Customer Reviews of Pride Hyundai of Lynn
Review type:
Do not get service here
by JW on 05/22/2025More than once I came in for an oil change and the first one, they somehow broke my Throttle Position Sensor! They claim it was coincidence. Really? That is a steel unit and was damaged in the shop. I did not have to pay for this as it was… covered...how convenient...Went back today for another oil change only. All set, drive out on to the Lynn way and my car suddenly has no power and all warning lights are on! I was lucky to make it back across the Lynn way going 2 MPH with flashers on. Got back, the say they have no idea, must diagnose and it it is not something they did, they want me to pay for "diagnostics"!!! Sorry no. They checked it out and said buildup of lots of leaves in my tailpipe and they are cleaning it out. I park in a covered driveway where there are NO leaves! They did that and the car was good to go but I will NEVER be back at PRIDE HYUNDAI.Fantastic
by IAMDFITO on 05/14/20255 Stars I've been with Hyundai for nearly 11 years, and Stephanie Cogliano is by far one of the best I've worked with. She's incredibly great at her job—professional, knowledgeable, and friendly. I recently had an oil change, tire… replacement, and a new horn installed, and everything was handled smoothly and efficiently. Stephanie made the whole process easy and stress-free. Highly recommend her if you're looking for top-notch service!Thank you for sharing your experience! We're delighted to hear that Stephanie provided exceptional service during your visit at Pride Hyundai. We appreciate the recommendation and look forward to serving you again in the future!
Oil change
by Michael R on 04/27/2025updated 05/02/2025Open on Saturday for oil change, which makes it convenientMichael, thank you for sharing a positive review of Pride Hyundai!
Quick and professional service
by Diego on 02/22/2025I made the appointment online and then called for a specific issue. Gabriel was very diligentDiego, we are glad to hear that Gabriel and the Pride Hyundai team provided 5-star service! Thanks for sharing your kind words!
Four Flat Tires
by Bosstown038 on 01/07/2025Service was very good Gabriel made sure that I had his direct contact information and kept me posted. All of my tires were slashed and he let me know that I had Tire and Wheels coverage and negotiated with the company on my behalf so that I… didn’t have to pay anything for the tires he was very professional and courteous even though I kept nagging him. Lol 😂We're delighted to hear that Gabriel provided you with such excellent service at Pride Hyundai! It's great to know he took care of everything and ensured a hassle-free experience for you. Thanks for sharing your positive feedback, and we're here if you need anything else!
Great servic3
by Gfg on 11/01/2024updated 11/19/2024My car was done in a timely matter. Called us to let us know what the issue was, before doing the work qnd kept us up to date on the repairs. Gabriel and others were courteous people.We're delighted to hear that Gabriel and the team at Pride Hyundai provided you with timely and courteous service. Keeping our customers informed is a top priority, so we're glad it made your experience positive! Thank you for choosing us!
In and out in no time.
by JHN on 10/04/2024Went in for a standard service with one recall item. They told me 90 minutes and it was exactly 90 minutes.We're delighted to hear that our team at Pride Hyundai delivered prompt service as promised! Thank you for choosing us, and we look forward to assisting you again in the future.
Extreme service
by Dom on 09/29/2024This place was amazing at taking their time to figure out and resolve (finally) the issue with my car. It was there at the shop for a while but Stephanie was able to get me a loaner vehicle to use while my car was being serviced. She and… her team were/are very respectful and extremely helpful. There was a ton of stuff going on on my end but Pride and Stephanie were able to help me in a way no one else could at that moment. I appreciate their great service and patience with me and my vehicle and the 200k amount of times I kept calling because I was anxious. I was measured and ended up being Very satisfied 😌. They can also help you get set up with payment options so try not to worry too much. Thank you, Pride Hyundai of Lynn Ma.Thank you for sharing your experience! We're glad to hear that Stephanie and the team at Pride Hyundai were able to assist you so effectively. Your satisfaction is our priority, and we're happy we could provide a loaner vehicle during the service. We appreciate your patience and support!
