Herb Chambers BMW of Sudbury
Customer Reviews of Herb Chambers BMW of Sudbury
Review type:
Great sales team!
Great Experience!
by Matt on 12/01/2023Bought a new car, which involved a trade in. From start to finish, all encountered were professional, courteous and easy to work with. Highly recommend Frank, Vince and Joseph (in finance).Matt, we're delighted to know that Frank, Vince and Joseph made your experience at Herb Chambers BMW of Sudbury a positive one. We appreciate the recommendation! Enjoy your new car!
Very Helpful
by VB on 11/27/2023When my car was having issues, Eddie Painter in service was very helpful in helping me schedule an appointment and was able to find a loaner vehicle at short notice a week before Thanksgiving. I was also very pleased that they were able to… fix my car in record time and had managed to fix the issue. A very happy customer.We're glad to know that Eddie and our team at Herb Chambers BMW of Sudbury were able to assist you efficiently, especially during a busy time. We appreciate your feedback and are here for any future service needs!
X3
by Jeff on 11/21/2023Great customer service, Alisha was professional, and explained everything in detail. They are dog friendly. Loved the service video, and are honest, told me I didn’t need my tire rotations even though I scheduled it. They put the MPH on my… dash instead of the mileage that I asked for. When it came time to pick up my car the communication was off. Service desk told me to wait at side door, when my car never arrived I took it in my own hands and found it parked in the front. Overall a great experience.Jeff, thanks for your feedback. We're glad to know Alisha provided great service and that you appreciated our honesty at Herb Chambers BMW of Sudbury. Apologies about the mix-up with car pick-up - we'll work on improving that aspect!
A unique purchasing experience
by Lonny Bedard on 11/20/2023I’ve been going to this Dealership for service and always experienced exceptional service to the account team. As a result I decided to upgrade to a new 2024 at this store. I met a sales person, Cassandra Bell. She worked diligently to get… me the vehicle I wanted and a price I could live with. The most important aspect of the buying process was need feeling pressured at any time. Everybody from reception, finance and sales were all friendly and knowledgeable. Thank you for a pleasant buying experienceLonny, it's great to know that you've consistently had exceptional experiences with us at Herb Chambers BMW of Sudbury. We're glad Cassandra and the rest of our team could assist in making your upgrade process smooth and pressure-free. Enjoy your new ride!
Got the car I wanted
by James G on 11/06/2023Second time going to BMW Sudbury and each time was able to drive off in the cars I wanted. X3 was ready for tested drive when I arrived. BMW pretty much sell themselves however Chelsie did a great job to get things rolling. She was easy… to talk too, wasn't pushy and was straight forward about everything after she talked with the managers. Worked with Joe D. on the finance side he was great. Showed me numbers better than what I excepted. At the end of the day that building is there to make Herb happy, at the end of my day I have to keep my wife happy, and she is.Hi James! It's great to know that you had a positive experience with Chelsie and Joe at Herb Chambers BMW of Sudbury! We're glad your wife is happy too - after all, a happy wife equals a happy life! Enjoy your ride in the BMW X3! Thanks for choosing us again.
Fast, professional excellent service experience
by Kristin on 10/30/2023Excellent, fast and professional service performed, cleaned car inside and out in addition to service scheduled - out in less time than quoted. Excellent experience.Kristin, we're delighted to know you had an excellent experience at Herb Chambers BMW of Sudbury. Our team always aims for efficient and professional service! Thanks for the feedback!
Herb Chambers BMW of Sudbury
by jason s on 10/14/2023Nick helped me a lot. very nice friendly.We're so happy Nick provided five-star care during your visit, Jason! Thank you for being a Herb Chambers BMW of Sudbury customer!
Alisha Matie from herb Chambers
by Parham Pouladdej on 10/02/2023Alisha Marie is really one of the best service advisors I have ever come across at Her Chambers. Very effective, and efficient.Hi Parham! We're so glad to know that Alisha provided you with such effective and efficient service at Herb Chambers BMW of Sudbury. Thanks for your kind words! Safe travels!
