Land Rover Sudbury
Customer Reviews of Land Rover Sudbury
Review type:
Great Sales Experience
by Dennis on 12/05/2024I bought a new Range Rover from Matt at Land Rover Sudbury and it was a great experience. Matt is very professional and knowledgeable and he kept me informed every step of the way.Great experience in New Range Rover Sport
by Darren DeMartino on 07/16/2023Love my new Range Rover Sport. Couldn’t have had a better experience than LR Sudbury. Matt and Luiz were tremendous and made the entire process so easy, including delivery to our home! Highly recommend them to anyone looking for a painless… experience.Darren, we're so glad to hear that you had a fantastic experience at Jaguar Sudbury! Thank you for choosing us and recommending Matt and Luiz. Enjoy your new Range Rover Sport, and if there's anything else we can do for you in the future, please don't hesitate to reach out. Drive safely!
Fantastic Experience
by Marianne DePamphilis on 03/29/2023Our lease at Land Rover of Sudbury had come to an end. The experience had been so wonderful that we bought a new Discovery from them. Thank you to Lawrence and Manny for making this purchase so easy. We would highly recommend this team!Thank you for your loyal business, Marianne! Lawrence, Manny & the rest of the crew hope you enjoy your new Discovery and look forward to seeing you again next time here at Jaguar Land Rover Sudbury!
Worst dealership Ive ever bought from
by David on 12/07/2022Absolutely worst car buying experience I've had. Purchased the car, everything went fine. Absolute complete incompetence from the moment I signed the paperwork moving forward. Have waited over 7 weeks for the registration to be completed.… Be warned, I suggest you take your business anywhere else.Thank you for reaching out, David. I’m sorry to hear that your experience with our team has been less than satisfactory and would like the opportunity to discuss the situation with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Luiz Augusto Angelo – General Manager - langelo@herbchambers.com
Great experience
by Dom on 11/28/2021Amr in sales was great to work with. He was very professional and courteous at all times. I would highly recommend this dealership and asking for Amr when shopping for a L.R.Thank you for taking the time to review your experience with the Land Rover Sudbury! We hope we have the opportunity to work with you again in the future!
Excellent buying experience start to finish.
by Don S on 04/06/2021I had an excellent experience purchasing my Range Rover Sport from this dealership. Absolutely professional staff, very accommodating, and beautiful facility. Would gladly purchase another vehicle from Herb Chambers Land Rover of Sudbury.Very Pleasant Experience
by CB_South_Shore on 09/21/2017Drove an hour to visit this dealership vs. the local Land Rover dealership as service level reviews were so strong. I was not disappointed. It started with a nice exchange with Justine (client care) and was followed by a easy sales… experience with Vito. I never felt pressured and felt he was looking out for me. I absolutely hate shopping for a car but I have to admit this was pretty darn easy and not the least bit painful.Thank you so much for sharing this with us! We're so glad that you had such an enjoyable visit. We appreciate your comments about Justine and Vito and your five star rating. Thank you again and we look forward to seeing you in the future. Best, Andy Ham, General Manager
Great Experience
by hogo2000 on 02/09/2016Not the first purchase at Land Rover Sudbury and won't be the last. Vito was terrific. He was responsive but not overly solicitous. He is informed and honest and just a real good guy. Got a new Evoque and a new friend out of the… process...not too bad.... : )Thank you! It is a pleasure to read about your buying experience with Vito. It's so nice to know that he was able to provide you with such a pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Ben M., General Manager
Outstanding Sales Experience
by karelex on 06/09/2015We walked into HerbChambers Land Rover on Saturday, June 6th and drove home with a beautiful previously owned Sport HSE today - Monday, June 8th! As walk-in clients salesman Vito Fulcinity introduced himself to my husband, my daughter and… me and seamlessly facilitated the test drive, trade in, paperwork, and delivery. He definitely made the difference between a sale and no sale at our first impression experience at HerbChambers Land Rover Sudbury on Saturday. If we were greeted (or not greeted) any differently we would have just window shopped and gone home.Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Vito, he's certainly a wonderful addition to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Ben M., General Manager
Great experience
