Customer Reviews of Colonial Ford
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They treat you like crap
by Quake on 04/28/2025The people at this Colonial Ford used us. I am a handicapped senior citizen who ordered and gave a deposit on a 2025 Ford Maverick and waited 5 months and never got a call from the dealership. I finally called after I saw my vehicle being… advertised on their website. Three weeks later I got a call at 6 PM and was told the vehicle was in. the next day my wife and I went to test drive the Maverick, and it had not even been washed yet. We came back to the dealership and our original deal had changed. We said we would sleep on it. Then bang the pressure started, we were told if we did not buy the truck right then they were going to sell it as they already had people waiting for this truck. We told them we gave them a deposit 5 months ago and we were told that did not matter. We walked out and called the next day to see if we could come in to buy the truck we ordered. They told us they sold it but if I wanted to order another they could do that. We were treated like crap at Colonial Ford. We bought a new Hyundai Santa Cruze limited the next day. I will tell everyone I know about Colonial Ford! Do not trust this dealer!Thank your response.However Fords promotion was supplemented by a reduction of $2500 in the trade allowance I was given. By the way you missed the point after5 months waiting, I was told I had to move forward with the deal right then or you were going to sell the vehicle I ordered and had put a deposit on 5 months before.By the way the salesman said that came from the general manager.
The following reviews are more than two years old. They are not included in the overall rating.
29 reviews
LOVE MY FORD TRUCK
by WBdrilling on 02/26/2019I have been buying my trucks from Colonial Ford for years. Domenic Dimascio the truck manager always gives me the best price and does not waste hours and hours of my time. I usually buy my trucks right over the phone.Purchased Pre-owned truck
by Tom on 08/02/2018I recently just purchased a pre- owned 2017 Toyota Tacoma pickup truck from Colonial Ford of Plymouth and I can’t say enough nice things about my experience there. From the time I reached out online, to when I walked in the door, Dwight was… friendly, professional, and went out of his way to make me feel comfortable and welcomed. My sales guy was Joe. He was not at all what you would picture as your “typical car salesman.” His laid back demeanor, yet very professional and courteous, made the process very smooth. We did have to do the usual dance of negotiations, but in the end we came to a deal that I was comfortable and happy with. At no time did I feel pressured or deceived. Joe and Dell worked diligently with me to ensure my needs were met reaching a deal. Once the deal was made, Greg in financing helped breeze me right through and I drove the truck home that night! Overall, my experience with everyone at Coloinal Ford was great and I would highly recommend them to anyone.Incredible service
by Cs123f150 on 07/19/2018I was in desperate need of a new Ford F1 50 and colonial Ford had one that fit the bill perfectly Michael ONeil and the finance staff found the perfect vehicle for me I would recommend to anybodyGreat team
by Fordpeople3 on 06/29/2018We stopped in to colonial Ford to purchase a vehicle we found online and met up with Michael Oneil he and the rest of the colonial staff were very professional very courteous and got us out of there in a timely manner with our new vehicleYet another truly satisfied repeart customer of Colonial Ford!
by JaredCohen on 03/23/2018I just picked up my new 2018 Ford Fusion Energi from Colonial Ford in Plymouth, and I couldn't be happier! Jake Eldredge and the entire team over at Colonial Ford always exceed the customer's expectations. Jakes knowledge of the Ford… vehicle line and his understanding of the needs of the customer is truly impeccable. His professionalism, courtesy, and his eagerness to bend over backwards for his customers is unmatched in the industry. I must also say that I am quite impressed with design, quality, and features of the Ford Fusion Energi. I especially love the recharging capability. I have only owned the car for a couple weeks, and I have already noticed a major boost in fuel economy from being able to drive a certain distance in full EV mode. Jake was, yet again, spot on in setting me up with this vehicle! Even though this vehicle was an upgrade over my previous vehicle, Jake managed to work some magic and kept my payments the same. This is the second vehicle I have personally bought from Jake and at least the seventh my family has purchased from him overall. I always send my friends to Colonial Ford and tell them specifically to ask for Jake as their salesperson. You will not be disappointed with your experience at Colonial Ford.Thank you for taking the time to write a nice review about Jake and Colonial Ford. We strive to keep you happy with all your Automotive needs. I am sure Jake will be happy to help any friends and family you send his way. Enjoy your Fusion Energi
Service worth the price
by matthew105 on 02/20/2018Purchased a brand new 2018 vehicle at Colonial Ford. From the moment I walked in the door I received prompt and professional assistance. I immediately felt like my salesman, Jake Eldredge, had my best interest first. Once we found a vehicle… that really fit the bill Jake, Dell Roderick and Greg Russell really worked to get the financial numbers I wanted. New cars are expensive but their customer service makes it worth the price. The car is loaded with every option, my monthly payments was within $20 dollars of my initial target price, and Jake, John, Dell and Greg each gave us their undivided attention throughout the process.Awesome Service!!
