Lexus of Watertown
Customer Reviews of Lexus of Watertown
Review type:
Twice the Cars, Twice the Satisfaction!
by Audra Waiters on 07/31/2025My husband and I both recently purchased vehicles from Kevin Silva at Lexus of Watertown, and the experience was exceptional from start to finish. Kevin was knowledgeable, patient, and genuinely attentive to what each of us needed in a car.… He made the entire process feel smooth, transparent, and low-pressure — which is rare and so appreciated. It’s clear Kevin cares about his customers and takes pride in matching people with the right vehicle. We never felt rushed or pushed, just well-informed and supported. If you're in the market for a Lexus, we highly recommend working with Kevin. We couldn't be happier with our cars or the service we received. Thank you, Kevin!The most fun we've ever had buying a car!
by GregD on 07/31/2025We purchased our new UX Premium at Lexus of Watertown with help from Kevin Silva. Despite showing up without an appointment pretty close to closing time on a Saturday, Kevin was incredibly accommodating and made the whole process… straightforward, from the test drive to explaining trim levels to negotiating, finalizing the details the next day and setting us up in the car at delivery. I would not hesitate to recommend Lexus of Watertown and Kevin to family and friends. Thank you!Greg, thank you for choosing Lexus of Watertown and for sharing such a positive review of Kevin. We hope you enjoy your new 2025 Lexus UX 250h Premium, and we wish you safe travels ahead!
Kevin Silva saves the day
by PJ on 07/25/2025lease was coming up at the end of the year and Kevin Silva of Lexus emailed me timely in mid July. He worked with me on options and couldn’t have been kinder. He saved me a trip in to the dealership and we selected a car virtually within… days. As he promised I would be in and out the day to trade in my lease and get the newer lease. I was there for less than an hour! Kevin has a knack to keep the pace up and execute while offer fun and genuine service. I did the deal because of Kevin Silva!PJ, your feedback made our day! We're so glad Kevin could assist you smoothly and quickly at Lexus of Watertown. Enjoy your new ride!
Pleasant buy experience
by Jeff on 07/19/2025I have a very pleasant experience to buy the ES 300h, Kevin Silva is very knowledgeable and he is able to quickly learn our needs and show us the options based on our interests. Kevin is honest and open with the sale price. In a short… time we are able to find the car we like and get the price we feel comfortable. Transaction is very smooth and Kevin spent time to show us the car and answer our questions when we come to pick up the car. Highly recommend.Jeff, it is fantastic to hear that Kevin went above and beyond to assist you with your purchase! Thank you for choosing Lexus of Watertown and for sharing your support on our page. We hope you are loving your new Lexus ES 300h!
Happy New Lexus Owner
by Sandra Ella on 07/15/2025Kevin Silva was a pleasure to work with from initial visit to securing the Lexus that was right for me It was a real pleasure working with him and I cannot say enough about his knowledge of the car we purchased.Sandra, thank you for trusting Lexus of Watertown with your business! We are thrilled that Kevin took such great care of you and got you into the perfect new car. Congratulations, and safe travels!
Lexus of Watertown - John Barstow
by A Liao on 07/12/2025John Barstow was great to work with and made getting the right Lexus at a fair price smooth and efficient. He and the Lexus of Watertown team were professional, knowledgeable, and a pleasure to work with!Thank you for sharing your positive review of John and the team! We appreciate your business and we hope to see you again at Lexus of Watertown.
Kevin Silva
by David Thomann on 07/12/2025Really amazing service here for my new Lexus GX. I worked with Kevin Silva and he was incredibly professional, thoughtful, honest, and understood the significance of the purchase for me. Highly recommend him…working in sales myself, I very… much appreciated his responsiveness on weekends, etc. 5 stars.David, we are excited to hear about your positive experience with Kevin and the team! Thank you for choosing Lexus of Watertown and for sharing your kind words. Safe travels in your new Lexus!
We found the perfect car!
by Patty Bridger on 07/08/2025We visited the Watertown Lexus Dealership when we decided it might be time to consider buying a new Lexus. We had not been to this dealership before and we are so glad we decided to check it out! On our first visit we were deciding between… a sedan and or an SUV. We had two good people that helped us with evaluating those choices. Once we reached that decision at home, we decided to go back and check out their slightly used car inventory. Our former person was out of town and Kevin Silva helped us, answered questions, secured an offer on our car for a trade in, etc. As it happened, the perfect used car was put in their inventory that day. One of only two that fit our needs. I can’t say enough about the quality of service provided by Kelvin and all the involved associates at Lexus Watertown! Patty BridgerPatty, it was our pleasure to assist you! Thank you for choosing Lexus of Watertown and for sharing your kind words about Kevin and the team. We are grateful to have you as a customer!
Kevin Silva was great!
by Victoria Haley on 07/01/2025I worked with Kevin Silva when leasing my third Lexus from Lexus of Watertown and it was by far the best, most seamless process yet!Victoria, we're delighted to hear that Kevin made your leasing experience at Lexus of Watertown so smooth and easygoing! Thank you for choosing us again, and enjoy your new ride!
Dream car
by Keila on 07/01/2025Kevin Silva was amazing! He made buying my Lexus a smooth experience and he was extremely down to earth!Keila, we're elated to hear that Kevin made your experience at Lexus of Watertown smooth and enjoyable. Thanks for choosing us!
Kevin Silva was the best to work with!
by Brian on 06/30/2025Lexus of Watertown has been a pleasure to work with every time I’ve done business with them. Kevin Silva strikes a great balance between professionalism and humor, which made the process even more seamless. I highly recommend Kevin because… his personality and everything he brings to the table makes it worth it.Brian, we're so happy to hear that Kevin made your experience at Lexus of Watertown enjoyable and seamless. Thank you for recommending him and sharing such positive feedback!
