Land Rover Sudbury
Customer Reviews of Land Rover Sudbury
Review type:
Great Sales Experience
Service without Peer
by maxw523 on 11/19/2013updated 06/03/2025People really discover the quality of a dealership and the avowed promises made at the time of sale when they come face to face with the service department. Unlike any previous dealership I have encountered, the service team at Sudbury Land… Rover could not have been more professional and helpful. Rather than hide behind any fine print, exclusions, or service counter, Dave, Keith, Pete, Tom and Pat bent over backwards to ensure that every detail was dealt with to "my satisfaction". Everything was dealt with good cheer and thoughtfulness. They have proven themselves to be amazing ambassadors for the dealership. Even upon my return they didn't run screaming from the building, don disguises, or were overcome with looks of sheer terror. They deal with every problem no matter how small, persistent or demanding. I cannot recommend them highly enough. They are wonderful people to deal with and I trust them completely.Thank you, Max, for your kind words regarding your experience with Dave, Keith, Pete, Tom and Pat here at Herb Chambers Land Rover Sudbury. Our team goes to great lengths to provide a quality experience and atmosphere for our guest. We truly value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Kind Regards, Ben Muenzberg General Manager Herb Chambers Land Rover Sudbury
Could not ask for a better sales experience!
by laurele on 12/28/2012updated 06/03/2025I traded in my LR3 for a Rover Sport and couldn't have asked for a better experience! I purchased my LR3 from Land Rover Sudbury and have been happy with the service and people there, so I wanted to stay loyal to a company and dealership… that has been amazing over the years. Matt P. in the sales department made the experience so easy!!!! Not only was I treated fairly but I felt like I was being treated like a friend. Matt kept me updated on the car and time frame, had it ready when promised. There were no hidden costs, no pressure, and I truly felt he went above and beyond what a salesman would normally do. I have always been a loyal happy customer to Land Rover Sudbury for my service, now I can say that Matt has a customer for life with any future suvs I will purchase. The entire staff at Sudbury should be proud, from the receptionist, to the service, to the finace, and sales the dealership is amazing!We are thrilled you had such a great experience with us here at Herb Chambers Land Rover Jaguar of Sudbury. Our entire team, from sales to finance to service is always here to offer our valued guests the best possible experience. I will make sure to pass on your kind sentiments to Matt. Thank you for writing this great review and we look forward to serving you in the future. Happy New Year! Sincerely, Ben Muenzberg General Manager Herb Chambers Land Rover Jaguar of Sudbury
THE place for Land Rover
by maxw523 on 11/05/2012updated 06/03/2025Dealing with car purchases is always nerve racking whether or not you're purchasing a high end vehicle or not. Thankfully, I chose to go to Sudbury Land Rover where I was completely taken aback by the incredibly high standards of… professionalism, the good humor, and thoughtfulness of the dealership. Their philosophy was essentially, "how can we help you". Ben M. and his sales team put me completely at ease. Rusty J. was superb in following up ; completely without pressure or hassle. They made the decision to purchase hassle free and easy making clear that my satisfaction was key in the entire process. Of course while that treatment helps, it is the after purchase care that was the true test of their professionalism and they were extraordinary! All aspects of care, question, detail and minor issues were dealt with promptly, painlessly and without hesitation. On the contrary, they were apologetic for any inconvenience and following up afterwards to ensure my satisfaction. These are not the type of people that relinquish responsibility at the time of sale but continue to fret and work hard afterwards. It is very clear that they are committed to going "above and beyond" for any and all clients. I have absolutely no hesitation in recommending Ben, Rusty, the service team of Pat, Dave, Pete and Tom. They are the best ambassadors of commitment to client service I have encountered.Thank you for taking the time to post this outstanding review. It is great to know you are as pleased with us today as you were on "day one". Fortunately, we have a great group of folks working together to ensure every guest we meet feels the way you do. Rusty, Pat, Dave, Pete and Tom are all perfect examples of this. Each of them loves providing exceptional service to their customers. They wouldn't have it any other way. We will look forward to serving you again soon. Sincerely, Ben Muenzberg General Manager - Herb Chambers Land Rover Jaguar Sudbury
