Honda North
Customer Reviews of Honda North
Review type:
Great buying experience (again!!)
by JillianB on 06/29/2023Evy, Kevin, James and John did an outstanding job in search for a new Honda Pilot. Evy and Kevin were very open and honest with the whole process, the value of my trade and the availability of Pilots.Rude salesman
by Bill on 03/20/2023Had been looking at a used car for a week or so online. Called to check on the price as it had suddenly been raised substantially. The salesman didn't know why and basically said "that's the price take it or leave it". When I mentioned it… had been a lower price he said he didn't know what I was talking about. He had no interest in explaining or helping me with the car.GOT THE RUNAROUND
by Jim Campbell on 07/14/2021I had a very pleasant experience with my salesperson Ryan on the initial contact by email and phone regarding the purchase of a used 2019 Civic Sport Hatchback. I live approximately 100 miles away from the dealership and was going to make… the long trip with my son to purchase this specific car we located at that dealership. The car was advertised as a CPO vehicle. When we got to the dealership we inspected the vehicle and immediately noticed that the rear tires were needing to be replaced since the tread was worn down to the tiny wear bar indicators between the tread pattern on the tire. They didn't replace them but instead just moved them from their original position from the front to the rear wheels and Ryan showed me a printout of the 182 point inspection they performed on the vehicle and stated to me that the mechanic certified them as still being acceptable for their parameters. A bigger issue existed with the front brakes. The entire front end of the vehicle pulsated and shook as you applied braking to the vehicle and it was clear that there was a significant issue with the rotors and/ or calipers and pads. after the test drive I brought this to Ryan's attention and he just told me that I was wrong because the in house inspection of the vehicle stated that they were fine. He kept referring me back to the inspection report even though I was clearly telling him that there was something wrong with the front end when braking. He got the service manager only after I insisted on speaking with him to express my concerns and the service manager came out and stated to me that there was a problem wit the brakes but they resurfaced all 4 rotors when they took it in trade 2 weeks ago and it was resolved then. I reassured him that there was still a very noticeable vibration in the brakes and he took it for a ride and came back and finally agreed with me but insisted that it was just moisture build up on the rotors which was causing a temporary vibration, and it would get better. This is clearly a ridiculous excuse and the car simply needed a complete front brake job which would cost them only a couple hundred bucks in parts to remedy. They refused to do anything to properly fix the brakes and must of thought I was gullible to believe such a ridiculous excuse for the problem. Needless to say I was extremely put off by their lack of sincerity and didn't purchase the vehicle...TOTAL WASTE OF A DAY!I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Bad sales tactic
by GvonS on 03/12/2021Test drove a Honda Pilot on Monday came up to buy it on Tuesday. Honda North dropped the advertised price by $500 between Monday and Tuesday and charged the prior price. I've been taken for $500. Thank you Honda North!I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Car Purchase
by JoneR on 11/04/2020WOW!! I just bought a certified pre-owned Honda CR-V from this amazing dealership. It was well worth the drive from Salem to Danvers. My sales person, Ozzy, was professional and went out of his way to make me feel I was valued as a… customer. I would heartedly recommend this dealership to anyone looking for a new or used vehicle. One of the best car buying experiences I have ever had.We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Amazing no-nonsense dealership
by Ryan on 10/09/2020I purchased an Accord here after having a bad experience at another Honda dealership. The whole process was streamlined and pressure free. Jason O'Keefe was amazing to work, very personable, professional, and attentive. Easily the best… dealership experience I had during my search.We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Bad service
by Benny on 08/16/2019Dealer is very deceptive and finance manager did no want to give a refund after 7 days of “purchasing” honda extended warranty which he made seem like it was already part of the vehicle.he denied giving me the refund. Will no longer do… business with this dealer.I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Pleasurable Experience
by Thetwoeddies on 10/09/2017Purchased a 2017 Honda Civic SI after utilizing Edmunds to obtain an internet price. The vehicle is outstanding and Steve M. from sales made the experience pleasurable.Thetwoeddies, Thank you for sharing your experience with us and thank you for your business. I am happy to hear that you utilized Edmunds to get the best price on your new Civic SI. Enjoy your new car and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com
BIG DISSAPOINTMENT
by 1LostCustomer on 03/28/2017Sales staff is rude, uncaring and unresponsive. Ask too many questions and they'll just hang up on you. Very disappointing.....Dear Mike R, 1LostCustomer, James Rockford, Mike Malott and Mike - the various alias' you have used, This is now the 5th site you have written about our company - Better Business Bureau, DealerRater, Yelp and Google+. A member in the call center was speaking to you when the call dropped. You were telling him about your Jaguar and how you love being the "black sheep" of the family. He did not hang up on you as his job is to have you come in for an appointment. Not sure why you are so angry, especially after a manager called to apologize the next day but you continue to make threats - writing an article in a magazine about us as well as slander us on 5 different sites. Wow! You do not understand and nor would i expect you to know the intricate details of how everyone is paid at Honda North but i can assure you, it does not matter to someone in our call center or on the sales floor if we sell you a higher priced vehicle versus a less expensive. Like we stated in the previous review, we are sorry that you are obviously irate about the perception you were hung up on. We simply did not. We try our best but we are not perfect and for that we again, will apologize. Please stop slandering our company and the wonderful people that work here as everyone work's and tries their best to support themselves and their loved ones. We are all entitled to a bad day! Hopefully one day you'll write a review that is positive as your Yelp account is all 1 Stars - there are tremendous people and local businesses in this world so hopefully a positive experience crosses your path very soon! We wish you nothing but good health and hope you find peace in your life. Sincerely Honda North
