Haddad Subaru
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Customer Reviews of Haddad Subaru
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5 STAR sales team!
by Kenny C on 05/07/2025The entire sales team at Haddad Suburu is incredible! For starters, the immediate attention that I received when inquiring about the vehicle was beyond what I have ever experienced from any other dealership, and I have dealt with them all.… Because I was traveling a significant distance to come in to make the purchase, Evan came in on his day off and made certain that everything went smoothly, and to do all things possible so that I could drive away with the vehicle. Karissa in the finance department was equally impressive and super efficient. Everyone was courteous, attentive and professional beyond compare. The entire dealership runs like a well oiled machine! I can not recommend Haddad Suburu more highly! 5 stars without a doubt!Poor Communication- Misleading
by Unhappy Customer on 04/30/2025Much improved Service Team over the years, especially Brandon... However, Sales is/was A Horror Story in the end... I have always purchased Subarus (7) out of town over the last 30 years because Haddad Sales has horrible local… reputation... The Service Department as much improved, so I thought I would give them a fresh try this year... Here is the reality of my experience: While sitting in the waiting room for service on my old Subaru, in January, 2025 a salesman offered me an excellent price for a lease "today" on a new 2025 Legacy. I could not make the purchase on that day... When I called back a week later, the Sales manager, Justin, told the price never existed, (though the salesman said it did) and the price was now double. Take it or leave it. Of course Lease prices change month-to-month, but to say the Salesperson never offered me the price, (though the Salesperson acknowledged the earlier price) was a big red flag. And insulting to both of us.. Four months later, with Tariffs looking gloomy, I went to the dealership and leased a 2025 Outback. I paid a deposit and was given a copy of Window Sticker and VIN number. I misplaced the printed sticker copy, but kept a printed copy of the VIN number. At that time, we called for my 10 day buyout on my Trade, which I wrote down on the paper with printed VIN. A few days before the pick up of the car, I was told the VIN number I had been given (and gave to my insurance) no longer existed and was changed to a new VIN and new Outback.. When I called about that, The sales person, said, "Don't worry- It is the Same Car" A week after picking up the car, I noticed the new VIN was very different and I called the Sales Manager Justin for clarification. He then told me he had "No Idea" how I got a printed original VIN number, and he would not honor or explain how that happened. The reality is one of his staff gave it to me. He refused to acknowledge the error and insinuated-- I made it up, somehow had it printed, or God knows what... I forged it, but absolutely refused to acknowledge it was a mistake on Haddad's part. Truth was, I was given the wrong VIN number to begin with and was told falsely it was the same car as the new VIN. All I wanted was accountiblity. I mentioned this incident to several of my client's who went on to say Justin's failure to acknowledge his error- is a well known problem with Haddad. They will rarely admit a mistake. To top it off- On the scheduled pickup, another sales person Scott, (mine went home early) was showing me how to use the electronics and did NOT know several aspects of the car and had to get help after 20 minutes and having told me wrongly to reset all settings, 2x... In fact, he told me the incorrect information several times. I know the Haddad team is doing their best, and Scott was nice enough, but really- to not know how the car works is unprofessional. In addition, I was told by the sales person the car would have a self-dimming rear view mirror (like my old trade-in) and the car has a standard mirror. Again, Justin said, no one ever promised that.. "Do I have it in writing?" No, I do not" Tough luck Buyer beware! Update May 2025: I truly hoped my purchase of a 2025 Outback Lease was going to be positive. In the end the Sales Manager made several mistakes, giving me two different VIN numbers and accused me of making one up... He has consistently not returned calls or emails.It's disappointing to hear about your experience with our sales team, especially after having a positive impression of our service department. We strive for transparency and accountability in all interactions, so it's concerning that this wasn't reflected during your visit. Your feedback is invaluable as we work on improving communication and customer satisfaction. If you're open to discussing this further or have any other concerns, please reach out at your convenience. Thank you, Liz Sheehan - Customer Relations Manager - 413-242-0110
Attention to detail and attentive to customers needs
by George on 10/25/2024good products, fair pricing and good after sale service.George, it means so much to us to see your review! Thanks from the team at Haddad Subaru.
Excellent experience
by Paul Caccaviello on 10/03/2024We have been customers of Haddads Sub for many years. Joe Rogers was great as he always has been for the previous 5 leases! Helpful and ensuring it was a stress free easy transaction is something we appreciated! Everyone from sales to… service to management have always been top rate!Paul, thank you for your continued loyalty to Haddad Subaru! We're delighted to hear that Joe and the team have consistently provided top-notch service. We look forward to serving you again in the future!
The following reviews are more than two years old. They are not included in the overall rating.
