Herb Chambers Cadillac of Lynnfield
Customer Reviews of Herb Chambers Cadillac of Lynnfield
Review type:
Sales review
Classic Cadillac service
by Nick Marino on 11/30/2024updated 12/06/2024Appointment process was easy they got me right in on time and did a great job.Nick, thank you for your confidence in Herb Chambers Cadillac of Lynnfield, and for your business. We are grateful to have you as a customer!
Oils well
by Coley on 11/29/2024updated 12/05/2024Service area had all the comforts of homeThank you for giving Herb Chambers Cadillac of Lynnfield your business and your positive review!
Fast Oil Change
by DJ on 11/25/2024updated 12/03/2024Fast, courteous service personnel.It was our pleasure to assist you. Thank you from all of us here at Herb Chambers Cadillac of Lynnfield!
Outstanding and excellent
by TN on 11/21/2024updated 12/03/2024The salesman are great . Services are outstanding led by Vadim who treat everyone with exceptional respect, dignity any very honest young man. He goes an extra mile making sure your car needs are met , he got Uber for me to get to other… places while my car was at the dealership for service. Does not complain of how many times you call him . While there, he offers water , tea, coffee or snack . It’s impressive to have people like him . Excellent man.Very professional
by Mark on 12/01/2024The person was very nice about the explanationMark, thank you for stopping by to share a positive review of Herb Chambers Cadillac of Lynnfield!
Great Customer Service!
by Betty C on 11/24/2024This Cadillac dealership is very accommodating and customer service oriented. I recommend it!Betty, here at Herb Chambers Cadillac of Lynnfield, we are always thankful for positive feedback from our customers. Thank you!
Northshores best
by Debbie on 11/08/2024I’ve been a long time customer and I have to say my experience has been very positive. From sales to service I’m very satisfied. Marcelo was so friendly and very helpful. I appreciated that he kept me informed about was happening with my… vehicle.Debbie, we're delighted to hear that Marcelo and the team at Herb Chambers Cadillac of Lynnfield have consistently provided you with a positive experience. Thank you for your continued support!
A+ for Marcelo
by Sharon Comstock on 10/31/2024updated 11/07/2024Marcelo is the best customer service person that I have had the pleasure of dealing with!!!?He was spot on right from the beginning He was very knowledgeable regarding my problem and had my car completed by the end of the day Herb Chambers… Cadillac of Lynnfield hit it out of the park when they hired Marcelo👏👏and I have been a customer for 12 yearsSharon, thank you for your kind words! We're delighted to hear that Marcelo provided such excellent service at Herb Chambers Cadillac of Lynnfield. We appreciate your loyalty over the years and look forward to serving you again!
Things have changed . Sadly
by Bk on 10/26/2024updated 11/04/2024I remember this dealership had techs dressed like doctors. Service was amazing. Today very limited staff. No one at service window to pay bill. No follow up phone call. Waited 3 days for an oil change. Lost me as a customer .It's disappointing to hear about your recent experience with us. We strive for efficient and attentive service, so it's concerning that we fell short this time. Your feedback is valuable, and we'd like the opportunity to address these issues directly. Please feel free to reach out at your convenience. Thank you, Ken Mulstay - General Manager - kmulstay@herbchambers.com
Escalade V service
by Rd on 10/24/2024Brought in my Escalade V and was so impressed by the care they took of it and knowledge they had about the vehicle. Felt very comfortable with Marcelo taking care of my V he was so friendly and helpful!We're delighted to hear that Marcelo and the team at Herb Chambers Cadillac of Lynnfield provided such excellent care for your Escalade V. Thank you for sharing this positive experience with us!
Great service
by Happy customer on 10/23/2024Marcelo took care of me in the most professional way. Great service!Thanks for the shoutout to Marcelo from our Herb Chambers Cadillac of Lynnfield team! We appreciate it so much!
Another good experience
by Yvonne on 10/14/2024They have serviced our Cadillacs for several years and service managers and team have been consistently great.Yvonne, thank you for your continued trust in Herb Chambers Cadillac of Lynnfield! We're delighted to hear that our service managers and team have consistently met your expectations. We look forward to serving you again soon!
Marcelo from Lynnfield
by Dom on 10/10/2024Service took a little longer than expected, had to come back. But the service was completed and the communication was very good! Marcelo was very professional and courteous and delivered on his expected time frame to get the job done! I… would like to deal with Marcelo again!Thank you for your patience and understanding! We're glad to hear Marcelo provided professional service and kept the communication clear at Herb Chambers Cadillac of Lynnfield. We look forward to assisting you again in the future!