Yet another great experience!
by lisayoung05 on 05/22/2016Yet another great experience working with Honda North. David Clifford was professional, patient and listened to what I was looking for in my next car purchase. He provided all the details necessary to help with the process go very smoothly.… I will be recommending my family and friends.Dear lisayoung05, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Dave provided you with an excellent car buying experience. I will be sure to pass this review along to him. As an employee owned company your satisfaction is our number one priority. Thank you for your business and congratulations on your new vehicle. We look forward to seeing you at your first oil change! Sincerely, Honda North Danvers, MA www.HondaNorth.com
Great experience
by 26point2miles on 03/23/2016I am happy a friend referred me to Honda North. I just bought a new Honda CRV EX-L and had a great experience. Jonathan Rennick was a pleasure to work with. The process was straightforward and I never felt pressured. I feel that I got a… great price and would recommend Honda North to anyone looking for a new car.Dear 26point2miles, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Jonathan was a pleasure to work with and that he provided you with an excellent car buying experience. As an employee owned company, your satisfaction is our number one priority. Thank you for your business and your recommendations. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Great experience
by frank225 on 10/17/2015My wife and I decided to shop at Honda North after a bad experience at another dealership. We are so happy that we found Honda North. Our salesperson, Kenneth Allder was friendly, knowledgable and a pleasure to deal with. We never felt… preasured and will definitely refer Honda Noth and Kenneth Allder to anyone shopping for a new car.Dear frank225, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Kenneth provided you with an excellent car buying experience. At Honda North we do not believe in pressure based sales. We want our customers to leave knowing that they got the car of their dreams for a great price. As an employee owned company, your satisfaction is our number one priority. Thank you for your business and congratulations on your new car! We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Very good experience
by Maddogandcomet on 10/14/2015This was our second Honda north car purchase. Sales associate David Clifford was very helpful and courteous during the entire process along with all the staff. It was one of the deciding factors to bring us back to Honda north. Great cars,… good deals and pleasant buying experience!Dear Maddogandcome, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that David provided you with an excellent car buying experience. As an employee owned company, your satisfaction is our number one priority. Thank you for your business and congratulations on your new car! We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Very Positive Experience
by spears01 on 10/02/2015My recent purchase was my 2nd at Honda North. It was a very positive experience and they met my expectations regarding my trade-in value. My sales associate was courteous and friendly plus he took the time to go through all the new… features, showed me how they worked, etc...Dear spears01, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that the sales process at our dealership exceeded your expectations. As an employee owned company, your satisfaction is our number one priority. Thank you for your business and congratulations on your new car! We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Great Experience at Honda North
by civicgirl2 on 09/06/2015David Clifford at Honda North helped me find a car to fit my needs and budget. He was patient and discussed a variety of different buying options to help me make an informed decision about my purchase. I highly recommend him!Dear civicgirl2, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that David Clifford provided you with an excellent car buying experience. At Honda North our Sales Consultants do not pressure anyone into buying a vehicle. We believe the best way to do business is to provide customers with information so that they can make their own informed decision. Congratulations on your new car and we look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Great experience
by Slibby14 on 08/02/2015I recently came in to Honda North, looking to have my car appraised and potentially get a new car. I had bought my last car from Honda North from Dominic a few years ago and it was a great experience so I was hoping for something similar.… Evy helped me look at both new and used civics from coupes to sedans and I truly enjoyed the experience. I was able to find something that fit what I was looking for in functionality, appearance, and most importantly financially. I worked with Stephanie and Peter for the finances and had a very positive and informative encounter. Vic from services was able to get my inspection and registration sorted promptly. I had a wonderful experience with all of the staff at Honda North!Dear Slibby14, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Evy provided you with an excellent car buying experience and that the rest of our staff followed up with great service. At Honda North we believe that the relationship between customer and dealership starts at the first visit and continues through service. We strive to provide world class service in every facet of our business. Thank you for your business and we look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Cheryl was great!
