Clay Subaru
Customer Reviews of Clay Subaru
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14 service reviews
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Replace molding
by Pjgizzy on 02/20/2024I just bought a 2024 Outback and I really like the car so far. I noticed about a week ago that the plastic molding around the rear passenger side had pooped out. I called Clay Subaru and got a call back from my original salesperson Jackie… in less then 24 hrs. She set a same day appointment with the service department. When I arrived I was told it would be about an hour to look at and possibly fix the issue. An hour later they had my car ready and replaced the broken molding with a new molding! Very good customer service and fixed the problem easily. Hopefully it doesn’t happen again. This was my first experience with the service department and I’m very satisfied with the service!Satisfied Customer with minor glitches
by alanpottak on 06/13/2023I would have prefered to make my service appointment with a real person. The AI booking process is flawed and difficult to accomplish what I intended. It didn't understand me at all. Secondly, it would have been nice if they brought my… car back to me. Instead, I was given my keys and told the car is out in the lot somewhere. I had to search for it. :-(Over due regular check up
by French_Lt. on 02/01/2023updated 02/17/2023A young woman came right up to me as I drove in. She said her name was Annie and asked me why I was there. She wrote down what I needed done and prepared my loner contract. She told me when she thought the car would be ready and would call… when it would be done. The loner helped me get work done that afternoon and Annie called earlier than expected. She explained what had been done and what I should plan for the next visit. She seemed to me to be quite experienced for such a young woman. She impressed me as being very customer oriented. I just moved into the area and I have found where I will have my car serviced.clay subaru service
by Jack Fox on 09/12/2022efficient and timelySTI
by WRX-STI on 04/13/2022Great communication and customer service.Total upsell
by Mary Beth on 04/05/2021I have been going to this dealership since it was Norwood Subaru. I have bought many, many cars from them and currently own 3 subarus, all purchased there. So I would expect to be treated as a preferred customer. I went in for a simple… service and they were upselling me from the time I walked in. The kicker was when they called me on my cell to say the car needed many other things (totaling like $1000) including a rear wiper blade to the tune of $35...and this was necessary for the car to pass inspection! Really?? I rejected everything except what I went in for. It’s my own fault for bringing a car off warranty to the dealership for anything I guess. But I always liked them...Lesson learned. We won’t be back unless there’s a recall. My son has an honest mechanic we will bring our cars to. Do they try to upsell the MEN like this?? Finally, the bill was so confusing I couldn’t see what I had really paid for anything.Service
by Giovanni on 02/20/2021Rosa . make you feel welcome she really friendly and provided A great serviceClay Subaru deliveres - again!
by M&M Hanson on 02/01/2021Contactless Service delivered with exemplary and predictable efficiency5 year old Subaru runs well
by Dottie’s on 01/25/2021I’ve had the dealer do the recommended service since it was new and the car continues to run wellHad two recall issues and had annual inspection.
by Woodisland on 04/18/2020Every thing was done promptlyStop Trying to make customers pay for rentals. Have more loaners available.
by Jenny U on 06/20/2019I originally had an 11am appointment but called to say that I needed various things done to give a heads up and for whatever reason they changed my 11am appointment to 1pm. This was on a Saturday so the service department closed at 3. They… told me at the end of the appointment that they were going to need to keep my car until Monday and that they had no bbn loaner car but that enterprise was across the highway and I could rent a car. I was not happy about this and let Edmund's know this. I had to have $1300 worth f work done so I asked him to bring back my car and call me when a loaner was available. He quickly offered to comp me 2 days with Enterprise which was what should have been done in the first place. This is a car dealership and you have no loaners??? Unacceptable in my opinion. I just feel bad for the poor fool that doesn't push the envelope and has to pay for that. Thankfully things turned out the way they did. Edmund's was probably just doing the dealership told him to and at no time was he unprofessional. He was really good. But not cool Clay. Not the way to treat your customers.Clay Service
by qwertyu on 03/06/2019updated 03/13/2019Clay addressed my issues in a professional manner. They did the work as promised in the time they promised. Very courteous.Friendly Service
by Iceskating on 02/07/2019I've been there many times before. This is my second Subaru. Everyone is very friendly and competent. They even let me bring in my dog. They also took 20 percent off my service bill because I had a coupon from another competitor.Simply never again.