by Siersobx on 11/17/2017Our salesman was John Collas. He was such a pleasure to work with!! He made the whole process easy, and was very knowledgeable. I would definitely recommend him!Thank you so much for the kind works. It is our pleasure you to work with you here at Colonial Ford. John Collas thanks you very much also.
Best Buying Experience!
by CarolRob17 on 10/06/2017We have purchased our 5 Ford vehicles here at this dealership since 2003 and will not go anywhere else. We recommend Colonial to all our friends. Their Service Department is excellent. Just purchased our 5th vehicle last Saturday - a 2017… F250 Super Duty in Race Red.We are very proud to help you with all your automotive needs and we will always be here for you promising you great service and professionalism. Thank you for your continued patronage.
Best Professional Vehicle Service Around! Treats us like Family...
by SarahKrause on 09/25/2017Life is filled with stress, but it is a wonderful thing to bring your car in for service at Colonial Ford. Thank you! Anthony makes you feel like you are part of the family. He takes care of you and takes the time to explain what is going… on with your vehicle. Plus, he went above and beyond to save me several hundred dollars! Now that's what I call "Top Notch Service". I will not go anywhere else. I will continue to be a customer for life... 20 years and counting...Thank you Sarah for the amazing words. We appreciate you taking the time to write such a beautiful account of your experience working with us here at Colonial Ford of Plymouth.
Quick and Easy process
by Klynds0424 on 06/30/2017Bill, Mike and Shane made my car leasing process so easy with no pressure. My husband and I came in. They listened to what we wanted, found us the perfect Explorer to lease and we picked it up when we needed to. I have never enjoyed… purchasing cars but this experience changed my perspective and we will be back!My 10th truck from Dominic at Colonial Ford
by Bobby_C on 06/20/2017Over the past 15+ years I have bought at least 10 trucks from Dominic DiMascio I have bought trucks on his lot, new trucks ,used trucks, and special order trucks. He has always made things as simple as possible. I have never even thought… about going anywhere else. Dominic and Colonial Ford is absolutely the best dealership I have ever worked with and his prices are second to none Bobby C Owner Bobby C's Property Maintenance LLC Syracuse NYGot the truck that i need to tow with
by jimmad39 on 01/26/2017i purchased a 2011 suburban from Bill O'Neil - hes a delight to work with...I got the truck home and noticed some issues that it had...the sales manager Dell offered to fix all the issues i have no questions asked...if all goes well i… definitely recommend these guys. Bill is a great guy, doesnt push you into buying anything and is open minded. hopefully my repairs go well...i'll update this after they are done.Unbelievable! First Experience
by CCPines on 01/05/2017This was my first experience with Colonial Ford. I learned of them through searching the net for a particular vehicle I was looking for, and they happened to have the truck for me. I was very apprehensive at first, not knowing anyone at the… dealer, or the area. I live about 1 hour away. I phoned the dealership to confirm that the vehicle I was interested in was still there, and I spoke with Dwight, who informed me that it in fact was still available. I said I'd like to come on in and check it out, and he said, "Great. It'll be up front and ready for you when you get here." He then introduced me to Domenic the Truck Manager and I can't say enough about Domenic. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accommodating service. It sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, I'm a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. Domenic went above and beyond when I had questions about the vehicle... Unbelievable! Gave me complete peace of mind, which we all know, is close to priceless.Best Buy Experience
by jdchatrepair on 12/04/2016Just had Best Car Buying Experience ever at Colonial Ford. Shopped Internet to compare prices, availability of model we wanted, and emailed our interest through Web site. Received a reply literally within minutes from Dwight one of their… Internet Managers with quote with all the incentives and all the desired features and then some. Quote was very good, but got another from a competitor that was just slightly less. Had made an appointment with Dwight to see the vehicle and test drive, so before we kept the appointment I called to ask if he could match the lower quote. With only the slightest pause he said OK. We kept our appointment and was introduced to George who was friendly and pressure free. We drove home with a fully equipped shiny new F-350 and the amazingly was we were done and on the road in about 3 hrs. total.Thank you so much for the kind words.
