Flagship Motorcars of Lynnfield
Customer Reviews of Flagship Motorcars of Lynnfield
Review type:
Beyond expectations!
Making dreams come true!
by ddosreis on 01/11/2024Skip Peterson, Ibe Ogwu, and Anthony Alvarado are making dreams come true at Flagship Motorcars! My wife and I just bought our first Mercedes, a certified pre-owned GLA 250 - which has been my dream car for years - and the whole experience… was wonderful. Since we live in Norwood, a good 1.5 hour drive during evening rush hour, we arrived not long before closing for our test drive/purchase visit and our pickup visit. On the first occasion both Skip and Ibe stayed late even though a snowstorm had just started coming down. The night we picked up the car Skip welcomed us with a gorgeous bouquet of roses and Anthony ducked in and out of the pouring rain to show us the ins and outs of our new car. The whole team went above and beyond to make us feel welcome, valued, and special. Thank you all!We're delighted to know that our team at Flagship Motorcars of Lynnfield went above and beyond to make your first Mercedes purchase a memorable one! It's great hearing how much you appreciated the extra efforts during those late hours. Enjoy every mile in your new GLA 250, and thank you for sharing this wonderful experience with us!
Great experience!
by Yogi on 11/19/2023Made the process really quick and seamless!Thank you for the fantastic feedback! We appreciate you trusting the Flagship Motorcars of Lynnfield team with your business and hope to see you again in the future!
Nobody does it better!
by Toni D on 11/10/2023From the moment you arrive at Flagships Motorcars in Lynnfield, until the time you leave you are treated with respect by every staff member you encounter! They are efficient, knowledgeable and professional. It’s a pleasure to work with… them! Especially their Service Manager, Nathan Haugh.Thank you for the fantastic feedback, Toni! We appreciate you trusting Nathan & the Flagship Motorcars of Lynnfield team with your service needs and look forward to seeing you at your next visit!
Top notch service!
by Rick on 10/09/2023Very impressive… professional and courteous service. Addressed my issue the same day, kept me informed and returned my car with the problem solved and cleaner than when I dropped it off.Rick, we're delighted to know that our team at Flagship Motorcars of Lynnfield was able to address your issue promptly and efficiently. Thanks for the positive feedback!
First time experience
by Gordon on 06/10/2023This was my first time to Flagship Motors of Lynnfield for service. I was assigned a service advisor, Stephen, I found him to be very professional and knowledgeable. Overall I was very pleased with the service I received.It's wonderful to hear Stephen made this service experience great for you, Gordon! Thank you for trusting Flagship Motorcars of Lynnfield with your vehicle! We'll see you next time!
Amazing service
by Paul Beaulieu on 05/30/2023Nathan and the entire service team at Flagship Lynnfield are truly first rate, consistently. It is nice, and important, as a customer to be recognized, appreciated, called by name, listened to, and followed through with, again consistently.… I am always treated with respect, care, and empathy whenever I walk through the door. Service and solutions are equally applied during normal operations and flawlessly also during service recovery. A business cannot compete in any market without the benefit of such stakeholders. Mercedes and Herb Chambers are well served by Nathan.Nathan and our service team appreciate this fantastic five-star review, Paul! Our team is proud to have provided such excellent care during your appointment, and we are grateful that you took the time to tell us about it! We hope you're enjoying your vehicle and look forward to serving you again soon! Thank you for trusting Flagship Motorcars of Lynnfield with your vehicle!