by Daniel.F on 08/15/2018I brought my daughter's 2 1/2 year old Subaru into Clay primarily for a battery replacement, since the battery has died and required jumpstarts from AAA on 3 separate occasions. On two out of the three visits, the AAA tech told me that the… battery failed their test and that I should bring it to Subaru for replacement because it was still under warranty. Apparently on Subaru's battery tester the battery passed, so they refused to replace the battery, despite the fact that it has died three times. I am now left to either let my daughter drive a car with an unreliable battery or pay to replace it somewhere else. I completely understand that it passed their test, but sometimes you need to consider the history and make a responsible decision for the safety of your customer. (Since I drove it to Clay, it is obvious that the car would start easily ... it's when it hasn't been driven in a week or so that the battery fails, and that is something that can't be replicated in the service environment. That's why considering the history and trusting the customer is an important part of providing "service".) I'll be buying a battery to ensure my daughter's safety ... but of course Clay wants to avoid making the warranty replacement. While I had the car in for service, I also asked the service advisor to look into a stain on the back seat. We originally bought the car from another Massachusetts Subaru dealer and purchased the fabric protection package that they said was honored by any Subaru dealer. Apparently, Clay Subaru doesn't use the same vendor for their fabric protection package that the original dealership uses, and refused to honor the coverage. Cleaning the seat cost $150, and they would not accept payment by check from the vendor, even though the coverage was sold by another MA Subaru dealer. Rather than calling the other dealer and asking for assurance that they would receive the $150 payment, they required that I pay for the cleaning in order to pick up my car and then that I should seek reimbursement from the vendor myself. I am now left to track down payment for this service for which I purchased full coverage. I'm not sure if my anger about this should actually be directed at the original dealership, but I feel that Subaru of NE is a tight enough alliance that Clay should be able to trust that a service sold by another dealership 40 miles away will be covered and that they can be confident that they would receive their $150. I don't typically purchase additional coverage packages when I get new cars, but since the car has light leather interior and is driven by a young adult, fabric protection seemed like a smart idea. If I had known that a dealership 40 miles closer to my home wouldn't accept the coverage, I would never have bought it. And I know I never will again. I do trust that the original dealership believed any MA Subaru dealership would honor the coverage ... I asked them the question directly before purchasing it because I knew I wouldn't be obtaining service there since it was so far from our home. It's just that Clay, once again, doesn't want to cover something that they don't have to. These issues clearly upset me, but the attitude of the service advisor compounded them and made them worse. I won't mention names, but every conversation with him was unpleasant and somewhat confrontational. As a result, the entire service experience left a terrible taste in my mouth. We are a four Subaru family, and we will never again use Clay Subaru for sales or service. It is just not worth the aggravation. Unfortunately, my personal car now needs some service and I'm honestly not sure where to take it. I'll try another dealership because we do have faith in the brand, but one more experience like this is drive us away from Subaru permanently. Clay Subaru just lost a customer over what probably amounted to less than $300 ... $150 for the cleaning and maybe $150 for a battery. It all seems pretty shortsighted to me. I
About our dealership
Clay Subaru on "The Automile", Route 1, Norwood Buy Easy, Drive Happy from Boston or Newton
Clay Subaru in Norwood is proud to be an automotive leader in our community. Since opening our doors, Clay Subaru has served neighboring communities in the greater Boston area such as Newton, Easton and Stonehill College among many others. Get directions to our Subaru dealership from Boston here. Find our why so many drivers from the Hyde Park section of Boston make the driver to Clay Subaru. Our dealership prides itself on our solid commitment to our customers offering a wide selection of cars and trucks.
Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Clay Subaru will professionally fit you into the automobile of your choice.