McGovern Chrysler Jeep Dodge Ram
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Customer Reviews of McGovern Chrysler Jeep Dodge Ram
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5 service reviews
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Garret was good Loan Pham ruined it
by Burton H on 12/19/2024I hope this message finds you well. I want to take a moment to provide feedback on a recent experience I had at your establishment. During my visit, I was engaging in a conversation with one of your employees, Garret, who was courteous and… helpful throughout. Unfortunately, this positive interaction was disrupted when another staff member, Loan Pham (based on the information from your webpage), interjected with a tone that came across as combative and unprofessional. Rather than assisting in resolving the matter, her approach assumed wrongdoing on my part, which was not only unhelpful but also discouraging. As a customer, I expect professionalism and a collaborative approach to resolving issues, and this interaction fell short of that standard. This experience has left a lasting negative impression, to the point that I am reconsidering future visits. Given that I live nearby in Newton, I have alternative options, such as Grava and Lawless, which I will now consider over your establishment. I believe this situation could have been avoided with better communication and customer service training. I hope you take this feedback seriously and use it as an opportunity to improve the customer experience for others.Love my car
by Jane Doe on 10/16/2024updated 10/24/2024I like the way the service department always can fit you inWe couldn't ask for a better review of McGovern Chrysler Jeep Dodge Ram Newton. Thanks so much for trusting our team with your service needs. See you next time!
Great job Rahul they are good
by Alby on 09/08/2024Everything they said, they did in a short amount of time.And that was Sat AM very busy, good job Rahul👍Alby, we're glad to hear Rahul and the team at McGovern Chrysler Jeep Dodge Ram Newton provided efficient service for you. Thanks for sharing your experience!
Excelent Service -
by Charles Moss on 12/18/2023Step by step completion during the repair was explained. Topnotch body shop. I've been going to this shop for over 25 years.We're delighted to know that you've been a loyal customer for over 25 years at McGovern Chrysler Jeep Dodge Ram Newton. It's great to see our body shop team is consistently providing top-notch service and clear communication during repairs. Thanks for your review!
McGovern Rocks on Service!
by Robin K on 08/21/2023Prompt and courteous service always. Kevin Spezzano and his techs know their stuff. Love that they text their findings with associated cost and you can pick and choose what you'd like to.have done. Couldn't be easier, or better!Robin, it's great to know that Kevin and our team at McGovern Chrysler Jeep Dodge Ram Newton provided you with prompt and courteous service. We appreciate your feedback on the convenience of our text updates!
The following reviews are more than two years old. They are not included in the overall rating.
7 service reviews
Always a good experience.
by breynold2 on 05/21/2022The folks are always helpful and Kenny at the service desk always takes good care of me. McGovern provides free Ubers when I need to leave my vehicle for extended service and many times I receive a complimentary wash. Last time I was in… they even vacuumed the interior. Wow! I always have them service my vehicle (breaks, tires, shocks, repairs) as well as get my oil changed, tires rotated, and inspection sticker updated. The waiting room is comfortable and they usually have coffee and snacks available.First time customer. Great customer service!
by PEW2020 on 07/26/2021I usually go to a different dealership where I have gotten my car in the past but they were having trouble scheduling me for an oil change. They were booked up for a few weeks. So I went to McGovern for the first time and they were… fantastic. Very friendly very efficient, nice clean waiting room. Set realistic expectation on time for the service and even finished early!Best Repair Service Ever!!
by SiritaMJ on 07/03/2021McGovern is extremely, professional, efficient and courteous. I had a pretty long list of concerns with my Dodge Charger, and they took their time to evaluate the issues reassured all my needs will be met. From Dan, Kevin and Scott, they… were all deligently kind and delivered the best repair service I have ever received. After repairing my car, they took it on a test drive and was not 100% satisfied with the outcome and brought it back in to evaluate further. Once the finale repairs were made, and I drove my car away, and felt like I was driving a new car. Thank you McGovern Jeep. I highly recommend your services to anyone in need of repair. If I could give you more than 5 stars I would!!Excellent Service
by Excellent Service on 07/12/2020Excellent service provided by Kenny and his team. Pleasantly surprised on their professionalism and customer service. RecommendedFriendly & helpful Service staff
by Larry on 12/20/2019updated 12/27/2019The service advisors are capable, friendly and go the extra mile to ensure satisfaction. They each leave a great impression of the dealership.Service appointment
by LEM on 08/06/2019Very friendly and helpful. On time service. Explanation of charges was clear. Convenient location tooBad
by mauricio88 on 01/21/2017I went to fix something on my car at this dealer on Friday and he said the car might be done today or tmr., but i will give you a call when car is ready. The guy did call me to pick up the car but ( 30 mins before they close) and I live… one hour away from this dealer. And when I got there my car wasn't washed. My car was dirty they didn't wash it.
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About our dealership
Amenities
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- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
Burton, we appreciate you taking the time to voice your experience. At our dealership, our goal is to always serve our customers with the utmost professionalism, and this clearly wasn’t the case here. We’ll use your feedback as an opportunity to improve our process and better handle situations like this in the future. Once again, we appreciate your feedback! Should you have additional concerns, feel free to reach out to our General Manager, Frank Real, at 617-454-2946 or via email at freal@mcgovernauto.com. Thank you.
by McGovern Chrysler Jeep Dodge Ram Newton on 12/20/2024