Audi Burlington
Customer Reviews of Audi Burlington
Review type:
Excellent Salesperson Experience
2015 CPO White Audi A3
by peanutshucko on 05/08/2018It's been a week since purchasing my 2015 A3 CPO. I could not be more pleased with the vehicle and with Audi of Burlington. I was originally going to purchase the same vehicle from Audi of Natick, but after working with Jay Levy and the… manger I bought my car from Burlington. They matched the price of the other vehicle and brought to my attention the car fax of the other vehicle which I had totally missed to my amazement. Thank God I went to Burlington first!!! Thank you Jay and the crew of Burlington, class act.Thank you so much for your review! Happy to know that Jay and the team were able to provide you with great customer service resulting in an A3 CPO! Great choice! Wishing you many happy miles! Best, Adnan Sehovic, General Manager.
Peter Matton
by bobm348 on 04/21/2018We have purchased 3 vehicles from Peter. Peter is always available, responsive to our requests and patient with our questions. Peter is very knowledgeable about each model and helps you determine the best one for your needs. If you want a… first rate sales experience, ask for Pater.Excellent experience!
by mthomas81 on 03/29/2018My wife and I just purchased our second vehicle from Caitlin Meuse at Audi Burlington and once again, we received only the highest level of service and courtesy.Good experience
by rjmas95 on 03/28/2018Good experience purchasing a CPO Audi here. Pleasant dealership and my sales associate was friendly/low pressure. Hoping that the service and support going forward is also good.Outstanding Experience!!!
by GaryNaj on 02/11/2018This was our second experience with leasing from Audi Burlington and we cant say enough about Peter Matton who is incredibly professional, knowledgeable, thoughtful and friendly. He took the time during the initial phone call to really… listen to the features my wife felt were important in her Q3 and to research available vehicles. We were amazed the next day when the car he selected for her to test drive met every single request and was ulitimately the car we leased. There was also none of the usual pressure one often feels when leasing a new vehicle. If you want to buy or lease an Audi this is the place to go and Peter Matton is the guy to see.Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Peter and to the rest of the team. Until we have the opportunity to work with you again, take care! Best, Adnan Sehovic, General Manager
Outstanding experience and exceptional customer service!
by prettyfairmiss on 01/10/2018I recently joined the Audi "family" and had the pleasure of working with Caitlyn Meuse. Throughout the entire process I felt taken care of, but never pressured, and it really allowed me to make a decision on my own time line. Buying a car… can be stressful but with Caitlyn it was a breeze! I test drove my CPO A3 a couple of times before finally buying. Caitlyn was super patient and answered all my questions throughout the decision making process. I highly recommend working with Caitlyn and her team for your Audi purchase! Lastly, I also want to mention that I had an issue with my former vehicle (that I traded in) that I was not aware of at the time. When I learned about it, I wasn't sure what to do, but I contacted Caitlyn to see what could be done. Before I knew it, she and her team had resolved the entire issue for me! This was a wonderful customer service experience for me that just adds to how much I want to recommend Audi Burlington to everyone. And - I love my new car!Thank you for sharing your feedback with us! I'm so pleased to hear that Caitlin was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Adnan Sehovic, General Manager
Peter Mattin
by SeanCashell on 12/20/2017updated 12/26/2017Peter Mattin of Burlington Audi Is the sales person you want. He is real a great sales person. We bought a Q5 and he walked us through the whole process,. We drove several suvs And he was the most knowledgeable and personable. I would… highly recommend him.Thank you, Sean, for your feedback on your experience with Peter. We take pride in providing exceptional customer service and I'm so happy our team was able to do exactly that. Happy Holidays! Adnan Sehovic, General Manager
Great Buying experience
by newAudiSQ5 on 12/18/2017updated 12/26/2017I recently purchased a new SQ5 from Peter Matton, and the sales experience was excellent from start to finish. No pressure, explanations and answers to all of my questions, and great follow-up to keep me informed of the progress of the new… car, which was special-ordered. I highly recommend this dealership, and specifically Peter Matton for a stress-free and professional buying experience.Thank you for providing us with this great feedback! Happy Holidays! Adnan Sehovic, General Manager
Easy friendly process to buy a car
by melwebster on 12/18/2017updated 12/26/2017I have bought several cars from Peter Matton and the experience has always been excellent. Peter knows his stuff and is always a pleasure to work with. The last time around, we bought a 2015 A3 for my son, and as usual, Peter was able to… answer every question or concern we had. The best measure of any salesperson is whether they have repeat customers. It's clear that as far as I am concerned Peter ranks highly, because he has become my go to guy when it comes to buying a car.Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Peter is such an asset to our team and I'm so glad you had the opportunity to work with him. Happy Holidays! Adnan Sehovic, General Manager
Best Overall Experience, Hassle Free and Competative Pricing
by Foose817 on 10/26/2017Fantastic experience and great deal overall even with two trades. I was pushed around and toiled with at Audi Peabody (Ira) as the sales manager quoted me a lease payment that was inflated by $120 a month by simply bumping the Money a… factor or Percentage rate on the lease calculation. I spent 35 minutes trying to ask why the puns t was so much higher on a car that was $10k less than a comparable BMW lease with the same Residual and rate. The manager tried to say that it was bc the Audi is a better car which was the biggest line [non-permissible content removed] as I too was a sales rep and sales manager for several hundred Ghent dealerships in MA in the past. The manager knew this as I lid that out to them before I started the process at the dealership. I laid that out to the rep (Jay Levy) and Manager (Rich Zmudzien) Arbys audi of Burlington and they understood completely and came out with there best numbers right off the bat. The payment was in line with the leasing calculator found on Audi National website and they gave me roughly $3k more for my trade in vehicles. No low balling and also worked the deal on the selling price even below whAt I thought was fair to begin with:)... They gave me a few days to decide with no pressure tactics and that was just one of the many differences from all dealerships Ive shopped in the past that sealed the deal for me. Ive had 20 cars new/used since I was 16 (33 now) and never an audi either. I love this car, the dealership and its personnel. Everyone was fantastic from Managemeht sales reps and service too. I would highly recommend this dealership to anyone looking for new or CPO Audi, and any other preownrd vehicles like BMW, Mercedes Benz, Porsche, German and domestic vehicles.Thank you so much for sharing this feedback! We're so glad that you had such an enjoyable visit. We appreciate your recommendation and your five star rating. Thank you again and we look forward to seeing you in the future. Best, Adnan Sehovic, General Manager
fabulous!