ZERO STARS
by Kerri Smith on 05/25/2023I purchased a certified preowned 2020GLC 300 in Feb. Last week the check engine light comes on and car loses all power and is limping. Vehicle gets towed back to flagship on the Monday morning. Beyond the initial acknowledgment of having… received the vehicle, I heard nothing for days. I called for updates only to be told they were swamped and they hadn’t yet looked at it. After eight days I finally got a call that it’s ready. When asked what exactly was wrong with it Nathan gave me a very cryptic answer of some software updates and a couple of recalls,won’t tell me specifically what they were. When purchasing a certified, preowned Mercedes I was assured that any open recalls would be taken care of prior to delivery of the vehicle. Obviously this didn’t happen. You pay extra for a certified preowned so that you have peace of mind but in reality it doesn’t appear it was certified at all. When I picked up the car originally it had the previous owner’s sunglass is still in the holder, had no windshield washer fluid, one of the key fobs was broken and taped. All small things but small things are what matter when you get a Mercedes right? What’s not small is when you’re stranded by your vehicle because of open recalls that weren’t taken care of prior to taking delivery of your “new” vehicle. Mercedes so called luxury experience is far from it.Thank you for bringing this to our attention, Kerri. We apologize for the inconvenience and frustration you experienced regarding your vehicle. It is not our intention to leave our valued customers in the dark during the service process and we apologize if communication fell short on this occasion. We assure you that all of our certified pre-owned vehicles go through rigorous inspections, however, it's clear there was an oversight with your particular car and we're terribly sorry for that. If you have any further concerns or questions about the work done on your vehicle, please don't hesitate to reach out to us directly so that we may address them. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
Mercedes family
by Frank on 05/07/2023My wife and I recently purchased a Mercedes at different times for each of us from Julialisa. In both cases Julia was excellent to work with. I’m very pleased with my E series. In my wife’s situation Julia gave her good advice on the model… (a C300) that would best suit her. It took several weeks to find but Julia finally found the right car. Overall we were pleased working with Julia and Flagship.Hi Frank, thank you for taking the time to share your experience with Julialisa and the Flagship Motorcars of Lynnfield team! We're glad you found the right Mercedes for each of your needs and appreciate you including us in the process. We hope you love your new vehicles and look forward to seeing you both again! Thank you! - Flagship Motorcars of Lynnfield
unsatisfied service
by Forrest on 02/12/2022I have never written a one-star review before. But I want people to be aware. I tested drive a used Mercedes last night and told the salesman Awara that I can come tomorrow morning with the fund to close the deal. So I went to the bank… early in the morning, and spent another hour driving to the dealership only to find out that someone else was "taking a look" at the vehicle. So I waited 45 mins because Awara told me that person is likely not going to move forward. However, my patience and time had only brought me the news that I can no longer purchase it. Even though Awara was trying to be nice, I still felt been taken advantage of because I am from a minority group.We understand your frustration. We'd like to help resolve these concerns and improve the situation, if possible. Please don't hesitate to contact me to discuss this in more detail. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
To bring this matter down to a "minority" is outrageous! It's understandable that you would be disappointed, but it makes no sense that this salesman would suddenly become racist, AND, you never even mentioned if you offered the same amount, or if you were financed?! There are so many other factors to be considered here, again, bringing this negative review down to a matter of being a "minority", (perhaps?) is insulting and ridiculous. And, I have not purchased from this dealer, but reading other reviews I wom't hesitate.
Exceptional Service
by Michael on 01/09/2022I had the opportunity to purchase an automobile from Flagship Motorcars of Lynnfield recently. From the start, the service provided by the team, namely Arthur Kloack who was my salesperson, made the entire experience a painless one. He… answered any questions I had and was knowledgeable and paid attention to detail every step of the way. Unlike dealership experiences I have had in the past, I didn't feel pressured at all, and was comfortable thru the entire purchase. The team at Flagship should be commended on their professionalism in running a great showroom. Thanks also to Marc Limage, one of the managers, who also was supportive of his sales staff by helping to meet the needs of the customer. I would definitely recommend Flagship Motorcars of Lynnfield to my family and friends. Keep up the great work.Thank you for taking the time to share your experience, Michael! It was a pleasure having you visit us here at Flagship Motorcars of Lynnfield and we're thrilled to hear that our team provided you with such excellent service. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you!
Smooth process
by Satisfied Customer on 10/15/2021Noufel (Phil) assisted me. I arrived pretty late and was a little worried they were gonna kick me out. They greeted me and offered refreshment which was a nice little touch. Very honest and transparent throughout the process, no BS. They… offered me a little under what my KBB predicted for much trade-in but they tried hard to make the deal work. They did the best they could without wasting any time. Ibay the finance manager assisted me with comparing different banks for the best pricing on the loan. I was really impressed - they made the whole process so smooth. Definitely recommend this MB dealership to anyone who is interested in purchasing an MB. Also, they have a REALLY IMPRESSIVE inventory!Thank you so much for taking the time to review your recent experience with us! We're thrilled to hear that our team provided you with excellent service throughout your visit and we'll be sure to pass along your kind comments. Your business is greatly appreciated by all of us here at Flagship Motorcars of Lynnfield and we hope we have the opportunity to work with you again in the future. Take care and enjoy your new vehicle!
