Marty’s GMC
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Customer Reviews of Marty’s GMC
Review type:
Repairs on the 2016 GMC 3500 HD
by 2025GMC on 02/24/2025
John is the best diesel mechanic in the United states. I admire how honest he is and the skills he has. My Name is Jerry Hogan and I'm a district Fire Chief on Boston Fire Department. I could not be happier with the repairs he has made on… my 2016 GMC 3500 HD Dually . This is a real review, I have ordered a new 2025 GMC 3500 HD Dual Wheel Pickup and marty's GMC is going to do the uplifts, external fuel tank, etc. [contact info removed]
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Repairs on the 2016 GMC 3500 HD
by 2025GMC on 02/24/2025John is the best diesel mechanic in the United states. I admire how honest he is and the skills he has. My Name is Jerry Hogan and I'm a district Fire Chief on Boston Fire Department. I could not be happier with the repairs he has made on… my 2016 GMC 3500 HD Dually . This is a real review, I have ordered a new 2025 GMC 3500 HD Dual Wheel Pickup and marty's GMC is going to do the uplifts, external fuel tank, etc. [contact info removed]2018 Sierra
by tbarker34 on 03/12/2018updated 03/28/2018Had a very positive experience with the Marty's team, especially Lenny Lima who was the salesperson I dealt with the whole time. Will be going back and would recommend to anyone.NIGHTMARE!
by autoshopper5 on 03/30/2015My fiancé and I went to Marty's to test drive a 2013 diesel truck that was listed online. We fell in love with the truck, and, though we were highly disappointed with the trade-in value they gave us, we agreed to purchase the truck under… the condition they take care of the service engine soon light that was on. Looking back now, I wish we ran far away after the low trade-in value of our original truck because after we shook hands, it was a consistent downward spiral full of empty promises. Over the course of the next 14 days, we went to the dealership 5 times, always waiting a significant amount of time before being taken care of even when we had appointments. We were told we were all set with the paperwork only having to go back two days later. We were told the truck was ready to be picked up only having to wait at the dealership 1.5 hours because it was still being worked on when we arrived at the agreed upon time - it hadn't even been cleaned yet! We had an appt to go back the following Monday for a detail and sticker, and the dealership was closed for a funeral; we never received a phone call letting us know! Once we finally were able to drop the truck off for a sticker & detail, we received a call 3.5 hours later saying the truck was ready. Upon arrival, we were told the truck wouldn't pass inspection, so the truck continued to stay at the dealership an additional 3 days (another wasted drive). 14 days into the deal, the truck we purchased still wouldn't pass inspection, so we decided to cancel the entire thing. Again, we went back to the dealership to sign paperwork to cancel the deal and take back our original truck. We were told they would take care of the title and re-registration of our original truck. Two days later, after not hearing what the status of the registration and title was, we called and were told they have to "track down the title." Another day and another phone call later, we were asked to come back and sign more paperwork to get the registration taken care of. 5 days after canceling this deal, we had to go back to Martys for the 6th time in order to get our registration and title. No one at Martys seems to have a smart brain cell to put together to get things done appropriately! It was a 19 day nightmare!! And because Martys gave us back a dirty title of our original vehicle, after purchasing a new vehicle from a much more efficient dealership, we still had to deal with obtaining a new title for our original vehicle (even though I had argued this with the sales manager that we needed a new, clean title for our original trade-in). They just didnt seem to know the appropriate ways to handle things. We talked to 5 different people at the dealership over the course of this ordeal and were never able to get anything settled. No one seems to know the proper way to deal with anything. There's no such thing as communication or compromise or organization. While I'm sure the dealership was adamantly working on the truck at the end, they were never able to resolve the issue to any sort of satisfaction. When I say we regret ever stepping foot in the place, it's a major understatement to our true feelings. I HIGHLY recommend people steer clear of this dealership! Worst car buying experience ever!!
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