by cmd1406 on 11/22/2012updated 06/03/2025I recently leased 2 cars from Land Rover of Sudbury (2012 RR Sport and then flipped back for a 2012 RR) and have nothing but positive things to say about this dealership, both in terms of how I was treated generally as a customer and how… straightforward they were in terms of negotiating the terms of each deal. In particular, my sales consultant, Rusty J., was a pleasure to deal with. He was professional, responsive, able to quickly work my flip into the RR, and knows these cars inside and out. I am generally appalled at the lack of knowledge some car sales professionals have (particularly in terms of the nav/entertainment systems) but Rusty was able to answer all of my questions and show me how to solve the handful of items I could not figure out. I would definitely recommend the dealership and Rusty.Thank you for taking the time to post a review. We are fortunate to have Rusty on our team. He is very knowledgeable about the vehicles as well as customer service. He always works to exceed the expectations of the guest he is working with. We hope to serve you again in the future. Sincerely, Ben Muenzberg General Manager - Herb Chambers Land Rover Jaguar of Sudbury
BEST CAR BUYING EXPERIENCE....EVER
by rkeshup on 03/03/2014updated 06/03/2025I am writing this review after concluding my purchase of a Range Rover Evoque at Herb Chambers in Sudbury. Let me first start with some context. We have bought a number of luxury vehicles including BMWs, Range Rovers and Porsches across a… number of dealers in the US and internationally. In addition to this context, I recently moved to the US and while my credit score is excellent, I have limited history which could have been a problem financing a vehicle in the US until I walked into Land Rover of Sudbury! We were moving from NYC to Boston and therefore needed to buy a car. We initially went to a Land Rover in Manhattan who were only interested in taking my deposit. They were not knowledgeable about the car, and when they did get my financing, got it for me at 11% with a requirement of 50% down! They also took over a week to refund my deposit but that is another story for another day. I decided to try and get the Range Rover Evoque in Boston, given it was probably easier to register. I looked up Land Rover in Sudbury and gave them a call Anthony C. picked up. I told him I was about to make the trip from NYC to Boston, but that I needed to finance the car and had limited credit history. He was upfront about the risks but assured me he would do his best to get a good deal. I landed at the dealership on a Saturday at 11am Anthony and Bobby greeted me, and introduced me to Rusty who would take me through the sales process. Rusty immediately asked me if I wanted to go for a test drive, and we were off for a 6 mile drive around Sudbury. He was quiet, and not pushy letting the car sell itself. He was on point with any questions I had. He then asked me what trim I was interested in, when I said Prestige; he drove 10 minutes away to the back lot to pull out a brand new Prestige (still in its white shipping wrapping). He took off the wrapping but I didnt like the color. He then asked patiently if I wanted to see anything else. The Evoque on the showroom floor caught my attention and I asked if it was for sale it was, and we immediately got down to numbers. Rusty provided me with payment plan options and after a bit of back and forth we starting calling the banks. That is where Anthony and his magic came in! He spent a little over an hour calling the banks, keeping all my limitations in mind, and only came out of his office when he had a positive result and positive it was. He was able to get me a rate of ~2% with a structure very much under a monthly payment I was comfortable with. I agreed, we processed the papers and in a matter of 4 hours I was out the door with the deal done. I asked if I could pick up the car the following week, and knowing it was our 5th year anniversary and a gift for my wife, they dressed up the Evoque with a red bow for collection! Over the week I inundated both Rusty and Anthony with a number of questions and every time they were super quick to respond. This experience has been BY FAR THE BEST car purchasing experience I have ever experienced. I will only buy Range Rovers while we live in Boston (unless Anthony moves to another brand) because dealing with this dealership was exceptional. Given my limited credit history they were able to put us in a car of our choice with no car sales BS, the industry is known for and plagued with. In fact, I am so ecstatic with my experience that I encourage anyone who is thinking about dealing with Land Rover of Sudbury to reach out if they have any specific questions about the Range Rover Evoque or the dealership It is for these reasons and so much more I have them rated exceptionally high.Your kind words and fantastic recommendation are greatly appreciated! I'm so pleased to know we were able to provide you with a professional and enjoyable experience. I will be sure to share your kind words with Anthony, Bobby and Rusty as I know they will appreciate it. Thank you for your business and we look forward to serving your automotive needs for many more years to come. Sincerely, Ben Muenzberg General Manager Land Rover Sudbury
Could not ask for a better sales experience!
