Lia Honda Northampton
Customer Reviews of Lia Honda Northampton
Review type:
Like coming home
2020 Honda Pilot
by Fournier on 02/05/2020We purchased a 2020 Honda Pilot from Lia Honda in Northampton Mass and from start to finish it was a pleasure throughout the whole purchase. Ray Becker went above and beyond with customer service as well as being treated with respect. This… is about the 4/5th car we purchased from Lia. Service Department has been Super as well. We look forward to another 11 years of Honda quality and dependability. Great job keep up the good work. RegardsStopped in with no appointment...
by Peter Davies on 01/30/2020I stopped in for an oil change with no appointment and was taken in immediately. Michael set it up, and 20 minutes later came and told me it was done. Quick, easy, as expected. He reminded me of some upcoming service needs and I will bring… my Accord back for those services when my time allows it.Great Service
by New wheels on 01/30/2020I needed new wheels for my vehicle and the service tech Matt was able to get them ordered in a timely fashion. They put the customer first and gave the car a good once over once I put the new wheels on.Lia Honda Trumps the Rest!
by Lisa B on 01/25/2020Desiree Frank is always courteous, professional and honest. I have been going to Lia Honda for 5 years and I am completely satisfied with their service department. Highly Recommend! Go on their website for coupons.Desiree, thank you for your time and for your loyalty over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!
Excellent customer service
by Jennifer on 01/23/2020Kassidy Clapper in service was excellent in handling the repairs associated with an insurance claim on my Honda Fit. The insurance company process was extremely long and cumbersome but Kassidy kept me up to date with calls and emails. She… saved me over the holidays by providing a loaner car. Friendly and helpful!Jennifer, Thank you for taking the time to let us know that Kassidy took such great care of you throughout your recent service experience! It is always our goal to ensure that our customers' visits are as seamless as possible. Please don't hesitate to let us know how we may serve you again in the future!
Oil change
by Doris on 12/23/2019Scott Smith very helpful and friendly.Doris, thank you for your time and feedback. We are pleased to hear that Scott was kind and helpful! We look forward to serving your automotive needs in the future.
Fair, courteous and helpful
by Ann K on 12/17/2019Scott Smith was very thorough... we also appreciate being picked up and dropped off, as this is our only car. Thank you.Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.
Friendly No Pressure Service
by A Yates on 11/29/2019Gerson Alfaro was a great help in setting our family up with an affordable lease on a new Honda after our 2007 Prius hybrid battery failed and cost more to repair than the current value of the car. He worked with us on finding something… that matched our needs in terms of space and safety, as well as our budget and he was never pushy or seemingly desperate. We were also in the middle of moving our apartment so it was an extra stressful situation for us. It was really important that Gerson was so friendly, but also laid back with us throughout the process.Thank you for providing us with a review of your experience. We are delighted to hear that Gerson was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!
Always great service!
by J Ohotnicky on 11/18/2019Desiree Frank is always clear, responsive and comprehensive in their communication.Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.
I always try to get Desiree Frank as my service agent At Lia Honda
by Marcus opalenik on 11/08/2019Great service from Desiree Frank at Lia Honda. I have been going there for a few years now and I always try to select her as my service technician when I can she doesn’t beat around the bush and she always recommends the best deals any… problems I have she takes care of!Marcus, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.
Buying experience
by Dick Moody on 11/01/2019Excellent buying experience definitely will buy again at this dealership! Ray Becker great salesman to deal with completely satisfied!We are so happy to hear of your positive experience. We are committed to providing our customers with nothing less than 5-star service. Ray will be especially happy to hear that you were completely satisfied with his customer service.
Car Buying
by Tom G on 10/26/2019Ray Becker made the car buying experience simple and no pressure.Tom, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Ray took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
Satisfied Customer
by Satisfied Customer on 10/09/2019I've had my last 4 new cars serviced where I purchased them (i.e. Lia Honda). Dealership service is always pricey but, generally speaking, they know the product better than most.Thank you so much for your positive review! We are so appreciative of your continued business, and we are pleased that our service consistently meets your satisfaction. It is our pleasure to assist you in any way possible, and we hope that you continue to confide in our dealership for each of your automotive needs.
