Mercedes-Benz of Hanover
Customer Reviews of Mercedes-Benz of Hanover
Review type:
Joe was wonderful
by Rory on 11/08/2022Overall great experience, Joe was wonderful to work with. He kept me updated through the whole process, He had great product knowledge. I would buy another car from Joe. Ask for Joe !!!!!!Legendary service! Bravo!
by Elliott on 10/10/2022They were courteous, patient and could answer all the questions we had! Bert our salesman was fantastic!Thank you for the review, Elliot! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
Where’s My Car?
by Larry on 08/03/20221. Dealer posted a car before they had possession of vehicle 2. I didn’t know the vehicle wasn’t there however the dealer schedules a test drive with me at 9AM TO 9:15AM 7/23/2022. 3. I texted them back at 8:25AM 7/23/2022 to let them… know I was going to be late. I started on my way to Hanover 4. They called at 8:58AM to let me know the car wasn’t available. At this point I’m halfway there. Might as well see what I can get for a trade-in. 5. They came in with a trade in value $3k less than the final deal. Which was also $1k less than other bigger dealerships. 6. On July 23, 2022 I put money down and waited for the car to come in. Car shows up July 28, 2022 7. July 28, 2022, first time seeing the car and a test drive. I decide I want the vehicle. 8. I get the car insured July 29, 2022 to rush the registration process. 9. Aug 1, 2022, they misread the effective dates on the insurance. I trust this and call my insurance and hurry the insurance co to get me new cards. 10. DMV appt scheduled at 2:30 but they need a VIN check first. Also they don’t have the tax check, I’ve got to front the money. They state to my wife at 2:17 they arrived for the VIN check but nobody was there. I didn’t get a call until 2:43PM 11 It’s now August 2, 2022 and I still don’t have the car, the car is not registered. Lack of communication Unfair initial trade-in value offers Will not go the extra mile to get your car registered (get up early like the rest of us and make the appointment). I don’t think this would happen to Mr Cantin…Fred casinelli
by Fred casinelli on 08/02/2022Everyone care and helps solve the problems Matt sales manager Chris in sales Rob in financeThank you, Fred! We are thrilled that you had a great car buying experience!
The experience was awesomely amazing. Nate and Rob were excellent.
by Meenu on 08/02/2022They had made the process very smooth. We were able to take our dream car home on the same day. Thank you Nate and Rob for your excellent service.Congratulations on your new car, Meenu! Thanks for the review.
Great buying experience
by Steve on 08/02/2022Very competent and easy to test drive vehicles.Thank you, Steve! We thank you for your business and look forward to your next visit!
Good experience!
by Selda on 08/02/2022Gus was great! He helped me through the entire process and went above and beyond to make it a lot easier for me as a first time buyer. Highly recommended!Thank you Selda for your kind words! We thank you for your business and look forward to your next visit!
Customer service
by Raymond Rimple on 07/29/2022My sale rep Zayne was very professional he helped me through the process of buying my GLK e350 and also my online. Rep great team work and great experience I will purchase another vehicle from this dealership againThank you for the review, Raymond! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Mercedes’ is a must
by Lisa short on 07/22/2022Great experience, not overwhelming or pushy for a sale … very nice experience. Would definitely recommend this team in Hanover . Nate was very helpfulThanks for the great rating and review, Lisa!
Sales crew at Mercedes Hanover are Awesome!
by Joyce on 07/18/2022Mercedes Benz sales staff of Hanover are so accommodating. This is my second purchase at this location and they do a fabulous job from selection to closing. They are very informative and thorough. You won’t be disappointed.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Stress-free Experience
by Sue on 07/15/2022The staff was very professional, honest, and efficient. Everything they had promised via email was delivered. Such a pleasure working with P.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
In love with my Mercedes’ 😍
by Heather on 07/12/2022Went to shop for a new suv, didn’t have an appointment Chris took me right in and I was sold the minute I drove it. Awesome service! Chris is amazing!!!Congratulations on your new ride, Heather! Thanks for the review and kind words for Chris.
❤️ My Mercedes!
by Donna on 07/08/2022Awesome dealership! Greatest people! They definitely go the extra mile!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Awesome experience
by Derek L on 07/07/2022Working with the team was a great experience. Very professional. Stayed late to complete the deal and were very accommodating when I arrived earlier than agreed to collect the carThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Mercedes-Benz of Hanover is outstanding & working with Gus was glorious!
by LHughes on 07/07/2022During this difficult time of finding a vehicle with low inventory Mercedes-Benz of Hanover was terrific to work with! They were professional, genuine and thoughtful. Grace in internet sales started the process on the right foot answering… the additional questions I had about the vehicle and understanding who I was as a buyer. Well done, Grace! And the sales team, the attention that Gus was able to provide once I arrived at the dealership was exceptional, the test drive was educational and insured the SUV was the right vehicle for me. Once I committed to the vehicle the process was seamless and we expedited it quickly, Matt (sales manager) was direct and easy to communicate with and set my mind at ease. I really can’t thank these individuals enough for such a smooth transaction. I highly recommend Mercedes-Benz Hanover and I will be a customer for life.Congratulations on your new car! Thanks for the review and kind words for Grace and Gus. We hope you loved your new vehicle for years to come.
Great team
by Omar on 07/01/2022Great team at MB hanover!! Straightforward process and overall great experience!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Best car buying experience ever!
by Thomas Nicholson on 07/01/2022Everyone on the staff was very helpful. Very big Thank You Phalen And Brian Vaas for the painless process!! I will be back and will recommend anyone looking for a car to start at HMB.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Excellent experience with Mercedes of Hanover
by Sophie on 06/22/2022We are very happy with our purchase of a new GLC 300. Albert was excellent salesman and helped us with the everything. He made our day. He dropped off our car to the house the next day! We will recommend Albert and the Hanover Mercedes to… anyone! Thank you so much!!Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Made the whole process so smooth!
by Claudia on 06/22/2022Gus was awesome. Everyone was super sweet and accommodating. They asked every question I had and showed me everything I had to know about my new car. My whole family wants a Mercedes after our experience here!Thank you Claudia for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience
Smooth sailing
by Jerome on 06/13/2022The sales personnel went out of their way to accommodate me and make the purchase as easy and stress free as possible. No pressure to purchase anything extra and they even picked me up from Woodshole (I live on the Vineyard). Joe Z was an… excellent sales rep and it was like working with an old friend. They gave me all the information I needed and did it in a way that wasn’t overwhelming. I highly recommend checking out the dealership to everyone that is looking for a new or used vehicle.Thank you for the recommendation and kind words, Jerome! Congratulations on your new car, Joe! Thanks for the review.
3 Trips to the Dealership
by Wendy Corthell on 06/10/2022This Dealership provided me with a personalized and professional experience. They are extremely knowledgeable and experienced which helped me make my final decision , I want to especially thank Joe Zuccarini and Matt Orchard for taking… good care of me 😊We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
by Customer Service on 11/09/2022