by allyron on 07/30/2015We were referred to Cheryl Parker by a friend and the experience was great! She was very knowledgable about the car we purchased and very straightforward and not the least bit pushy. We haven't purchased a car at a dealership in many years… and came away with a great feeling about the whole thing. Would absolutely recommend dealing with Cheryl and will go back to her again!Dear allyron, Thank you for taking the time to share your recent Honda North experience with us. I am extremely happy to hear that Cheryl provided you with a stress-free car buying experience. At Honda North we do not believe in pressuring customers into buying cars. Our goal as an Employee Owned Company is to provide you with options and information, allowing you to make your own decision. Congratulations on your new vehicle and thank you for your business. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Extended Warranty is a scam
by MaineLobster on 07/25/2015Don't even think you'll get service on the fake extended warranty. There are many reputable Honda dealers in the area. I got screwed. Question my review? Ask the salesman for a document stating the terms of the agreement. You'll get a… verbal. To et the warranty, you MUST bring your honda to this dealerhip for the entire 100,000 miles and don't miss one little item. Then and only then will you see the document. This is the kind of corrupt dealership that we were used to buy cars from in the past. Some are still here and this is one of them.Dear MaineLobster, Thank you for bringing this to our attention. It is only through these reviews that we are able to gather feedback on our customers experiences. We are truly sorry for your recent experience and would like to gather more information. Bryan Laskin the General Sales Manager would like to speak with you regarding your experience. He can be reached at 978-539-5064. Thank you for your business and we hope to hear from you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com
What a great experience!
by sano2pop on 06/27/2015I have had some bad experiences before so I was wary of buying a car anywhere, but I am so glad Honda North was recommended to me! I now have a great car and had a wonderful, easy, and stress-free experience buying it!Dear sano2pop, Thank you for taking the time to share your recent Honda North car buying experience with us. I am happy to hear that doing business with Honda North has changed your view on the car buying process. At Honda North we do not believe in pressure based sales. We strive to provide our customers with a fast and comfortable car buying experience. Thank you for your business and we look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
excellent car buying experience
by jwulffpack on 06/26/2015What a difference from my car buying ordeals in the past. (I have not bought a car in 10 years) We called in advance to receive a very reasonable price (apparently this was to nearby phone center). Salesman Ed Dake was low key and… knowledgeable. When we discussed price, his sales manager came to the table; no running off to an unseen manager as in previous experiences. The entire discussion was quick and very pleasant. Car buying being pleasant came as a surprise to me.Dear jwulffpack, Thank you for taking the time to share your recent Honda North car buying experience with us. I am happy to hear the Ed and the Management team provided you with a comfortable car buying experience. At Honda North we believe in a pressure-free car buying experience. We do not believe in pressure based sales. Thank you for your business and we look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Great Expierence
by carbuyer0527 on 05/28/2015I had been researching new cars for months. Everyone I spoke with recommended Honda first. I went with a friend who had purchased from Honda North the year before. We met with a salesperson, and went on a couple test drives. It was so… relaxed. No pressure. I hadn't planned on purchasing that night, but did!Dear carbuyer0527, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that recommendations led you to Honda North. As an Employee Owned Company, your satisfaction is our number one priority. Congratulations on your new vehicle and thank you for your business. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com
Hi, we're happy you found our staff so supportive during your experience here at Honda North. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 07/01/2023