Herb Chambers BMW of Sudbury
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Customer Reviews of Herb Chambers BMW of Sudbury
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Great sales team!
by DanR on 06/02/2025
The sales team I worked with were very friendly and genuinely cared about me getting what I wanted at the right price! I came in not expecting to buy a new X3 and left purchasing the vehicle.
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110 reviews
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Great Service Experience
by Chris C on 09/14/2021The process was easy and enjoyable -- from the time I drove into their super clean service bay to getting a loaner and picking up my car. They kept me in the loop throughout the process and even sent videos to explain service options.We're so happy the Herb Chambers BMW of Sudbury team provided such excellent care to you and your vehicle! Thank you for leaving us your fantastic five-star review! It means so much to hear we've earned your business! We look forward to seeing you at your next service visit!
Beautiful Z4 M40i - Great Experience
by Phil Doherty on 08/25/2021Just bought a Z4 M40i from BMW of Sudbury and I can honestly say that the experience was easy. I liked the young salesman I worked with, Jeffrey Duenas, and there wasn't a hint of pressure; even the business guy for the document signing… didn't try to pressure me into a bunch of upsells, he gave me his pitch and I politely said no to the things I didn't want but took advantage of the 5 years of maintenance and the wheel and tire protection. This is my first BMW, I typically drive Audis and my last car was a Volvo, however, after such a great experience buying from these guys, I would consider BMW again for my next car.Hi Phil! Wow, this is exactly what we love to hear! We're so happy that you enjoyed working with Jeffrey, and worked with you to get you exactly what you wanted! Enjoy your new BMW Z4 M40i!
Best Dealership
by Delroy Taylor on 08/02/2021I just purchased my 4th BMW from BMW of Sudbury and if all’s well for the future I will be purchasing more from them. For each of the 4 purchase I worked Wilson Dowridge, who is by far the best Sales Associate i’ve ever dealt. He’s very… professional, knowledgeable, courteous and down right good at his job. There are a lot of great people at this dealership but by far Wilson is the reason why I keep coming back.We're so honored that you've chosen to come work with the Herb Chambers BMW of Sudbury team four times! Thank you, Delroy! It means a lot to us that Wilson and the team made your experiences worthy of a return visit, and we look forward to providing many more five-star purchases in the future! We'll see you next time!
Great
by Stephen on 07/13/2021Dealing with Ray was easy , he was very professional and made a big purchase easy.We are so happy Ray could make your purchase so easy for you! Thank you for leaving this great five-star review for the Herb Chambers BMW of Sudbury team! Enjoy your new vehicle!
Jack O’Donovan & Rami Tayoun at BMW of Sudbury
by VK on 06/20/2021I recently purchased an X7 m50i from Jack O’Donovan at BMW of Sudbury. Jack was great throughout the process. He was patient with many questions and multiple test drives of different BMW vehicles over multiple different weekends. There was… no pressure and honest assessments of BMW cars and competitors. He was regularly communicating with me once the car was ordered. In addition, Rami within the financial services team was great. He walked me through various options for warranties and finance, again with no pressure to buy. Overall, a great experience - I recommend working with Jack at BMW of Sudbury if you are interested in a new BMW.Congrats on your X7 m50i! We're so happy to hear Jack could help you every step of the way during the buying process! We greatly appreciate your recommendation of him and the Herb Chambers BMW of Sudbury team and look forward to your continued business!
Great service
by Ray McCord on 06/10/2021They kept me informed every step of the way. A very peasant experience.Hi Ray, we appreciate your experience, and look forward to working with you during your next appointment!