Lexus of Watertown -- great experience
by Neil M on 06/26/2025I just bought a car from Lexus of Watertown. John Barstow, the salesman, was terrific. He's endlessly patient, kind, fair, well-informed and not at all pushy. It is the best experience I have had over the years in buying a car, and I've… had many.Thank you for sharing your experience with Lexus of Watertown, Neil! It's great to hear you enjoyed working with John during this purchase, and we wish you many happy miles ahead.
Best Experience
by Darith on 06/25/2025I had a fantastic experience working with Kevin Silva. From start to finish, he was professional, knowledgeable, and genuinely helpful without being pushy. He answered all my questions, walked me through the different options, and ensured I… felt comfortable with my decision. What stood out most was his honesty and transparency during the entire process.Darith, we're happy to hear that Kevin provided you with such a positive experience at Lexus of Watertown. It's great to know his professionalism and transparency made your visit memorable. Thank you for sharing!
Best car shopping experience out of a couple dozen car purchases
by Ellen on 06/17/2025Kevin Silva is a very friendly and funny guy! He is extremely helpfully, provided exceptional customer care and answered all questions we have in detail and provided follow up options. He gives us a close friend feeling and comfortable… conversation! Highly recommended Kevin!Ellen, it's fantastic to hear that Kevin made your experience at Lexus of Watertown so enjoyable and informative. We appreciate the recommendation and are glad you felt comfortable throughout the process!
A Five-Star Thank you
by Barbara Feldman on 06/17/2025Kevin Silva at Lexus Watertown made my first purchase of a Lexus a smooth and seamless experience. He is personable, attentive, patient and knowledgeable. When he delivered my new car to my door he took all the necessary time to answer my… questions, explaining and demonstrating Lexus technology and vehicle operation. Recommending Kevin with a five-star thank you for his excellent customer service.Barbara, we're delighted to hear that Kevin made your first Lexus purchase a smooth experience at Lexus of Watertown. Thank you for recommending him and sharing such positive feedback! Enjoy the new ride!
Over and above!
by Fran on 06/06/2025Kevin Silva, Sales Associate and Catherine Rogers, Finance Director, are the ultimate professionals. They go over and beyond expectations in providing knowledge, training, customer service and assistance with solving any problems . They are… all about the customer. Cannot say enough.Fran, thank you for recognizing Kevin and Catherine's exceptional service at Lexus of Watertown! We're delighted to hear they exceeded your expectations. Enjoy your new ride!
Excellent experience, great customer service.
by Fran on 06/06/2025Purchasing a car can be a painful experience. Catherine Rogers Finance Director and Kevin Silva, Sales Associate were a pleasure to work with. They were knowledgeable, responsive and laser focused on providing excellent service. Both went… over and beyond what was expected. Kevin brought my new car to me and not only patiently spent forever teaching me the new technology for the car, but acted as my advisor on what might work best for me and what I didn’t need to focus on. He then encouraged me to call him repeatedly and come in any time for more assistance as needed. What a professional! Catherine also worked magic on the business end. I’m one happy customer.Fran, we're delighted to hear that Catherine and Kevin made your experience at Lexus of Watertown so positive! It's fantastic to know they went above and beyond to assist you. Enjoy your new car, and don't hesitate to reach out if you need anything else!
Honest from start to finish !
by GX 550 on 05/31/2025We loved how smoothly everything went from working with our sales Rep Kevin Silva and our finance guy they were not pushy took the time to answer anything we didn’t understand helped us every step of the way we highly recommend Lexus of… Watertown and definitely Kevin Silva out sales rep you won’t be disappointed!!Thank you for the glowing review! We're delighted to hear that Kevin and our finance team at Lexus of Watertown made your experience smooth and informative. We appreciate your recommendation, enjoy every mile in your new vehicle!
Can't believe they were honest all the way
by David on 05/17/2025Worked with Kevin from sales and Alex from finance and I am happy. They played no games and everything matched their words. Kevin is trustworthy and kind and I would work with him again if I ever need a car.David, we're delighted to hear that Kevin and Alex provided you with a straightforward experience at Lexus of Watertown. Thank you for your trust in our team, and we look forward to assisting you again in the future!
Superstar Sales Experience
by Lisa M on 04/25/2025We had outstanding customer service from Kevin Silva and Lexus of Watertown! Would highly recommend working with Kevin and the dealership for your next Lexus purchase. Kevin and the team went above and beyond our expectations and by doing… so they gained a repeat customer for sure!Lisa, we're delighted to hear that Kevin and the team at Lexus of Watertown exceeded your expectations! Thank you for recommending us; we look forward to serving you again in the future.
Great experience
by Alba on 04/09/2025We went to Lexus of Watertown this past weekend to test drive a car we were contemplating and left with a deal! We met with John Barstow and had a great experience. He was patient, incredibly knowledgeable and friendly (especially with our… 8 year-old son!). We had a no-pressure experience as he guided us through all the different models and features. We were impressed by how attentive he was, offering us options and ensuring we had all the necessary information to make a decision. The entire purchasing process was efficient, and we never felt rushed.Thank you for sharing your experience at Lexus of Watertown, Alba! We're delighted to hear that John provided such a patient and informative service, making the process enjoyable for your family. We hope you're enjoying your new car and appreciate having you as part of our community!
Service at Lexus of Watertown and receive a complimentary MANICURE during your visit!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Russian
- Portuguese
- Nepali
Audra, we're overjoyed to hear about your experience with Kevin at Lexus of Watertown! It makes our day to hear he made the process smooth and enjoyable for both you and your husband. Enjoy your new vehicles, and thank you for choosing us!
by Lexus of Watertown on 08/01/2025