Beware
by Elizabeth on 10/01/2023This week I brought my car in for service- it needed a new caliper on the right front wheel. I explicitly asked if the part was in stock and my service representative Yordanys said "Yes, and the job should only take about 5hrs and will be… ready for pickup by close today." I was also told that with the parts, labor, and diagnostic fee, I should come in ballpark at $1000.00 max. I was also offered the complimentary car wash. Great. Fast forward a couple hours and I get an update from Yordanys, I was told that they did not have the part, and wouldn't have one until Monday (this was Friday). Additionally, apparently my car needed both front calipers replaced, front rotors, front pads, wear sensor and back rotors, back pads, and back wear sensor. The bill was now $3400.00. Huh. How about that. At this point I elected to take the car back and get the caliper replaced elsewhere. When I contacted Yordanys to let him know, he said that was fine, asked when I would be there, and said he would have the paperwork and car ready for me. When I arrived, the car was not ready, and the paperwork was not done. While waiting, I took a phone call, and my boyfriend who was with me, waited for the car. After 25 minutes, Yordanys came out with the paperwork and the diagnostic bill, making a snide comment to my boyfriend, "Good luck"....pausing...."that car is unsafe", not even bothering to apologize for the wait. So I paid the fee and left. As I was driving home, I realized the car had not even been washed. I paid $200.00 to have smoke blown up my butt. Do not go to BMW of Sudbury.Elizabeth, I'm really sorry to read about your recent experience. It's clear that we fell short in meeting your expectations and for this, I apologize. We strive to provide accurate information and excellent customer service at all times so it's disappointing when we don't meet those standards. Please reach out directly as soon as you can so we can address these issues properly - Thank you, Sean King - General Manager - sking@herbchambers.com
Longer wait than expected
by SB Williams on 09/29/2023I dropped my car off on a Saturday at 2 pm. They asked me if I wanted to wait for it or leave it. I chose to leave it. They were doing a general diagnostic test on my car. I assumed it would be done by the end of the day on Saturday,… but I did not hear anything at all. Just a general text to contact my service manager. I tried to text late Saturday and learned the manager was gone for the day. I called on Sunday with no response, then on Monday to find out when my car would be done. I was shifted from person to person over the course of 4 days. I finally got my car back on Thursday! When I went to pick it up there was no service person just a salesperson and I was just handed my paperwork to go on my way. In the future I will make it clear that I would like to know how long this will be taking.We're sorry to read about your recent experience with us. It's important that our customers are kept informed and feel valued throughout their entire service process, so it's disappointing to learn we fell short in this regard. I'd like the opportunity to discuss this further and see how we can make things right for you moving forward. Please reach out at your earliest convenience. Thank you, Sean King - General Manager - sking@herbchambers.com
Fastest & Most Streamlined New Car Sales Process
by Everton Raymond on 09/13/2023I have been leasing cars for the last 20+ years, and I was very impressed with the process at Herb Chambers BMW of Sudbury from the outset. We live very busy, fast paced lives, and gone are the days when one has 6+ hours to waste in a… dealership 'haggling' for a vehicle . It takes away from the joy of the occasion. At BMW of Sudbury, from the vehicle selection and price negotiations/discounts provided by Rachael (all online), to the follow-through and constant updates from Darwin, to the final contracts signing and close-out with Brian from the Finance Office - everything was handled in a professional and expeditious manner. And, Thanks to Michael (GSM) for running a well oiled operation. Much Appreciated!!!!!We're so glad to know that you had a seamless leasing experience with us at Herb Chambers BMW of Sudbury. It's great to hear that our team, from Rachael & Darwin to Brian in Finance, provided the efficient service we aim for! Thanks for your kind words and please don't hesitate to reach out if we can assist you again in the future!
Well, that was easy...
by Dave on 08/22/2023Our sales rep Tammy was easy to work with and didn’t pressure us in any way. The rest of the crew there were also accommodating and made it a pleasant buying experience. Will definitely start here for our next BMW.Hey Dave, it's great to know that Tammy and our team at Herb Chambers BMW of Sudbury made your car-buying experience a pleasant one. Thank you for choosing us! We look forward to seeing you when it's time for your next BMW! Have a great ride!
It is just.
by RRB on 06/09/2023Maura was very professional dealing with me and my car.Maura and the team appreciate your kind five-star review! Thank you for being a loyal Herb Chambers BMW of Sudbury customer!
Dishonest!
by Vic in MA on 04/30/2023I wish there was a way to give less than 1-star!! I have lived in MA for 10+ years and have bought 6 new cars over those years – every time I wanted to buy a new car my friends would say, NEVER buy from Herb Chambers! After 10 yrs., I… thought they cannot be that bad than other car dealers in town. How could I be so WRONG! I bought a $140K “New” car from BMW Sudbury – which actually turned out to be a “demo” car which the dealer insisted, in writing, from the beginning that it was a new car and NOT a demo. They claimed the GM only test drove it a for a few of days (put 200 miles). It had all the features I wanted and they convinced me it was not a “demo” so I did the deal. The day I am picking up the car I find out, by accident, that it actually is a “demo” car – demand to speak to the GSM, Mr. Walsh, and he says that his team made a mistake by telling me that is was a “new” car and that I own it now and if I wanted to “sell” it back to them I could. So, lesson learned…Buyer Beware. NEVER buy from Herb Chambers car dealers!!Vic, it's disheartening to read that you felt misled about the car you purchased from us. I apologize for any confusion or frustration this may have caused you. We take these concerns seriously and would like to discuss your experience further. Please don't hesitate to reach out directly so we can address your concerns and see how we can make things right. Thank you, Sean King - General Manager - sking@herbchambers.com
Jeremy D took care of me!