Service
by S on 08/07/2024updated 08/16/2024Everything was done in a timely manner. Customer service was great.It was our pleasure to assist you. Thank you from all of us here at Pride Hyundai!
Never buy another Hyundai
by Tony on 08/04/2024Service was fine- but the service notification came on in my car so I made an appointment and when I got to the dealership- I was told that I had to pay because the miles weren’t near where the warranty would kick in. If this is the case… then the service notification should not come on until the mileage hits where it should be. So I had to pay for the service of oil change and tire rotation. Now it was 6 months later so the time should have been the factor here not the mileage. I never had this issues with Toyota- they always honored the warranty no matter what the mileage was and once you got your three free ones then you had to pay. I’ll never buy another Hyundai again.Tony, I understand your frustration with the service notification and warranty coverage. We aim to provide clear communication regarding our policies, so I'm sorry for any confusion caused. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Bob Carter - Service Manager - (781) 592-3800
Dealership didn't resolve problems/Called multiple times/never called back
by Ashley Marchesi on 06/14/2024I scheduled an appointment for recall service, and waited for over a week for the appointment. The Dealership didn't resolve the recall problems, and allowed us to leave with the car still in poor shape. I Called multiple times, and I was… told i'd recieve a call back that day ASAP since the car broke down on the way to work. The service center told me I'd have to wait until 6/25 for a new appointment. I asked to speak with an advisor and was assured I would recieve a call back ASAP. I never received a call back from an advisor or ANYONE and had to call AAA for assistance - wasting my own available miles. It's now almost 24 hours since I requested the call back, and still haven't received any assistance or service relating to this issue. I wouldn't suggest this dealership. Go to any other location.Ashley, I'm truly sorry to hear about your experience and the lack of follow-up from our team. This is not the level of service we strive for, especially in urgent situations like yours. I'd like to personally assist you with this matter as soon as possible, but I am unable to locate your information in our system. Please reach out to me directly when you have a moment. Thank you, Bob Carter - Service Manager - (781) 592-3800
Service Is Always a Pleasure at Pride Hyundai
by Andrea2649 on 06/11/2024I was greeted promptly by Christopher. He said that the work on my car would take about an hour and three quarters. In fact, the work was completed in about an hour and a half. Christopher explained the work that was done, and I went to my… car that had been turned around and was ready to go. The entire experience was positive and pleasant.Andrea, we're delighted to hear that Christopher and the team at Pride Hyundai provided you with a positive and efficient experience. Thanks for sharing your feedback!
Coffee while you wait
by CherylBurton on 05/17/2024Appreciated the written statement with costs for recommended services. Craig, my Service Rep, reviewed and answered my questions. Waiting area clean, well lit with a Great Coffee Machine with multiple choices of coffees including half decaf… 😊Cheryl, we're glad to know you appreciated the transparency and that Craig was able to answer all your questions at Pride Hyundai. We also love hearing positive feedback about our waiting area, we'll be sure to pass along your positive feedback! Thanks for sharing your experience with us.
What more can you ask for.
by Fubu on 04/15/2024The service agent was friendly and informed and explained the charges. She also advised that there were other service recommendations.We're glad to know you had a positive experience with our service agent at Pride Hyundai. We always aim to keep our customers well-informed about their vehicle's needs. Thanks for your feedback!
Recall Service Appointment
by JRH on 04/07/2024Craig and the rest of the service crew did a 5/5 star job on my car. No surprises, on time and professional.Thanks for the positive feedback! We're glad to know Craig and our service crew at Pride Hyundai met your expectations with their professionalism. Looking forward to serving you again in the future!
Maintenance on my leased Tuscon
by Deb on 03/08/2024Stephanie in the Service Department was very friendly, thorough, and willing to investigate my warranty responsibilities!Deb, we're glad to know Stephanie in our Service Department was able to assist you effectively at Pride Hyundai. Thanks for the great review!