First service at BMW Sudbury
by Damon on 06/10/2021First time having service done here. It was easy and fast to set up. They took care of the car and gave me a loaner for the time it was in service. They contacted me about additional services were needed. They even provided images and… video of the service which was appreciated. All in all a great experience!Hi Damon, we can't thank you enough for this 5-star review! We appreciate your business and look forward to working with you again! -BMW Sudbury team
Jack O’Donovan
by BrendaFreud on 05/22/2021Great dealership! Top notch salesperson by the name of Jack O’Donovan who went over and above protocol to make our buying experience great. A top dealership that we were made to feel like family. Can’t say enough good regarding our… experience with BMW of Sudbury! Thank you Jack O’Donovan and everyone involved in our buy.We always aim to go above and beyond for our customers at Herb Chambers BMW of Sudbury! We're thrilled to hear Jack showed his commitment to this and you could drive away in a quality vehicle! Safe travels!
JACK O'DONOVAN IS A GIFT
by Alex Michaels on 05/22/2021I’m writing today to let you know about my outstanding experiences with one of your salesmen, Jack O’Donovan. I decided to lease a new vehicle and was comparing the Mercedes, Audi, and BMW. On Sunday, March 11th, I met Mr. O’Donovan. He… was intelligent, friendly, and incredibly knowledgeable about the two BMW vehicles that I was contemplating. Mr. O’Donovan knew intricate details about the cars and was exceptionally patient with my plethora of questions. He went out of his way to assure me that I had the answers I needed to make an informed decision. Mr. O’Donovan was clearly concerned about my happiness with BMW and was never pushy. Ultimately, Mr. O’Donovan helped me build my ideal car, which I will pick up on Sunday. I was grateful that Mr. O’Donovan understood that I was a busy person with little free time. He helped coordinate the paperwork that I needed to sign and even came to my office to obtain my signature. Based on my experiences with Mr. O’Donovan, I would highly recommend your dealership to my friends and colleagues. Mr. O’Donovan is a gift to BMW of Sudbury!Thank you for taking the time to share this experience! We're glad to hear Jack pulled out all the stops during your visit! We are certainly lucky to have him on the Herb Chambers BMW of Sudbury team and will pass along this awesome review to him!
Jack O’Donovan
by Robert on 05/21/2021Jack was a true professional. He knew how to help me find the right car. I am a very busy person and did not have a lot of time to search and test drive cars. Jack listened to me, what I was looking for and the time frame I needed it. While… I was away in Florida Jack was able to send me three to four cars that matched my criteria. From there I was able to select the ones I wanted to test drive when I got back into town. I buy cars every three years and I can say with full confidence that Jack will be the salesperson I will be using on all my purchases going forward.Robert - we're so happy to hear that Jack made your experience with us a great one! Thank you for trusting Herb Chambers BMW of Sudbury with your vehicle purchase. We appreciate your business and look forward to seeing you again next time!
Best car buying experience!
by Val on 05/21/2021By far, this was my best experience buying a new car! I had the pleasure of working with Jack O., Mark H., and Tegan V. and I truly felt like a VIP. They made the entire process so easy and enjoyable, and I highly recommend BMW Sudbury… for your next car! I really appreciate the team and will absolutely be a returning customer.Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a pleasant experience with our team here at Herb Chambers BMW of Sudbury and we look forward to working with you again in the future. Until then, take care and enjoy your new vehicle!