74 sales reviews
Ally is Amazing!!
by Tiffany Poirot on 04/20/2022Ally Curley was by far a shining star when it comes to sales and customer service. I pulled up to check out a 2018 Toyota 4Runner, that I later found out was hers, she had recently traded in for a truck. She was knowledgeable, friendly,… and made the entire process a breeze from beginning to end. I would 100% recommend anyone go to see Ally if they are looking for at purchasing a vehicle. I want to thank Ally and the rest of the team for all of their help. I couldn't be more happy with my purchase.Support a local dealership that actually cares, not Haddad
by Matt on 03/27/2021Buyers beware- I tried supporting local business today but found out quickly Haddad had zero interest in reducing their asking price by even $1. Greedy!Dishonest
by MIchele on 01/11/2021This is the worst dealership I have ever dealt with. We went in to purchase a vehicle and Dave a salesman there helped us out with a 2017 Subaru. I told him I wanted to bring my own financing because I could get a lower interest through my… bank. He said we don't have to do that and came out with a printout of what the payment was going to be at around 4% interest rate as long as your credit score was above 750 ,which mine was well over that. Well that was all a lie, the interest rate came back at over 8 %. Dave then went over the car fax with us and said there was only one accident with only minor damage to the right front fender area. We said okay trusting him (so I will take partial responsibility for not thoroughly looking it over). We just wanted out of the dealership with the covid pandemic, and the amount of people that was in the dealership was more than the 25% capacity allowed by the state. So when we got home we looked over the paperwork and found out nothing that Dave assured us was as he stated. The entire vehicle was damaged and the damage was moderate. I am more pissed off that I was lied to and he misrepresented the damage to this vehicle. I contacted the General Manager Chris, and his response was "I don't take sides with the he said she said" You signed the paperwork and that's what it is. Dave also sold my sons girlfriend a car that had to be brought back because many issues the main issue was it was brought in several times because this white powder kept blowing out of the vents and the last time it happened it went into her eyes. If my son wasn't in the vehicle to grab the steering wheel she would have crashed the car. My son called furious over this issue the had us bring the car back and got her into another vehicle. She was suppose to drive that vehicle home that day. Come to find out the previous owner never signed the title. They put here in a rental. It has been over a week and the previous owner has still not come into sign the title. So she is paying on a vehicle she is not able to drive. My advice is to stay far away from at least this salesperson and this dealership.I tried to delete the above review I posted, and wasn't able to so I am providing and update to the above problem. Haddad Subaru went above and beyond to rectify any issues we had. Thank you so much Liz and Mark. It was a pleasure working with the both of you. Five star review!!
Sales at Haddad Subaru - Jordan Smith
by Meghan Maziarz on 11/21/2019Highly recommend Jordan at Haddad Subaru. Incredible service, timely, friendly, knowledgeable - the list goes on!Meghan, thank you for taking the time to leave us a review! We are so glad you had an excellent experience with Jordan and congrats on your new vehicle!
Very Pleasant Experience
by Sam on 01/10/2019Went there to buy my first car. Matt was very laid back and personable, the process was very smooth, and they didn't try to force or rush anything when I had questions or doubts. Horror story, this is not.Sam, we are glad to hear that Matt made your first car buyinh experience smooth and hassle-free. We hope you are enjoying your new vehicle and thank you for your business!
Host of Problems
by Elizabeth on 12/26/2018Initially I felt like I had to practically beg to buy a car here. I submitted my app and no one called me. So I called and spoke with Alannah, who said she'd look into my app and then never call me back. Call after call and always the same… spiel. Come in and we'll figure it out. No. That's not how business works. I don't have time for that. Finally I got someone competent on the phone and things moved forward. I purchased my pre-owned Crosstrek and when I first saw it the summer cloth mats were in the back of the car. When I picked it up, they were gone. It took me about two weeks to realize this oversight and when I called I was told the car was sold "as is". As if it's my fault that I forgot to look. So basically you're telling me to kick rocks. Totally unprofessional. I visited my local Subaru dealer after feeling some slipping in the transmission and looks like I now need a new transmission. So not only no mats, but you sold me a car with a pretty major defect. Something I now have to take care of. When at the local dealer, I asked about the mats. His response: these are standard for all Crosstreks and if the former leasee did not return them, they would have been charged for that. If those mats weren't returned as Haddad is claiming (even though I saw them with my own eyes), that money SHOULD have gone back into the vehicle and not pocketed. Shameful. Lastly, upon seeing my car, the dealer offered me, free of charge, a bottle of touch up paint for the various little paint dings on the car. So guess who got my business when my mom went to lease her 2019 Impreza?? That's right, not Haddad.Hi Elizabeth, we know you've already been in touch with our manager, but please let us know if you need anything else at this time!
Very Pleased!
by Robin65 on 12/24/2018I was very happy with my experience of buying my new Subaru Outback. Every effort was made to ensure I would be happy with my new vehicle. I found the team at Haddad’s to be easy to work with and recommend them highly.Congratulations on your new Subaru Outback, Robin! We're thrilled you had an excellent experience working with us here at Haddad Subaru. Thank you very much for your business and please let us know if we can help with anything else!
Trade in.
by fusion79 on 11/28/2018I recently traded my car in for a 2015 Ford Fusion Hybrid. Markes Larabee said it was lower priced than any other Titanium around. I got on line and found he was right, it was about $3000 cheaper than anything close. There was one for about… the same price, but it had twice the miles on it and was over 200 miles away. So got a great deal on it. Was kind of hesitant to get it even so, but Markes said I wouldn't regret it and he was right. A really nice car and I enjoy it. Gets really good mpg. so far even in the low temps. 20 and 30 degrees. Get high 30's and low 40 mpg.We are thrilled that Markos gave you a great experience here at Haddad Subaru! Congratulations on your vehicle! Thank you for your review and your business!