Good Dealership
by Satisfied Customer on 10/09/2019I've purchased 4 new cars from this dealership; 5 including the time it was Northampton Honda in the 1990s. The sales experience has always been relatively good, providing you know what you want and have done your homework and research… before going in to dicker. In most cases, I could have saved a few extra bucks from a larger dealership in Springfield but I prefer to buy local and have my cars serviced by the dealer I purchase them from.2019 CR-V
by Rhonda Partyka on 10/01/2019I enjoyed working with Scott Whitehead for a second time when I traded in my 2016 CR-V for a new 2019 CR-V. His friendly and welcoming personality makes the buying process less stressful. I highly recommend him and Lia Honda in Northampton,… MA.Congratulations on your 2019 Honda CR-V, Rhonda! We are overjoyed that Scott could get you into a beautiful, new vehicle, while ensuring that your buying process was as seamless as possible! We thank you for leaving us this very kind recommendation, and we are so excited for you to enjoy your new ride.
Car sales
by Janiesa Rodriguez on 09/25/2019Brian Kane was literally the best help ever!! He helped me get exactly what i wanted at such a great dealCongratulations, Janiesa! We are thrilled that Brian could provide you with exactly the vehicle and deal you had in mind, and we couldn't be more pleased to hear of your satisfaction! Please let us know if there is anything more that he or the team may help you with in the future.
Special Care from Drop-off to Pick-Up
by Feather on 09/12/2019If you are a woman who is looking for a Service Advisor who understands your language then Desiree Frank at Lia Honda is the person for you. She is highly knowledgeable about the service that my vehicle needed. She explained the 60K… checklist and called me promptly when it was discovered we needed new breaks. Our Honda Odyssey is now five years old and has needed minimal servicing over these years. One of the reasons that we keep coming back to Lia is the way that we are treated and the communications are fantastic between the service department and me an 82-year-old woman who has "been around the block" a few times. I am not made to feel stupid and appreciate the honesty with which they communicate with me. We have been dealing with Lia Honda for over 10 years.Thank you for your continued loyalty. We are so pleased to hear that our exceptional service keeps you coming back year after year! We look forward to seeing you again when your Honda Odyssey is ready for its next service!
Sales Review, Brian Kane
by Michelle from Goshen on 09/12/2019I needed an affordable and reliable car that didn't break the bank. I had my eyes on a few models, the Kona, the HR-V, and the Crosstrek. Having purchased many cars in the past, I was hoping to avoid the usual up-sell rigamarole common at… car dealers. At about noon I walked in to the dealership, I told Brian Kane exactly what I wanted, and he heard me! By 3 p.m. I had a new Honda. No up-sell, no painful back-and-forth with the sales manager, and no headaches. Brian is a professional who cares about customer service. I am thrilled with my HR-V and with Lia Honda. Kudos, Brian!Michelle, thank you for your time and feedback. We are delighted to hear that Brian was able to work with you to get exactly what you wanted! Congratulations on being a new HR-V owner!
Good Experience
by Cindy on 09/11/2019My husband and I were looking for a new car and he had seen one on the website. We visited Lia Honda in Northampton and Roger Cote was very helpful in helping us find the Honda CRV that we were interested in. He did not pressure us as we… were looking and making our decision. We appreciated the attention to detail when getting all the paperwork together for us. We are satisfied with our purchase.Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Excellent and honest service
by ErinC on 08/09/2019Great experience - Shelly Magner advocated for me with both my insurance company and a previous vendor who damaged my car. She was thorough, honest and had clear and regular communication. The repair was done well and I'm very happy with… them.Erin, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Shelly was so positive. We look forward to seeing you again when it is time for your next service.
Very Happy Customer
by Francesca on 08/09/2019Amy was great really work hard to help me would go back again because of herFrancesca, we are glad to hear that Amy provided you with great service. We think that she is really great as well!
Thanks for the positive feedback on working with Michael. We're delighted he effortlessly accommodated your interest in a newer Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda.
by Lia Honda Northampton on 01/22/2025