Lia Honda Northampton
Customer Reviews of Lia Honda Northampton
Review type:
Like coming home
Great service
by Georgia Gans on 03/08/2023Though I usually don’t go to the dealer for service as it’s more expensive than my local shop, I needed a job done quickly and Lia was able to get me in quickly. Joshua Weinberg helped me from the start and was extremely helpful. He was… very helpful and responsive to my questions and was proactive about calling me with updates. They had my car done earlier than expected and were very thorough.Georgia, thank you for giving us the opportunity to resolve your automotive issues quickly and to your complete satisfaction. We're so happy Joshua provided you with all the communication you needed to make this a stress-free experience. We hope you'll come see us again some day!
Stress free experience
by Matt Perkins on 03/07/2023Roger Cote is an excellent asset to someone making their first new car purchase, him and his team at Lia Honda were nothing but helpful and patient.Hey, Matt! We're so happy to hear that. Congratulations on your new vehicle! Roger is an exemplary advocate for his clients, and we're pleased you got to experience that level of service. We wish you all the best in your journeys ahead, from everyone here at Lia Honda!
Gracious and honest
by Emily H on 02/14/2023I was so pleased with my experience at Lia last week. We had a flat tire and needed new ones with a day turn around pressure. Desiree Frank and her colleagues were exceptionally competence and responsive. The communication was clear by… phone, text and in person. The explanations of extra service needs were provided with honesty without any sales job pressures. The level of friendliness and care made the whole ordeal shift from hassle to gratitude. Thank you!Emily, your thoughtful feedback just made our day! We can appreciate how a flat tire would put a damper on your plans, so we're delighted Desiree and our service team turned this experience into a positive one. We hope you'll be back to see us again some day. Thanks for choosing Lia Honda!
Car serviced
by Marie on 02/11/2023Desiree greeted me when I arrived to Lia Honda. Kept me very informed through all the steps of repairs. He’s very professional at the same time caring thank you Desiree. you do a great job.Thank you for your 5-star review, Marie! Nothing means more to us than your complete satisfaction with our work, so we're happy to know how much you appreciated Desiree's efforts to give you the best, most attentive experience. We'll see you at your next appointment!
Great service
by Priscilla on 01/26/2023Desiree Frank did an excellent job keeping me updated on my vehicle. She answered all of my questions.Priscilla, thank you for sharing your 5-star review of Desiree! We're pleased to know of your complete satisfaction with the thoroughly attentive service visit Desiree provided for you. We hope to emulate this positive experience at your next appointment. See you then!
Low pressure, high satisfaction
by Dave on 01/19/2023Our salesman was named Roger Cote. He explained the differences between the various models and helped us select what we wanted. He also worked with us to make it affordable. A painless experience all around. Thanks RogerHey, Dave, that's fantastic news! Congratulations on closing a good deal on your new vehicle. We're absolutely delighted to know Roger provided a supportive, painless buying experience for you. The Lia Honda team wishes you all the best in your travels, all year long!
Excellent service
by Leanne K on 01/13/2023Fast & friendly service with an accurate estimate.Desiree Frank always goes above & beyond to explain everything in the service & answers questions readily .She is a great asset to the dealershipLeanne, we totally agree! Thanks so much for sharing how pleased you were with Desiree's service. She'll certainly be humbled by your kind sentiments. If we may ever be of service to you again, please don't hesitate to give us a call. Thank you for choosing Lia Honda!
Desiree rocks!
by Jean and Cathy on 01/11/2023Desiree is the best service representative we have worked with at Lia Honda NOHO. She really listens— not only to what we are saying, but to “sounds” that we hear that your service guys cannot hear!—(The high pitched “whines “ that women… hear so much better than men.) Such a relief to work with a woman who listens, hears, and knows what the sounds mean and what is going on with our cars! She is approachable, knowledgeable, thorough, kind and receptive— a stellar representative of Lia Honda. Thank you Desiree for years of excellent service. Catherine Ashe Jean DeMartinisHey, Jean and Cathy! Thank you for recognizing Desiree's talents with the honor of your 5-star review. We're so happy Desiree was attentive to your concerns and provided a completely thorough service visit for you. We truly appreciate your loyalty and hope to make your next appointment just as superb.
Loaner and then some!
by Janice Figueroa on 01/10/2023Due to my job, I needed a loaner while my car was being serviced. Manny Quinones was great! Not only having a loaner ready, but I was able to get it earlier due to changes in my job schedule. He kept great communication with me regarding my… car status and what was needed and went over the service report with me. He’s a hard and great worker. I appreciate it. Made my day easier.Thanks so much, Janice! We're glad Manny could make your life easier while your vehicle was in for service. It is our pleasure to make your service visits convenient and valuable. Please don't hesitate to call when we may be of service to you again!
Simple experience
by Taryan14 on 01/02/2023Desiree Frank has always been great to work with. I appreciate the calm demeanor, that is combined with a very humanistic approach. No robots here!Thank you for letting us know how happy you were with the pleasant service Desiree provided for you. We truly appreciate your continued business and feedback like yours is what keeps the team motivated to do their best. Best wishes to you on all your upcoming travels in the new year until we meet again!
