Customer Reviews of Herb Chambers Honda of Seekonk
Review type:
10/10 Service!
10/10 Service!
by Kayla on 07/02/2025I had the pleasure of working with Samuel during my recent vehicle purchase, and I cannot speak highly enough of the level of professionalism and service he provided. From our initial conversation to the final paperwork, Samuel demonstrated… a deep understanding of the process and a genuine commitment to ensuring a positive experience.If you are seeking a knowledgeable, respectful, and results-driven salesperson who puts the customer first, I highly recommend Samuel. His professionalism and dedication truly set him apart.Hi Kayla! This feedback made our day! We are thrilled to hear that Samuel was so helpful and attentive throughout the purchase process. Thank you from all of us at Herb Chambers Honda of Seekonk!
Tim Islip is the best
by Steve P on 06/28/2025The best service in the industry. Tim always takes care of me and gets me out as fast as possible. He is a true professional and an asset to the organization.Steve, we're delighted to hear that Tim provided you with exceptional service at Herb Chambers Honda of Seekonk. Thank you for recognizing his professionalism and dedication!
A new car
by Mike deriso on 06/19/2025updated 06/26/2025Easy as pieMike, we're happy to hear your visit at Herb Chambers Honda of Seekonk was a seamless one! Thanks for your business and please don't hesitate to reach out if we can be of service again in the future!
Happy
by Mary on 06/24/2025Professional, salesman Sardis listened, great deal.Mary, we appreciate your shoutout to Sardis at Herb Chambers Honda of Seekonk! Safe travels!
Recall work in fuel tank
by Frank on 06/22/2025I was met by Tim when I came in and he explained the process. He told me how long it would take and he changed the dead batteries in my remote for me. He answered all my questions throughly and was very easy to deal with. In fact he was… very pleasant, friendly and professional. Tim was easy to like. He made my experience light. Thank you Tim. I arrived early and he told me there was no one in front of me so my car would be the first in and it there would be no delays or back ups. It was finished just when he said it would and it was.Frank, we're delighted to hear that Tim provided a pleasant and efficient experience for you at Herb Chambers Honda of Seekonk. Thank you for sharing your positive feedback!
Oil change
by Holly on 06/17/2025Try to deal with same person Malaine always find her responsive and helpful. Been going to herb chambers for more than decade. Wait times can be frustrating but! From greeter to service to leaving it is generally as good as service can beHolly, thank you for your loyalty and kind words about Malaine and the team at Herb Chambers Honda of Seekonk. We appreciate your patience with wait times and are glad to hear that overall you've had positive experiences with us!
Service
by Jennifer on 06/08/2025This was the best experience with service in the 6 years I’ve owned my Honda-it only took just under an hour for the oil change and brake inspection. Every other time I’ve come in for the same service it’s been a 2 hour wait. Keep up the… good work!Jennifer, we're delighted to hear that your recent service experience at Herb Chambers Honda of Seekonk was efficient and satisfying. Thank you for sharing your feedback, and we'll strive to keep up the good work!
Recall service
by Diane M on 05/22/2025Everyone was helpful, and friendly.Diane, We're so happy our team could help! Thank you for the awesome review! – Herb Chambers Honda of Seekonk
Fuel pumped!
by John Doe on 05/21/2025updated 05/27/2025The customer service rep was first rate - kind, personable, professional and courteous. The repair was done quickly and the waiting area was clean and comfortable.John, we're delighted to hear that you had a positive experience with our team at Herb Chambers Honda of Seekonk. Thank you for highlighting the excellent service and comfortable waiting area!
I cannot say enough good things about their service department!!!
by Christine Matrone on 05/23/2025The service department is amazing. The service is outstanding. The communication is outstanding they go above and beyond for their customers. This is my third Honda pilot and I will definitely be buying another one from them and having it… serviced there they are 100% customer driven and that is unheard of today.Christine, we're delighted to hear that our service department at Herb Chambers Honda of Seekonk has consistently exceeded your expectations. Thank you for your continued trust and support! We look forward to serving you again in the future.
Great service and very helpful!
by L Joseph on 05/19/2025I drove over an hr to get there and they made the experience well worth it. They made purchasing my vehicle easy and even little things like being offered water goes along way. Armando was very detailed in his explanation of the vehicle and… options that they provide. All in all very glad I chose them!We're delighted to hear that your journey was worthwhile and that Armando provided a detailed experience at Herb Chambers Honda of Seekonk. It's great to know the little touches made a difference too. Enjoy your new vehicle!
Good
by Andrew on 05/15/2025Always professional and never have any problems with the work doneAndrew - Your feedback is much appreciated! Thank you for supporting Herb Chambers Honda of Seekonk.
