Lexus of Watertown
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Customer Reviews of Lexus of Watertown
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The most fun we've ever had buying a car!
by GregD on 07/31/2025
We purchased our new UX Premium at Lexus of Watertown with help from Kevin Silva. Despite showing up without an appointment pretty close to closing time on a Saturday, Kevin was incredibly accommodating and made the whole process… straightforward, from the test drive to explaining trim levels to negotiating, finalizing the details the next day and setting us up in the car at delivery. I would not hesitate to recommend Lexus of Watertown and Kevin to family and friends. Thank you!
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The following reviews are more than two years old. They are not included in the overall rating.
693 reviews
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G. Walton Review
by GW on 08/10/2021Lexus of Watertown did a great job with my new Lexus. Tony Viveiros was a great help! Took the time to go over everything with me! Jessica and Alex (finance) were also great!!Lexus RX350
by Tracy on 08/06/2021Ussa was the best salesperson we could’ve encountered at Lexus Watertown. He was friendly and helped my parents and I with all the gadgets in the car. We greatly appreciate his hospitality.AMAZING SERVICE!!!
by Anita Shrestha on 08/06/2021Just want to give a shout out to Tony for helping me with the purchase of my BMW X3 from Lexus of Watertown. My brother recommended Tony and I am glad I worked with him. Tony helped me through the entire process making it as simple as… possible and was very knowledgeable. I would definitely recommend people to work with Tony if you are shopping for cars at Lexus of Watertown. Helpful, knowledgeable and puts your mind at ease.USSA of Lexus Watertown
by Kevin D on 08/03/2021Most importantly, Ujwal “USSA” Pradhananga of Watertown Lexus was extremely professional and patient as we tried different styles of the RX350 and reviewed the colors and options. His enthusiastic and well mannered personality made the… negotiations stress free. What struck us during the visit is his willingness to make sure we were comfortable by offering water/snacks. Where we traveled over an hour to the dealership, he even coordinated the registration process and sticker to save us an extra trip. We felt pleased that the professional service was not over after the sale. Secondly, Watertown Lexus is a showroom and waiting area with convenience features like no other. Really… a nail salon! Having such a large inventory made the trip worth it.Ussa's great!
by LH on 07/31/2021Really grateful for the seamless and simple process of purchasing my certified pre-owned car from Lexus of Watertown! Ussa is a fantastic sales rep who did a great job of communicating with me throughout the process and ensured that all of… the details were taken care of. Thank you!Lexus of Watertown - Best New Car Experience Ever!
by Rick R on 07/28/2021Tony Viveiros was the Sales Rep that I worked with. He was knowledgeable, friendly, and listened to what I was looking for - an NX300. Within minutes, I was test driving a car with my son. When we sat down to discuss price and financing,… Tony presented options and allowed me plenty of time to review and determine what was best for me. I told Tony that I had to go home and talk with my wife about the car and that I would get back to him later in the day. We were in and out of the showroom in less than one hour. Later in the day I confirmed that we wanted the car, same model, but different color. The next day I drove the car home. Tony took all the time I needed to show me how to operate all the tech in the car. He was great. I highly recommend Lexus of Watertown and Tony Viveiros. By far the best car buying experience I have ever had.Ussa at Lexus of Watertown was awesome to work with!
by Lexus of Watertown 5 stars on 07/28/2021Very professional, and willing to work with you. Followed up, and made sure you were happy and overall satisfied with the service. Great communication! Would definitely recommend using USAA he was a great salesman, and very kind.First Lexus!
by Jeff and Nicole on 07/21/2021Tony Viveiros and the crew @ Lexus of Watertown were great to work with. My wife and I drove down from Maine and were made to feel comfortable right from the get go. Thanks again for a great experience!Great Experience!
