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Pride Hyundai of Lynn


777 Lynnway, Lynn, MA 01905 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (15) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Dealership didn't resolve problems/Called multiple times/never called back
Written by Ashley Marchesi on 06/14/2024

I scheduled an appointment for recall service, and waited for over a week for the appointment. The Dealership didn't resolve the recall problems, and allowed us to leave with the car still in poor shape. I Called multiple times, and I was told i'd recieve a call back that day ASAP since the car broke down on the way to work. The service center told me I'd have to wait until 6/25 for a new appointment. I asked to speak with an advisor and was assured I would recieve a call back ASAP. I never received a call back from an advisor or ANYONE and had to call AAA for assistance - wasting my own available miles. It's now almost 24 hours since I requested the call back, and still haven't received any assistance or service relating to this issue. I wouldn't suggest this dealership. Go to any other location.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Pride Hyundai on 06/17/2024
Dealer Response
Ashley, I'm truly sorry to hear about your experience and the lack of follow-up from our team. This is not the level of service we strive for, especially in urgent situations like yours. I'd like to personally assist you with this matter as soon as possible, but I am unable to locate your information in our system. Please reach out to me directly when you have a moment. Thank you, Bob Carter - Service Manager - (781) 592-3800
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