Shady and dishonest
by marvelrules1 on 04/19/2008Hello, To start the story I was going to buy a 2002 conversion van from Coloniel ford. Went down looked and went home. This was after talking to a salesman named Geoff. Never got a call on the lowest price or any call in fact. Call sales… manager Shane, because Geoff was off and never called, Shane he said he would sell it for 9250 good price. Drove all the way back down next day to find out even after talking to them that another salesman sorta sold it to a lady? [violative content deleted] ok it gets better. Geoff is now back and tells me he will call me next day if it falls thru. Geoff calls ya I get in truck drive again all the way down there, I secured my own loan, had trade in cleaned out, picked up son to come and see it and pick it up. waiting 2 hours dealing with insurance and my loan specialist all set ready to go. Shane comes over and tells me sorry first lady is coming in to pick up the FREAKIN van that I'm buying. Honest to god if I was a holy man I would've beat them down DO NOT BUY FROM COLONIAL FORD. OH ya they sold it to her for 500 more wowGreat service.
by phil111 on 07/27/2011updated 08/03/2025Had a transmission repair performed. Service Department and techs were very knowledgeable. I was very happy with the overall Dealership experience!Finally Service with Integrity
by sofboston43 on 07/27/2011updated 08/03/2025I found the entire service department very helpful and informative. They repaired my 2010 Taurus before the time that was estimated and even washed the vehicle. Thanks Colonial Ford, will be seeing you soon!!Great Experience
by wm22 on 07/28/2011updated 08/03/2025I was impressed by the professionalism and the quality of the repair to my vehicle. Would definately recommend this dealer as a place to service your vehicle.My new truck
by CapeCodTruck on 06/18/2013updated 08/03/2025I looked all over Cape Cod for a Ford Ranger in my price range. There were none. I contacted Colonial Ford, just over the bridge off the Cape, and they found exactly the truck I wanted. They had the exact truck and gave me a price which… they stuck to. I love my new truck.New2013FordFusion
by carshopper105 on 06/24/2013updated 08/03/2025I planned my Ford Fusion purchase for a month. I sent emails to 8 Ford dealers, with exactly the car I wanted. I had built the exact car with all my features on the Ford website. The first dealer to get back to me was Colonial Ford. I ended… up with three quotes from three dealers, and Colonial was $165.00 lower than the rest, AND they had the car in stock. They performed as thay promised, and I got a loan there also. My salesman was John, and he made the whole deal almost fun. Try here if you are going to buy a car.
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About our dealership
Welcome to Colonial Ford of Plymouth
MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
Take advantage of our advanced search to compare multiple vehicles at once and filter your selection with enhanced vehicle data that provides you with package information and installed options right in your search results. You can see right away which new Ford or used car is right for you, so you get behind the wheel of the perfect new set of wheels faster.
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Kevin & Karen - Yes it did change for the better with the Ford From America For America the Price dropped $2,061 in YOUR FAVOR , The vehicle shows in transit on the website awaiting arrival -there were major delays across all industries nationwide on various products and goods - as you were made aware the Tariff situation along with the Ford Maverick being manufactured at the Hermosillo Assembly plant in Sonora, Mexico. This plant, also known as Planta Aerosio, is located about 150 miles south of the US-Arizona border. Colonial Ford Plymouth takes pride in transparent pricing and a reputation for exceptional service - Please Call me at 774-773-3536 I would like the opportunity to discuss further - Ron Almeida General Manager
by Kevin Karen on 05/06/2025