by Vic on 07/16/2021Great experience. Tony Viveiros was great and the sale took place very quick and was able to bring home my new Lexus 2 days after the purchase. If you’re in the market for a new Lexus, make sure you look up Tony first at Lexus of Watertown.… You’ll be glad you did.great experience
by Bill from Natick on 07/15/2021Largest inventory in Metro Boston...Ussa is the best
by JM on 07/07/2021I feel compelled to review my experience buying a new Lexus GX 460 today. Having bought many cars over the years, this was the best car shopping experience I've ever had. Ujwal Pradhanaga ("Ussa") is professional, thorough, patient, detail… oriented, and generally works very hard to ensure customer satisfaction. I would recommend the dealership and Ussa, personally (as well as sales manager Jessica Sudeall) for anyone considering a Lexus.Easy and Painless
by Lauren B on 07/07/2021Leon was so great to work with. He made me feel comfortable while looking at cars and helped me find the perfect car. The whole process was easy and painless and I will definitely be going back to Leon when I need another car in the future.Friendly helpful and informative
by Friendly helpful informative on 07/03/2021Lexus of Watertown is excellent for buying our new car! They were never bothered by my texts, always responded with helpful positive informative texts. They spent a lot of time with us on what the car had. They were very clear and… informative regarding finances. They also continue to be available if we need further help. Beautiful car, we recommend them!!Outstanding experience purchasing my Lexus
by Marie on 07/01/2021This is my 3rd Lexus and every time from Lexus of Watertown! Highly recommend Ussa, he is a gentleman! Absolutely knowledgeable, patient, and outstanding customer service!Great Guy With a Heart
by Maynard Goldman on 07/01/2021Ussa is a terrific guy who takes the time to listen and respond to your needs. I met him on a Saturday and returned on Monday to clinch the deal. A few days later he drove my new vehicle to NH where he took my trade in back. Great deal….I… had changed dealers last time but realized the new guys were not Watertown strong…three cheers for Ussa and Jessica….Many thanks….Maynard Goldman NHAwesome vehicle - outstanding service!!!
by Marsha Knight on 06/29/2021I looked online for the largest Lexus dealership near me. I went to Lexus of Watertown. I am so happy that I did. The service was outstanding. As a woman, I wanted a woman sales person as I don't think we get enough opportunities. Barbara… was an OUTSTANDING sales lady, very knowledgeable, excellent follow-up skills, and just a super nice person. In addition, Alex did a really great job in getting my financing. I received a great rate in addition to a rebate. I can't say enough about this team, including their manager, Jessica. On top of it all, the quality of this vehicle is amazing. I am a first time buyer of Lexus, I can't see me buying any other type of vehicle. Thank everyone!great buying experience
by JMN on 06/26/2021Miguel is the person to turn to when you want someone who understands what you are looking for and knows how to find it for you. He and Alex provided the ultimate in a comfortable buying experience. The dealership delivers on what they… promise. Luxury car. Premium service. Wanting the customer to be satisfied.Great experience at Lexus of Watertown!
by Donna Landry on 06/25/2021Hands down, the best car-buying experience we've ever had! This was our first Lexus, and we'll never go anywhere else but to Watertown! Ussa was so great to work with! I appreciate his patience in showing us how all the bells and whistles… work, and made the learning fun! Thank you, Ussa, for making us feel like part of your Lexus family!2021 Lexus IS 350 AWD Purchase
by Josh Sims on 06/20/2021I am very pleased with my new vehicle purchase experience. The dealership was nice and clean, the staff wore masks and everyone was friendly. My salesman Jorge Paiola was phenomenal and the F&I manager Alex as well. Thank you so much for… assisting me in purchasing my dream car, I highly recommend this dealership and Jorge the salesman, thank you so much!Lexus of Watertown-Ujwal Pradhananga
by Bahareh on 06/18/2021Great experience working with Lexus of Watertown to lease my Lexus. The staff was courteous and very helpful.Leon is the best !
by Jacqueline Cano on 06/15/2021I can not say enough great things about Lexus of Watertown Leon was great ! I stopped by on a Sunday afternoon only to ask “questions” since I had my two toddlers with us or so I thought. Leon made sure my kids were comfortable and happy… through the entire process.Leon was very informative and helped us pick our new family vehicle. We left super happy with our purchase, it was such an amazing experience. He went above and beyond making it so easy and painless. I will be recommending him to everyone I know !
About our dealership
Service at Lexus of Watertown and receive a complimentary MANICURE during your visit!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (7)
- English
- Russian
- Portuguese
- Nepali
Greg, thank you for choosing Lexus of Watertown and for sharing such a positive review of Kevin. We hope you enjoy your new 2025 Lexus UX 250h Premium, and we wish you safe travels ahead!
by Lexus of Watertown on 08/01/2025