by laurele on 12/28/2012updated 06/03/2025I traded in my LR3 for a Rover Sport and couldn't have asked for a better experience! I purchased my LR3 from Land Rover Sudbury and have been happy with the service and people there, so I wanted to stay loyal to a company and dealership… that has been amazing over the years. Matt P. in the sales department made the experience so easy!!!! Not only was I treated fairly but I felt like I was being treated like a friend. Matt kept me updated on the car and time frame, had it ready when promised. There were no hidden costs, no pressure, and I truly felt he went above and beyond what a salesman would normally do. I have always been a loyal happy customer to Land Rover Sudbury for my service, now I can say that Matt has a customer for life with any future suvs I will purchase. The entire staff at Sudbury should be proud, from the receptionist, to the service, to the finace, and sales the dealership is amazing!We are thrilled you had such a great experience with us here at Herb Chambers Land Rover Jaguar of Sudbury. Our entire team, from sales to finance to service is always here to offer our valued guests the best possible experience. I will make sure to pass on your kind sentiments to Matt. Thank you for writing this great review and we look forward to serving you in the future. Happy New Year! Sincerely, Ben Muenzberg General Manager Herb Chambers Land Rover Jaguar of Sudbury
THE place for Land Rover
by maxw523 on 11/05/2012updated 06/03/2025Dealing with car purchases is always nerve racking whether or not you're purchasing a high end vehicle or not. Thankfully, I chose to go to Sudbury Land Rover where I was completely taken aback by the incredibly high standards of… professionalism, the good humor, and thoughtfulness of the dealership. Their philosophy was essentially, "how can we help you". Ben M. and his sales team put me completely at ease. Rusty J. was superb in following up ; completely without pressure or hassle. They made the decision to purchase hassle free and easy making clear that my satisfaction was key in the entire process. Of course while that treatment helps, it is the after purchase care that was the true test of their professionalism and they were extraordinary! All aspects of care, question, detail and minor issues were dealt with promptly, painlessly and without hesitation. On the contrary, they were apologetic for any inconvenience and following up afterwards to ensure my satisfaction. These are not the type of people that relinquish responsibility at the time of sale but continue to fret and work hard afterwards. It is very clear that they are committed to going "above and beyond" for any and all clients. I have absolutely no hesitation in recommending Ben, Rusty, the service team of Pat, Dave, Pete and Tom. They are the best ambassadors of commitment to client service I have encountered.Thank you for taking the time to post this outstanding review. It is great to know you are as pleased with us today as you were on "day one". Fortunately, we have a great group of folks working together to ensure every guest we meet feels the way you do. Rusty, Pat, Dave, Pete and Tom are all perfect examples of this. Each of them loves providing exceptional service to their customers. They wouldn't have it any other way. We will look forward to serving you again soon. Sincerely, Ben Muenzberg General Manager - Herb Chambers Land Rover Jaguar Sudbury
Rusty makes it easy and enjoyable
by PegProp on 03/12/2013updated 06/03/2025The sales process with Rusty was enjoyable from start to finish. From the sales floor to delivery and even after we trusted his knowledge of the rover and we left feeling like we got a competitive price for our new car. He helped show us… all the features so we were ready to use them day one instead of having a long self taught learning curve. He also took the time to help install the roof rack, assisted with additional accessory and registration issues. Thank you Rusty!Thank you for taking the time to share your experience at Herb Chambers Land Rover of Sudbury. We strive to provide all of our guests with a superior customer experience and I'm so happy to know we were able to provide you with exactly that. I will be sure to share your encouraging words with Rusty. Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Ben Muenzberg General Manager Herb Chambers Land Rover of Sudbury
Great Land Rover purchase experience
by TPM13 on 12/18/2012updated 06/03/2025Had an awesome experience at Land Rover Sudbury. Rusty J. was a fantastic salesperson to work with. Ben (store GM) and Anthony (Finance manager) were great as well. A pleasurable and easy car buying experience. Highly recommended, would… definitely buy from again.Thank you so much for taking the time to share your experiences at our Herb Chambers Land Rover Jaguar of Sudbury location. We read our reviews closely and use them for both employee recognition and to ensure that our guests experience exceptional service. I will be sure to share your feedback with everyone in the dealership. We look forward to serving you again in the future. Sincerely, Ben Muenzberg General Manager Herb Chambers Land Rover Jaguar of Sudbury
Rusty is the best!
by nocali77 on 11/05/2012updated 06/03/2025Rusty J. is the guy to work with there. Talk about customer service - he goes out of his way to do anything to make the process easy for you. He did such a phenomenal job with our LR4 we bought this summer that we just got a Sport from him… too instead of sticking with BMWs for our second car. His knowledge, service and reliability are second to none. And he doesn't disappear right after the sale. He's been quick to help with anything afterwards too. We were reluctant to go to Sudbury from Wellesley but they pick up and drop off a loaner for service. Cant say enough! Ask for Rusty
Land Rover Range Rover Sport
Land Rover Range Rover Velar
Land Rover Defender
Dennis, we're delighted to hear that Matt provided you with a great experience at Jaguar Sudbury. Thank you for choosing us and enjoy your new Land Rover Range Rover!
by Jaguar Sudbury on 12/06/2024