Mercedes-Benz of Hanover

1. Dealer posted a car before they had possession of vehicle 2. I didn’t know the vehicle wasn’t there however the dealer schedules a test drive with me at 9AM TO 9:15AM 7/23/2022. 3. I texted them back at 8:25AM 7/23/2022 to let them know I was going to be late. I started on my way to Hanover 4. They called at 8:58AM to let me know the car wasn’t available. At this point I’m halfway there. Might as well see what I can get for a trade-in. 5. They came in with a trade in value $3k less than the final deal. Which was also $1k less than other bigger dealerships. 6. On July 23, 2022 I put money down and waited for the car to come in. Car shows up July 28, 2022 7. July 28, 2022, first time seeing the car and a test drive. I decide I want the vehicle. 8. I get the car insured July 29, 2022 to rush the registration process. 9. Aug 1, 2022, they misread the effective dates on the insurance. I trust this and call my insurance and hurry the insurance co to get me new cards. 10. DMV appt scheduled at 2:30 but they need a VIN check first. Also they don’t have the tax check, I’ve got to front the money. They state to my wife at 2:17 they arrived for the VIN check but nobody was there. I didn’t get a call until 2:43PM 11 It’s now August 2, 2022 and I still don’t have the car, the car is not registered. Lack of communication Unfair initial trade-in value offers Will not go the extra mile to get your car registered (get up early like the rest of us and make the appointment). I don’t think this would happen to Mr Cantin…