Best LR Service Department in the Area
by klomp on 03/14/2014updated 06/03/2025Best LR service shop in the area. And Pat H. is the single best service adviser with whom I've ever worked. Full stop. Excellent, timely, and consistent communications. No surprises. Proactive effort to ensure my (car's) concerns are fully… addressed. Easy scheduling. Proper LR loaner vehicles. Everything you expect from a LR service experience. And they fix it right the first time (unlike the folks just north of Boston). Strongly recommend them over other options.Thank you so much for sharing your superb opinion about our service! We look forward to your next visit! Kind Regards, Ben Muenzberg General Manager Herb Chambers Land Rover Jaguar of Sudbury
Rusty makes it easy and enjoyable
by PegProp on 03/12/2013updated 06/03/2025The sales process with Rusty was enjoyable from start to finish. From the sales floor to delivery and even after we trusted his knowledge of the rover and we left feeling like we got a competitive price for our new car. He helped show us… all the features so we were ready to use them day one instead of having a long self taught learning curve. He also took the time to help install the roof rack, assisted with additional accessory and registration issues. Thank you Rusty!Thank you for taking the time to share your experience at Herb Chambers Land Rover of Sudbury. We strive to provide all of our guests with a superior customer experience and I'm so happy to know we were able to provide you with exactly that. I will be sure to share your encouraging words with Rusty. Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Ben Muenzberg General Manager Herb Chambers Land Rover of Sudbury
Great Land Rover purchase experience
by TPM13 on 12/18/2012updated 06/03/2025Had an awesome experience at Land Rover Sudbury. Rusty J. was a fantastic salesperson to work with. Ben (store GM) and Anthony (Finance manager) were great as well. A pleasurable and easy car buying experience. Highly recommended, would… definitely buy from again.Thank you so much for taking the time to share your experiences at our Herb Chambers Land Rover Jaguar of Sudbury location. We read our reviews closely and use them for both employee recognition and to ensure that our guests experience exceptional service. I will be sure to share your feedback with everyone in the dealership. We look forward to serving you again in the future. Sincerely, Ben Muenzberg General Manager Herb Chambers Land Rover Jaguar of Sudbury
PETER'S HONEST
by davio on 12/27/2012updated 06/03/2025After using this dealership for many years and going through the ownership change, the company has come through nicely. I always feel safe that i won't be steered down a path to do work that was not needed. Peter has come through with… follow up phone calls as to the status of when my car will be ready. Peter will go that extra mile to have the car delivered if my work schedule is to hectic and i just can't make it to the dealership to pick it or drop it off ! Excellent service experience. Thank you DFDavio, We are so appreciative of your continued support of Herb Chambers Land Rover Jaguar of Sudbury over the years! We are thrilled to hear your positive reviews of our service department and your experience with Peter. Our goal is to achieve excellence in all aspects of our dealership and we are pleased to know that you've noticed our service department's hard work. We look forward to serving you again in the future. Sincerely, Ben Muenzberg General Manager Herb Chambers Land Rover Jaguar of Sudbury
Rusty is the best!
by nocali77 on 11/05/2012updated 06/03/2025Rusty J. is the guy to work with there. Talk about customer service - he goes out of his way to do anything to make the process easy for you. He did such a phenomenal job with our LR4 we bought this summer that we just got a Sport from him… too instead of sticking with BMWs for our second car. His knowledge, service and reliability are second to none. And he doesn't disappear right after the sale. He's been quick to help with anything afterwards too. We were reluctant to go to Sudbury from Wellesley but they pick up and drop off a loaner for service. Cant say enough! Ask for Rusty
Land Rover Range Rover Sport
Land Rover Range Rover Velar
Land Rover Defender
Dennis, we're delighted to hear that Matt provided you with a great experience at Jaguar Sudbury. Thank you for choosing us and enjoy your new Land Rover Range Rover!
by Jaguar Sudbury on 12/06/2024