Great Service
by John D on 07/07/2023Excellent service from the service advisor. Service preformed was accomplished quickly. Highly recommend the dealership.John, thanks for the excellent review! We're glad to hear that our team provided you with a top-notch and efficient vehicle service. We appreciate your recommendation and look forward to serving you again at Pride Hyundai!
Good place
by Maria iulian on 06/13/2023Very professional peopleMaria, it makes us happy to receive your 5-star review of Pride Hyundai!
Horrible service
by Victor on 03/25/2023It was a horrible experience, I would call and never get answers, it took from March 23, 2022 to end of December if 2022 to get the car repaired under warranty, the they charged me for the battery that stopped working because my car was… parked on the dealer for months. The first time I went to asked in person about the status of the car was May 2022 (because they would not say anything over the phone), they couldn’t even find the car. The next communication was in November 2022. Again it was a horrible experience and they didn’t even acknowledge there was a problem with the situation. I would not recommend using this dealership for anything, they will take your money and then abandon you when you need them!Victor, we strive to deliver a seamless experience, so it's very disappointing to see there were some delays and inconveniences in regard to our communication and repair work. This certainly does not sound like the attentive professionalism I expect from our team, and I sincerely apologize for any mix-up on our end. I understand your frustration and I'm very sorry we've lost your business, but I appreciate you sharing your experience and I will be sure to address it with my team. If there's anything else you can add that might help us make improvements in the future, please reach out to me directly. Thank you, Ed Cunha - General Sales Manager - 781.592.3800 ext. 2555
Hyundai elentra 2012
by Shannon on 03/18/2023My Elentra might be a 2012 but it only has 78,000 miles so I bring it to hyundai whenever there's a engine issue. This week I had it towed to Pride when solid engine light came on. Krista called me to let me know my car made it to parking… lot safely and a technician would diagnose ( for a fee of course) I needed spark.plugs and 4 new coils and caliper replacement. The work was done quickly most likely due to Krista being proactive about ordering and requesting parts! I really appreciate the way she and the staff treated me and explained why repairs were necessary. I had my car back in 2 days which is a welcomed change ( back in 2020 in took 2 month for Pride to diagnose engine and fix a simple crank shaft).Hi Shannon! Thank you for trusting us with your 2012 Hyundai Elantra! We appreciate your business and we will pass along your feedback to Krista. Safe travels until we see you next at Pride Hyundai!
Great experience all around
by MikeFesta on 08/25/2016updated 09/07/2016Sam at the collision center was particularly helpful in all phases of my dealings with Pride. The work was done quickly (even though there was extensive damage), and it was a hassle free experience. They handled all the issues with our… insurance company that resulted in a very satisfactory outcome
Hyundai Tucson
Hyundai IONIQ 5
Hyundai Sonata
Hyundai Santa Fe
At Pride Hyundai of Lynn, we invite you to Feel the Difference, the Pride Difference! As a part of the Pride Motor Group that’s served the North Shore for more than 40 years, our Hyundai dealer near Boston, MA, has plenty of experience guiding people to the right cars and SUVs for their lifestyle, and granting them attractive financing options to boot. When you’re on the hunt for your next Hyundai, allow Pride Hyundai of Lynn to treat you to the automotive experience you deserve.
Come to us for a wide variety of new Hyundai models that will help you cruise past city traffic and head out on weekend journeys in style and comfort. The new Hyundai Sonata and Elantra provide drivers with stylish sedans at affordable prices, while the Hyundai Genesis can envelop you in luxury on every drive. Explore the Hyundai Santa Fe Sport or Tucson if you want a powerful, fuel-friendly SUV, or check out the Hyundai Veloster for a funky ride that will let you stand out.
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
- Collision Repair/Body Shop
- English
- Portuguese
- Spanish
I'm sorry to hear about your frustrating experiences with us. It's concerning that you've encountered these issues during routine maintenance, and I apologize for any inconvenience caused. We strive for transparency and quality service, so please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Marc Cortez - Service Manager - 781-596-1010
by Pride Hyundai on 05/23/2025