Great experience !!!!!
by sd_456454 on 11/26/2018I had a great buying experience with David Solis at Haddad Subaru. I am very please with my purchase! I will defiantly recommend him to my friends and family!We're happy to hear about your great experience working with David! Thank you for choosing Haddad Subaru and we hope you enjoy your new car!
Great service
by HADOK3N on 07/29/2018I needed a lease and Dave was very kind and helpful. Got me set up with a car the very same day I went in.Buying a New Car Made EASY
by BBLawson21 on 06/29/2018As a first time car buyer, I was VERY intimidated to walk into a dealership. Thank god for Haddad--especially Marissa Arigoni--who made the process easy and painless. They met my budget and helped me with my out-of-state registration, which… ended up being totally hassle-free. Can't wait to drive my Subaru for many years to come! Thanks Haddad!!!!Leasing made easy
by bramble on 06/25/2018I am a 60 year old, who over the years has bought or leased more than 25 cars. In general the process has not changed, and it is easy to complete a transaction and still wonder if you received a fair deal, or if the dealer will live up to… all the promises made to sell a car. Haddad Subaru was a very pleasant surprise when we bought our 1st car from them a year ago they were easy and pleasant to deal with. Service has been easy to schedule and prompt. so when I needed to replace another car coming off a lease, I returned to them. I had a great leasing experience and left with a spotless car , a full tank of gas, and a complete review of the car and its features. they even offered to sync up my phone to the blue tooth and have since checked in to be sure I am happy and that everything is good with the car. I will find it hard to go anywhere else when we next need a car.Great Experience
by matt2121 on 04/28/2018I came in looking for a car and the staff was immediately helpful in my search. I was allowed to take a vehicle overnight to get a better feel for it, and after experiencing issues with that car, Haddad Subaru kept working with me for… several hours the next day until I found a good fit. I had a rigid price limit and they dropped several hundred dollars for me to get my business. I am now a proud driver of a silver Subaru and could not be happier! Thanks Haddad!Above and beyond
by PaulJC12 on 01/31/2018The entire sales crew were tremendous and extremely accommodating. In particular, Chris Kramek and David Solis went above and beyond what they needed to do to help me out and put me in a great new car. My old car needed repairs well… beyond what was practical and these guys -including Jeremy-made what was a bad situation into a positive. Could not be more pleased.Excellent and Easy
by SharonC on 12/22/2017Anthony Booth helped us buy our new Outback. He made the experience pleasant and comfortable and we never felt rushed or pressured. I checked with Consumer Reports and Edmunds before purchasing, and the price he gave us was a great deal.… I love that he was very open about the cost of the vehicle. His sales manner is very calm and reserved - not in your face like the stereotypical salesperson. The entire process was smooth and easy. I would definitely recommend seeing Anthony at Haddad if you are looking for a Subaru.Sharon, we're very glad to hear Anthony was a pleasure to work with. We are so glad to have you visit us at Haddad Subaru and hope you have a great new year with the new Outback!
Great experience
by Cmurd1234 on 11/30/2017I recently purchased a car at Haddad Subaru and could not be happier with my purchase. I dealt with RJ in the sales department and Mitch in finance. RJ was extremely informative about all the features and went above and beyond answering any… questions I had. Mitch was super helpful in figuring out the financing and was also very informative about the extra warranties and everything they covered. I would highly recommend coming into Haddad Subaru if you're shopping for a new vehicle. The entire staff was polite and friendly and willing to help in anyway they could. Thank you again RJ and Mitch for getting me into my new Crosstrek!We're so glad to hear that RJ and Mitch were helpful in your buying experience! We are thankful for your business at Haddad Subaru and hope you love the Crosstrek, especially in this winter weather! Have a great 2018!
Great assistance
by alex2017 on 11/15/2017I purchased a car this year from Haddad Subaru and could not be more satisfied with the assistance I've received during what turned out to be a difficult process. When I found out that there were mistakes made by my bank, which lead to… other issues, the staff at Haddad was incredibly responsive and helpful. Their finance department, specifically Mitch Rote took time out of what I am sure is an immensely trying schedule to reach out to both myself, the registry, and the bank to figure the whole thing out. I am so appreciative of their help in what could have been an even more stressful situation. I also love my Impreza, which is my first of what will probably be more Subaru cars.Alex, we're glad to hear you had a great visit with Mitch and our Sales staff. We are glad you love your Impreza and hope to have you back for your future Subaru purchases! Take care!
Subaru Forester
Subaru Crosstrek
Subaru Outback
Honda CR-V
About our dealership
Kenny, we're delighted to hear that Evan and Karissa made your experience at Haddad Subaru exceptional! It's wonderful knowing our team provided such attentive service. Thank you for the glowing recommendation!
by Haddad Subaru on 05/08/2025