by STJ on 04/26/2023I brought my 2015 328i in for service - it had an intermittent transmission/engine problem that another dealer tried to resolve by replacing the fuel tank (under a recall). That reduced the problem for a bit, but after a few months it came… back worse than before. Herb Chambers BMW of Sudbury traced the fault to an interaction with the fuel pump, and replaced it under warranty at no cost to me. Kudos to Service Advisor Jeremy D and the technical team for figuring it out and keeping me informed. The dealer gave me a sweet loaner car up front, so the inconvenience to me was minimal.We're glad to hear that Jeremy and our team solved your issue with your 2015 BMW 328i and provided a loaner car. Thank you for choosing Herb Chambers BMW of Sudbury for your service needs! We'll see you next time!
They bait you with their online trade in value.
by Alex on 04/09/2023I purchased my 2018 BMW 750i Xdrive from Herb Chambers Boston dealership. I wasn’t very happy with Boston dealer’s service and I started going to Sudbury dealership. I wanted change my vehicle and decided to purchase a used 2020 540i xdrive… from this location. From their website I did request a trade in value for my vehicle. My car is in excellent condition, but their website gave me the Fair market value for $49K for my vehicle. I also got a quote from Herb Chambers’ Boston location, I got $52K for my vehicle. I clearly talked to the person who called me that I don’t want to get a low ball offer when I go to their dealership. She said I can bring my car and there won’t be a much difference. I was prepared, printed both estimates from both Herb Chambers dealers’ website. When I wet there they said they will pay $34K for my car. $15K less than the estimate they gave me. I waited there more than half an hour and the sales manager came with an excuse that my car is 750XI and the estimate was for Alpina B7 model. I told him that how that could be possible, I entered the VIN number and this car was originally registered with Herb Chamber’s dealership. He couldn’t give an answer. He said he’ll need to spend more than $10K for my car to sell at their dealership. It was the biggest lie. Because I always serviced my vehicle at Herb Chambers dealers and even the recent service video clearly says that my vehicle is in great shape and I don’t need to do anything until the next service which is 5 months later. I drove from Newton to Sudbury for nothing. Clearly they bait you with the online trade in value and they give a lowball value when you go there and try to trick you. The sales manager even told me that he can give me that $49K trade in value if I buy brand new 7 series which is more than $120K because they make a lot of money on those vehicles. I was in shock. I sent a complaint email to Herb Chambers’ headquarters and they didn’t even care and didn’t even reply me back. We have 3 cars in our household right now and purchased our last 8 cars in 9 years from Herb Chambers but we will never ever again do business with Herb Chambers anymore.Thank you for sharing your experience, Alex. I'm sorry to hear we didn't leave you with a better impression and will make sure this situation gets looked into with our team. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Sean King - General Manager - sking@herbchambers.com
Excellent Service
by TMC on 10/24/2022I did not purchase this BMW from Herb Chambers and they still treated me like i was their best customer. Their service team performed my repairs within 24 hours without having an appointment. They were very helpful and professionalWe're happy that the Herb Chambers BMW of Sudbury team could help make your service visit so easy! We hope that you continue to enjoy servicing here! Thank you for leaving your wonderful review for us!
Great customer service all around
by Chris on 10/17/2022Manny went above and beyond to help me find the right car for me. And when it got to the financing portion, Mackenzie was very helpful answering all of my questions about the service package addons and the different options for the length… of the financing term.Thank you for the great review, Chris! We're so glad you enjoyed working with Manny & Mackenzie and we hope to see you again next time here at Herb Chambers BMW of Sudbury!
Excellent service
by Irina on 09/17/2022Very professional while very friendlyThank you for the great review, Irina! We hope to see you again next time here at Herb Chambers BMW of Sudbury!
Great Service
by Bill on 09/07/2022Ian was a pleasure to work withThank you for sharing your experience working with Ian! We look forward to seeing you next time!
Great service
by RBF on 08/27/2022The service intake is efficient and the follow through great. Repairs were done in a timely fashion and my car drives beautifully, once again.Thank you for trusting the Herb Chambers BMW of Sudbury team with your vehicle! We appreciate the positive feedback and hope we can be of service again in the future!
DanR, we're delighted to hear that our Herb Chambers BMW of Sudbury team provided you with such a positive experience! Enjoy your new X3 and thank you for choosing us!
by Herb Chambers BMW of Sudbury on 06/03/2025