Great service
by Chris P on 05/04/2025Fast service, no issues, goodChris, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Honda of Seekonk Team
Not the HC quality I usually get
by J on 05/03/2025Within the past couple of years, I’ve started driving over an hour each way to this dealership for service on two different cars, with three other Honda dealerships in between, because of the quality of service (fair and equal treatment, no… pressure tactics) I get from Kelvin, the service agent I’ve worked with previously. I thought Kelvin’s customer service was a Herb Chambers trademark, but I guess that’s just not so. A different agent, Scott, helped me this last time and I might as well have gone to one of the closer dealerships that I purposely avoid. Scott made me feel pressured to have multiple repairs done based on his (purposely?) incomplete repair history review and unwillingness to accept my telling him that I thought I’d had that work done by a local mechanic. Scott was very pushy and made me feel that he was trying to take advantage of my potential lack of auto/mechanical knowledge as a woman with his somewhat argumentative, very pushy tactics. What about the customer who doesn’t know that Scott is only looking at the HC Seekonk repair records, not other dealerships’ records? Or that he can’t see independent mechanics’ records? Scott’s money hungry attitude showed further when I asked about honoring a competitors coupon and he said they didn’t accept them (with no attempt to ask). They had matched my coupon in the past, but I didn’t want to push the issue, I just wanted to leave at that point. It wasn’t until after he saw me pay, and quietly ask Kelvin for his card that Scott ran out to my car telling me suddenly they could accept the coupon - he checked with the manager. He sure wasn’t acting like he checked with the manager while I was inside as he continued the conversation he’d been having with a coworker after I asked about the coupon - no ‘let me check on that for you’ or anything of the sort. Honestly, Scott made this experience feel like a high-pressure, low regard for women, money grab. It was as if he saw money signs in his eyes when I walked through the door. I will try again with this dealership, but with Kelvin as my service agent. * Note: do the math on the totals they’re giving you for the services they are suggesting. The total costs of the services Scott recommended did not add up and were confusing. There were multiple totals and when you did the math they weren’t right, so I’m definitely glad that I chose one service and was charged accurately for that. In regard to the additional questions asked in this review such as would you recommend this dealership to friends and family, options are only yes or no. I would choose maybe, but since it wasn’t available (and I hope my experience with Scott was an anomaly) I marked yes.Thank you for sharing your detailed feedback. It's great to hear that Kelvin has consistently provided excellent service, but I'm disappointed to hear that your recent experience didn't meet the same expectations. Your insights are valuable as we work on improving our customer service standards across the board. If you'd like to discuss this further or have any additional concerns, please feel free to contact me directly. Thanks again, Scott Birtles - General Manager - scott@herbchambers.com
Dog Friendly
by Sandy on 04/16/2025What else can I say about a place where my service advisor Tim is beyond knowledgable and friendly and so are others including dealership manager Scott! Oh, yes, they are dog friendly! Totally trust Herb Chambers Honda of Seekonk.Sandy, it's fantastic to hear that Tim and Scott provided such a knowledgeable and friendly experience at Herb Chambers Honda of Seekonk. We're also glad you appreciate our dog-friendly atmosphere! Thanks for your trust in us!
Cliff Stern 5 Stars!
by Brian D on 04/11/2025Cliff was great! He has a great personality that makes you feel at ease during the whole process. Kept me up to date on the status of my car (needed to be shipped from another dealer). Very knowledgeable of the products Honda sells.Brian, we're delighted to hear that Cliff made your experience at Herb Chambers Honda of Seekonk a positive one. It's wonderful knowing he kept you informed and comfortable throughout the process. Enjoy your new car!
Outstanding Service & Process with Sam
by Kristen F on 04/02/2025updated 04/09/2025Sam Aljallad was the best car salesman I’ve encountered, and I’ve been looking for a new car for over a year. I was hesitant to lease, but when I walked into Herb Chambers Honda Seekonk and was immediately greeted by Sam, he walked me… through the entire process and gave me every detail I needed to make this successful. When we test drove the vehicle, I loved it and had lots of questions, but Sam ensured that this would be the best decision, and it was. Sam took the time, energy, and effort to treat me like family. I’m so glad I did business with Sam, and would recommend anyone to go to him. Thank you Sam for welcoming me to the Honda family with wise advice, expertise, and compassion!Kristen, we're delighted to hear that Sam provided such a welcoming and informative experience at Herb Chambers Honda of Seekonk. It's wonderful knowing he made you feel like family throughout the leasing process. Enjoy your new car!
Great Experience!
by Todd Davidson on 04/05/2025No pressure sales approach, very knowledgeable and honest, and truly cares about our customer experience from the initial meeting to the time when we drove away in our new SUV! Extremely refreshing experience especially after less than… satisfying experiences at nearby dealerships! I highly recommend Saul and this dealership!Todd, we're delighted to hear that Saul and the team at Herb Chambers Honda of Seekonk provided you with such a refreshing experience. Thank you for recommending us, and enjoy your new SUV!
Superior Service
by Eddie Crespo on 04/02/2025I have been a loyal customer for decades. I’ve purchased multiple vehicles from Herb Chambers, and still service all of them there. Kelvin A. and all the dedicated employees of Herbchambers are honest, hard working, punctual, knowledgeable,… and always go above and beyond the call of duty. Nothing says appreciation like more compensation!Eddie, thank you for your loyalty and the kind words about Kelvin and the team at Herb Chambers Honda of Seekonk! We're delighted to know you've had such positive experiences with us over the years. We look forward to continuing to serve you in the future!
Excelent service
by JB on 03/25/2025updated 04/01/2025Fast and excelent servicesThank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Honda of Seekonk Team
Happy with my experience
by Bob on 03/29/2025I purchased my Pilot 16 months ago. Part of buying this vehicle included oil changes/routine service for two years. I’ve been twice already and have been very happy with the work and professionalism. Recently, I worked with Leny as my… service advisor. He was friendly, professional, and helped me with a minor issue I was experiencing with the hatchback on the Pilot. Hopefully it’s resolved, but he said to get a hold of him immediately if the issue happens again and gave me his business card to make it easy for me. I had a very good experience and was happy with the results.Bob, we're delighted to hear that Leny and the team at Herb Chambers Honda of Seekonk have been taking great care of you and your Pilot! We appreciate your feedback and are always here if you need further assistance. Safe driving ahead!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Hi Kayla! This feedback made our day! We are thrilled to hear that Samuel was so helpful and attentive throughout the purchase process. Thank you from all of us at Herb Chambers Honda of Seekonk!
by Herb Chambers Honda of Seekonk on 07/07/2025