
- English
- Russian
- Portuguese
- Nepali
Greg, thank you for choosing Lexus of Watertown and for sharing such a positive review of Kevin. We hope you enjoy your new 2025 Lexus UX 250h Premium, and we wish you safe travels ahead!
by Lexus of Watertown on 08/01/2025