BMW Sudbury
by Zack Murphy on 02/22/2021The team at BMW Sudbury helped get me a great deal on a 2020 330 and I couldn't be happier with the experience. John Dibitetto in sales and Karen Peterson in service helped me quickly and efficiently. Truly a luxury engagement and look… forward to building a relationship with the team over my next few cars. Certainly worth stopping by this dealership when making shopping.Ask for Charlie K
by Lee Phenner on 02/17/2021We wanted to explore a few BMW models, and Charlie Karkaetedes at Herb Chambers BMW of Sudbury was extremely helpful, setting us up with test drives and answering all of our questions. A few days later we drove away in our X2 and are… thoroughly enjoying it. Charlie and the team were so friendly and courteous, and they made the process easy and efficient. We’ve been Herb Chambers customers for more than 20 years. Our experience with Charlie K was another reason we keep coming back. Highly recommended!My BMW 430 Hardtop Convertible
by Ashley on 01/16/2021I worked with Charlie Karkaetedes at Herb Chambers BMW of Sudbury. I knew what I wanted, a 430i hardtop convertible. We couldn't find the car I wanted anywhere in the U.S, and had to have it built to order in Germany, and Charlie was great… in helping me pick the options I wanted,(which turned out to be pretty much all of them) knowledgeable, helpful, thorough. The care was being built over the holidays, which led to delays, but Charlie made sure I always knew where it was in the process. He even delivered it to my home, 20 miles away, and picked up the trade (a 12 year old hardtop convertible 328i, the best car I'd ever owned, until the new one!)Great experience at BMW Sudbury
by Paul G on 06/28/2020I had a great experience recently leasing a new 2020 M340i From BMW Sudbury. From the negotiation with Tegan and Jamie (thanks for staying after hours to close the deal!) to the delivery process with Alex the business manager to my Genius… appointment with Jack, a very positive experience overall. Tegan was awesome through the entire process and kept me up to date on what was going on the whole way. I have purchased and serviced several cars at BMW Sudbury and they continue to earn my business. Highly recommend!Excellent purchase experience
by Richard on 05/16/2020I recently purchased a certified 2017 BMW 230xi convertible at Herb Chambers BMW Sudbury. Despite the COVID 19 restrictions, the entire sales experience went smoothly. I made only 1 trip to the dealership and the car was just as… described. The entire purchase was completed within 2 hours. Everyone at the dealership was courteous, friendly and was using appropriate protective equipment. I am completely satisfied with the purchase experience and I love the car!Sudbury BMW saved me from Shrewsbury BMW
by AdamBMW on 02/18/2020Every once and while I feel the need to write a review for those that do either really well or really bad. In this case I am writing a review to thank Herb Chambers BMW of Sudbury for all it did to save me from another nearby dealer in… Shrewsbury that truly deserved a very bad review. So this is the story of both types of reviews. I decided back in April 2019 that I wanted to get myself a new BMW M850 convertible. Turns out to get that car customized the way I wanted, the dealer needed what’s known as an “Allocation” from BMW North America in order for me to order it from Germany. My current dealer in Shrewsbury told me they could get it and eventually after a couple of months of odd delaying they said they had one. I went in to configure and order the car. But something was off. I had no production number. No paper trail of worth. I later learned (months later) that they NEVER had an allocation! They had lied to me and lead me on in hopes of eventually getting one or maybe perhaps they sold my allocation to someone else willing to pay a premium on it. My previous cars lease was coming to an end and I needed to know how to proceed else I would need to extend my lease and swallow paying for a major service that would no longer be covered due to my maintenance plan ending at the end of the normal lease period. I also sold (as the Shrewsbury dealer told me too, my winter tires. So I was about to go into the winter season with only summer performance tires!). I got desperate and started trying to get Shrewsbury to move faster. They did not. They wavered and started making excuses. So I reached out to the next nearest dealer hoping they maybe could make things work. At first I was reticent to change dealers cause I had purchased no less than 8 cars from Shrewsbury in the past and lived right near it. But recently they had been purchased by a new owner and things had drastically been changing over there for the worse. So I made the move to try another dealership and see what would happen. I explained to them the situation and Pranav Gill the general manager of the Herb Chambers BMW of Sudbury location got back to me. He was amazing. He and his sales manager Marc Huamán and Daniel Johnson worked with me to not only make sure I got the car of my dreams! But also worked with me in a way Shrewsbury never had. It at least seemed and made me feel that they wanted