Great experience
by Kathryn Kalil on 10/08/2024On October 5th I had a scheduled appointment for an oil change and inspection sticker for my car I purchased there a year ago. When I got there I was warmly greeted by service advisor Vadim Khalapov. I can't say enough good things about… him. He was very helpful in answering all my questions. He was very kind and patient, and honest which goes a long way. I watched as he was helping others as well in the same manner. He is very knowledgeable about cars, which made it easy to understand the importance of good car maintenance. It was evident that he cares about the customers. He took the time to make sure I knew what was going on with my car at all times. Also I would like to mention Rudy who serviced my car, and John in the parts department. Both of them added to making the service visit great. I highly recommend serving your car here.Kathryn, thank you for sharing your experience with Vadim and the team at Herb Chambers Cadillac of Lynnfield! We're delighted to hear that they provided such attentive service. We appreciate your recommendation and look forward to seeing you again!
Great service!
by Kara on 10/05/2024Marcelo is awesome to work with. Very knowledgeable and kind. I would definitely recommend!Thank you for the great feedback! We are proud to have earned your support and happy to hear that you had such an excellent experience working with Marcelo. Drive safely from all of us at BMW Northwest.
Almost great experience
by Rich on 09/28/2024Salesman Ted was great. He was professional, knowledgeable and helpful and continues to be. In a nutshell, great to work with. Waiting for and checking out with finance shouldn’t have to be so long since I was paying cash for the car Also I… feel $459 for document preparation is a little excessiveRich, thanks for the feedback! We're glad to hear Ted provided excellent service at Herb Chambers Cadillac of Lynnfield. We'll take your comments about finance wait times and document fees into consideration. Enjoy your new car!
Great prompt service
by Janice W on 09/07/2024Friendly, courteous, professional, kept you informed on progress of maintenance service on my car.Janice, it was our pleasure to assist you. Thank you from all of us here at Herb Chambers Cadillac of Lynnfield!
Great Service
by Joe on 08/28/2024updated 09/04/2024Service professional kept me informed and discussed my options in servicing my car. He kept my needs in-line with what I needed to have done in order to have my car run efficiently.Joe, we're glad to hear our service professional kept you well-informed and aligned with your needs at Herb Chambers Cadillac of Lynnfield. Thanks for sharing your experience!
Great Service
by Big Dom on 08/07/2024They always treat customers with respect and do an excellent job with service. The car wash is a nice touch.Thank you for recognizing the excellent service and respectful treatment at Herb Chambers Cadillac of Lynnfield. We're glad you enjoyed the car wash touch!
[non-permissible content removed] BUT I had a good experience
by Mark Garner on 07/27/2024You just have to go in knowing you're dealing with [non-permissible content removed] and you'll be fine. I traded in my car and bought a used car that msrp for $9,998. My car was very old but still blue booked for $2,800. They said due to… condition they could only give me $500 for the trade which I was OK with to just move the process along. Hilariously the finance manager tried to sell me a $4k a year service package on a $10k car. I have my own mechanic so I declined that and the lower tiers. After I bought the car even though it had been through their shop and I had paid a inspection fee, when I went to my mechanic to get the inspection sticker the new car failed inspection! Something to do with emissions. So now I have 60 days to drive it and then I go back to try and get a sticker. With all the add on fees (docking and such) I paid $11,143.38 for a car that stickered for $9,998. They tried to get me to sign the title to my car over to them before the new car had even been through the service shop which i thought was odd. Dick Dooling was the sales guy and although [non-permissible content removed] he was great! Very helpful in explaining the trade and registration process. Any time you go to a dealership you're going to be dealing with [non-permissible content removed] and so I'd say these guys in that context were really very good. It needs some things but all in all I think I got a good deal and they made their profit.Mark, thank you for sharing your detailed experience. It's good to hear that Dick was helpful throughout the process despite some hiccups along the way. If there's anything more we can assist with or if you'd like to discuss further, please reach out. Thank you, Ken Mulstay - General Manager - kmulstay@herbchambers.com
A Few Good Men
by Mike Corey on 07/25/2024Idelmy and Clyde made my purchase easy and simple ..Each explaining every question and taking time to explain to my wife and I every detail ,line item, and solution we inquired . I have been purchasing vehicles from Herb Chambers Cadillac… for around 15 years and these two gentlemen are a huge reason why I continue to do so .Thank you so much for the review and the continued business with us. We really appreciate that you took the time to recognize Clyde and Idelmy. They are two of our best! Enjoy the rest of your summer.
Salvatore, we're delighted to hear that Henri and Ken provided you with such a professional experience at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your positive feedback!
by Herb Chambers Cadillac of Lynnfield on 05/12/2025