General service
by Ken R on 08/19/2021Best service dept. I have ever used. These guys are courteous and efficient.I have worked with Nathan and team for many years from general service and complex issues. Thank you Flagship !Hi Ken! Thank you for visiting Nathan at Flagship Motors of Lynnfield! We're so happy to hear that he was able to assist during your recent appointment! We appreciate your kind review!
Always Great!
by SteveB NH on 07/11/2021I travel two hours each way to have my cars serviced at Flagship (on a good traffic day). Service is always prompt, polite, and on target. I deal mostly with Nathan who is always detailed, helpful, realistic, and communicates updates just… the right ammount. The attention to each detail, foloowup after the service, amd ability to work around my schedule is very important and wonderful. Bottom line + great place! Thatks for taking care of my 11 cars over the past 14 years!Thanks for always making the trip to us at Flagship Motorcars of Lynnfield! It means so much to know you can always count on Nathan and our team. We'll see you next time!
Don’t recommend
by Jordan on 05/27/2021I did have a good receive at first but took that down as soon as it hit four weeks since buying my car and still haven’t been able to pick it up. I was told it’d be a couple weeks. It’s been four now and instead of sending a runner down… to do all the paperwork in one day, they mailed it making me the customer wait weeks and still haven’t gotten my car. I have now had to pay another month of insurance on my current car while also paying on the new cars insurance. I’m incredibly disappointed in the service and would never recommend this dealership to anyone.Sale made easy
by Vin on 04/24/2021Skip at Flagship was excellent to deal with. I messaged him many times and he was very responsive even on weekends. Kept me updated on my order. Delivery of my vehicle once it arrived at the dealership was fast and courteous. Car is as… advertised and exceeded my expectations. Go see Skip.Thank you for this awesome feedback! We're lucky to have Skip on the Flagship Motorcars of Lynnfield team and will pass along your kind comments to him! Thanks again and we look forward to working with you again in the future.
Excellent Professional Service
by Lawrence Aiello on 03/31/2021Stephen Lopes was my advisor and he was very helpful in explaining the service offerings and intervals which heretofore I was unaware. My service visit was quick and safe from a pandemic standpoint. Seating in the waiting area facilitated… social distancing which I greatly appreciated. Overall, my visit was very easy and pleasant.Exceptional
by Toni D on 03/31/2021Herb Chambers/Flagship Motorcars of Lynnfield consistently does an extraordinary job regarding service. The entire team works cohesively and efficiently from the moment you arrive! And given how busy life can be I also appreciate the extra… efforts concerning client health and safety during these unprecedented times. They offer excellent customer service, communication and flexibility when necessary.Herb Chambers Flagship Motorcars
by Ken on 03/24/2021I experienced exemplary courtesy and service.Thanks!
by Derek Hodgdon on 03/23/2021Mike was great to work with. Understood that time was of the essence and worked quickly to get a deal done. Mike also helped us with some final logistics as we were from out of state. Was a great car buying experience.Overall experience
by Goizueta Carlos on 03/22/2021I’ve been getting the service and fix of any problem in my glk350 since 2016 at flagship... and yes, prices might seems little over a regular shop, every time the did or service or a fix in my car, I never regret. Peace of mind every time.… Great attention and response from Nathan at all the time.2019 Ford Raptor
by Vinnie on 03/20/2021Karl was a pleasure to work with, it was truly a hassle free experience
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz Sprinter
Rachel, we're delighted to hear that Craig and the team at Flagship Motorcars of Lynnfield made your second lease experience a success! Thank you for choosing us again, and we look forward to seeing you next time. Enjoy your new vehicle!
by Flagship Motorcars of Lynnfield on 05/12/2025