my car to be as perfect as much as I did. We went through all options for the custom order and then when ready we placed it with a real allocation that they did obtain within days of my calling! The price was better, the service needed to purchase it was better, the experience from top to bottom was better. I eventually got my car right in time for the first snow with winter tires on it! I got my BMW M850 Convertible a day before Thanksgiving of 2019. The delivery was perfect. The car was all cleaned up and presented to me with all the glory a BMW dealership should offer but that I had not received from my former dealer. Herb Chambers BMW of Sudbury went above and beyond but always pointed out to me that this is just how they do business. I have since also started bringing my other BMW (a BMW X3M40i) out to Sudbury for service where Robert Cohoon and Al Jonuz have also done an amazing job for me. They are both fast, communicative and thorough. They always explain costs and options before doing any work. The facility compared to Shrewsbury is so much better! They even helped me out with that maintenance service I did need to get for my previous car (even though the issue was all the fault of that old dealership in Shrewsbury). So I write this review not because I have something good to say but because I have something really great to say. If you are a BMW person or considering one and live in the area of these two dealerships your choice in my humble opinion is to go to Sudbury! You will not be let down. I even sent a friend over there recently and he got a new X3 and thanked me cause the experience for him as well was impeccable – plus he loves his new SUV. Since I received my car I should note that many main players at BMW of Shrewsbury have left. Ones that really were the good people at Shrewsbury but whom became disheartened by the new management in charge. Brian Cho and Julianna Lee were notable ones that moved over. Brian in fact had left Shrewsbury right before I started to have issues with their management and sales team with the allocation. I am so happy to see Sudbury not only bring them on board but make for me what is now a family of the perfect people with a true no hassle, no stress approach to selling and servicing their automobiles. Try it like I did and you too wont switch back. Thank you Herb Chambers BMW of Sudbury! I look forward to many more years of great service and sales. Thank you BMW as well for making such wonderful cars that I find it hard to try other brands! Now all I have to do is wait for winter to end so I can actually put the top down on this baby!When I went shopping ....
by Sabahat on 01/25/2020Michael Knox is probably the best experience i have had at this dealership in the past 4 years!!!! Definitely taking customer service to the next level with personal attention to his clients and making sure his customers are not just… driving away with an amazing car but also a car buying experience that’s just as Amazing! Matt Phillips was the sales person and just as helpful in sealing the deal for us!! Definitely 5 stars for him also for turning what started as a very disappointing experience (with a team that no longer works at the dealership) into an experience that deserves every single one of the 5 stars!!! Thank you!!Best salesperson - Manny D’Ambrosio
by Manny on 12/07/2019I am writing to you regarding the great customer service (and beyond) we have received from Manny D’Ambrosio. I am sure we are not the only customers he has who believe that he goes above and beyond in making sure all questions/concerns are… answered without delay. My husband Jason and I worked with Manny throughout the process of purchasing my BMW 2 Series. He was available at all times to make sure I was making the right decision and was happy with the car we purchased. He is kind, patient and knowledgeable, very important traits in a car sales representative. He was also extremely helpful in assisting me in repairing a damaged rim/wheel. My brand new car’s wheel/rim sustained damage, we believe by a valet, and I immediately texted Manny and he took care of things...and he even drove me home while I waited for my car to be repaired. This is definitely going above and beyond. We will be happy to refer our family & friends to him without hesitation and hope that he receives due recognition for a job very well done. With best wishes, LucyGreat Service and Sales!!
by Puventhrie Naidoo on 11/16/2019Henry Ding, our partner and advisor at BMW Sudbury has been great at getting our first and subsequent cars. We appreciate his patience in exploring cars to establish the best fit and then to get us the price we are comfortable with.Wilson D did a fantastic job with the leasing process
by Nicky2222 on 06/06/2019This is the 3 rd car we have leased from Wilson at BMW of Sudbury. He was incredibly easy to work with, honest without any high pressure. He makes his customers wants and needs his top priority.
About our dealership
DanR, we're delighted to hear that our Herb Chambers BMW of Sudbury team provided you with such a positive experience! Enjoy your new X3 and thank you for choosing us!
by Herb Chambers BMW of Sudbury on 06/03/2025