Help
by Laurel on 12/28/2022Joe Dubuc is an excellent service person. Not only did he help me but showed me how to do things by myself. Much appreciated Joe.Hi, Laurel! Thanks so much for sharing positive comments about your experience with Joe. We're happy Joe took the time to teach you a few things about your vehicle. It sounds like he went above and beyond and we're glad it made your experience so valuable. We'll see you next time!
Fast, Friendly, Competent
by Richard Baer on 12/26/2022I’ve been taking my Honda Fit for several years now.They never fail to provide friendly, competent service. My service advisor, Nantricia Sibley was outstanding and gave me a comprehensive overview of the work they did during my appointment… and recommendations for things I might consider for the year ahead. Five star service. I recommend Lia Honda to all my friends.Richard, thank you for sharing your 5-star review of Nantricia! We're delighted she provided you with the insight and support you need to keep your vehicle in its best condition. We wish you the safest of travels until we see you again!
Great Service
by Pdacker on 12/19/2022Nantricia Sibley waited on me and I was impressed by her professionalism. She is friendly, helpful, and knowledgeable. Instead of feeling stressed, like I usually do at a dealership, she made me feel relaxed.Hey, that's great news! Thank you for sharing such kind words with us about Nan. She is a gem and we're so pleased you got to experience a stress-free service visit due to her support and expertise. We look forward to making your next visit just as outstanding.
Fun to visit Lia Honda service?
by CKW on 12/15/2022Yes, it is. Joe Dubuc has been my service manager twice and the work was done well and in a timely manner. But the icing on the Christmas cookie is that Joe was respectful, attentive AND has a sense of humor. He even remembered how I put my… walker in the car so he could help with that. Don’t know how it could be better than that.Who knew automotive service could be as amazing as this?! Thank you for taking the time to recognize Joe's exceptional service style with the honor of your thoughtful review. We're happy he has made your service visits so very satisfying. Best wishes to you until we see you at your next appointment!
Great Service
by Paiul on 12/14/2022Great Service Advisor. Great Service. Desiree Frank, my service advisor, was extremely helpful in providing information and answers to questions regarding what service was needed. My 13 year old car required a significant amount of… repair to remain road worthy. My choice was to buy a new car or invest in repairing my current car. With Desiree's help, I am very confident that I made that right decision for me to invest and keep my current car. She is very knowledgeable.Paiul, we're so happy Desiree made your service visit so exceedingly valuable! We truly appreciate your feedback and your trust in Desiree and the Lia Honda service team to keep your vehicle safe and pleasant to drive. We look forward to supporting your investment and making it worthwhile!
helpful
by Marci on 12/12/2022Nantricia Sibley was helpful and informative throughout the process.Hi, Marci! Thanks for letting us know how pleased you were with the attentive and accommodating service visit Nan provided for you. Best wishes to you on all of your upcoming travels, until we meet again!
Manny Quinones and Desiree Frank were awesome
by Nicole on 12/05/2022Manny and Desiree were super helpful and communicated well through the process despite being a complicated issue, they resolved it to resolution.Thanks so much, Nicole! Your safety and satisfaction are our top priorities, so we're glad Manny and Desire teamed up to deliver a thorough service on your vehicle. We hope you won't hesitate to give us a call when we may be of service to you again. Thank you for choosing Lia Honda!
Nantricia Silbey Rocks!
by Graced on 12/01/2022Nantricia came to my rescue when I wrecked my transmission. She dealt with insurance issues, parts issues and made sure my car was fixed the right way. Her customer service is great. Thanks again Nantricia.Hi, Graced! Thank you for sharing your positive review of Nantricia! We're delighted she provided you with a seamless service visit for your vehicle's transmission repair. We appreciate your business and wish you all the best in your upcoming travels!
All around excellent
by Tom Smith on 11/16/2022updated 11/21/2022From walking in and getting a friendly hello, to driving away the staff were great. Our salesperson Peter Scagliarini was straightforward and kept us informed throughout the process.Hey, Tom! Thanks for sharing your stellar review of Peter. Peter is definitely an asset to the Lia Honda team and we're delighted he made sure you had a smooth, stress-free experience. If we may ever be of service to you again, we hope you won't hesitate to reach out to us. Until then, we wish you pleasant journeys.
Magnificent!!@
by Lisa Z on 11/14/2022Christine was absolutely very professional and very courteous to my needs and Manny also no pressure either I would definitely recommend shopping at Lia Honda in Northampton was a great experience to purchase a vehicle from there!!!!!!Lisa, thanks so much for your 5-star review of Christine and Manny! Providing our guests with attentive, accommodating service during a visit to the dealership is extremely important to our culture at Lia Honda. We're happy your experience was exceptional and we hope you will be back to see us some day. Until then, we wish you the safest of travels.
Better than your average auto service shop
by Mashrur on 11/16/2022I went in for an oil change and was pleased with the speed and efficiency of their service. The cherry on the icing was my service advisor, Joe Dubuc, who was meticulous and patient in explaining my service details. I haven't had any issues… since then and would recommend Lia Honda Northampton for any sort of honda car service.Mashrur, we're delighted you would recommend us to other Honda drivers! Thank you for sharing positive feedback on your service visit with Joe. We're pleased he thoroughly explained the details and took great care of your vehicle. We look forward to making your next visit just as reliable.
Thanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Northampton on 01/22/2025