by ChristineE on 10/07/2017I had an absolutely fabulous experience here! Kathleen Hutchinson guided me through all of the details of the process in such a professional, classy, attentive, knowledgeable, and efficient way! I will absolutely return in the future, as… I always felt comfortable and ended up getting exactly what I wanted, without any pressure!Thank you for taking the time to share your experience with Kathleen. Im so glad to hear you had such an enjoyable visit and that you found our team to be so helpful. Thank you again for your business and for choosing Audi Burlington for your automotive needs! Best, Adnan Sehovic, General Manager
Great experience Again
by NICENEWQ7 on 10/01/2017I have bought 3 q7s from Jay Levy and Audi Burlington. I continue to go back because he gets the job done efficiently and gets me in and out quickly. I do not have much time and they continue to make things easy for us. Josh got me and… out quick but I still wish it could be faster.Thank you for taking the time to review us. I will be sure to let Jay and Josh know that you spoke highly of them. Thank you again for these kind comments and we look forward to your next visit! Best, Adnan Sehovic, General Manager
Excellent sales experience!
by UnlikePluto on 07/31/2017I've purchased 4 Audis over the past 5 years but my most recent sales transaction has reinforced my loyalty to this brand. I purchased my most recent Audi from Caitlin Meuse at Audi Burlington and I couldn't be more impressed with the… treatment that I received. Caitlin was able to answer EVERY question that I asked without hesitation and she was incredibly patient with me (I know I'm not the easiest person to work with). I was already an Audi fan but this visit to Burlington solidified my belief that Audi Burlington is one of the most progressive thinking stores around and their dealership's personnel do a far better job of creating an exceptional customer experience than any other brand. That is something that you absolutely should expect when spending upwards of $100k on a vehicle and Caitlin certainly delivered!Thank you! I'm pleased to know that Caitlin made your purchasing experience a memorable one and took excellent care of you. We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your new Audi. Best, Adnan Sehovic, General Manager
Amazing Dealership!!!
by Toothbrush on 07/29/2017Our visit to Audi Burlington exceeded all of our expectations. Treated like royalty the entire time And they did spend a lot of time making sure our needs and wants were met. Never felt pressured or pushed into anything. So many great… options , there is something for everyone. This has to be one of the places you shop for a new or used car ( we have bought both) I believe it will become your only . Give them a try you won't be sorry !!!Thank you so much for your feedback about your experience here! I'm glad you have such a positive time. Please let us know if we may assist you again in the future! Best, Adnan Sehovic, General Manager
New S4 Purchase
by NewS4Me on 07/31/2017Needed to move quickly as my previous car had engine trouble and I travel 80 miles each day to/from work. Caitlin (and the rest of the Audi Burlington team) was able to help me out quickly, get me into a few cars for test drives, locate… the exact car that I wanted (wanted the sport suspension package, but didn't need the Nav package) and get it shipped up from Pennsylvania all within a 1.5 week period. Everyone was extremely knowledgeable and helpful and worked quickly. Will be returning for all maintenance and anticipate the high level of service will continue!Many thanks for this terrific feedback! I'm delighted to learn that you enjoyed working with Caitlin. Please don't hesitate to reach out if we may assist you in the future. Best, Adnan Sehovic, General Manager
Excellent sale experience
by Dboston on 06/10/2017Excellent dealership. Entire staff is so helpful! I'm very extremely satisfied with both the sales and service experience !! Recommended 👍🏻👍🏻Thank you for sharing feedback from your recent visit to our dealership! We hope to have the opportunity to assist you again in the future. Best, Adnan Sehovic, General Manager
Buying a new car
by Pariswhitney on 06/09/2017Great experience. Peter made the entire transaction stress free.Thank you! We wish you many miles of enjoyment with your new Audi. Best, Adnan Sehovic, General Manager
Exceptional Car Buying Experience
by Cassondra on 04/12/2017I recently purchased a 2017 A4 from Audi in Burlington and I couldnt be happier, not only with the car but the entire experience! Brian, our sales consultant, was very knowledgeable and was able to assist me in finding the perfect car. He… was attentive to what I said I needed and offered me several different options that were 100% in line with what I asked for. My experience at the dealership exceeded all my expectations, the process was quick and pleasant, and throughout it Brian, Josh, and Adnan consistently made sure I was not only informed but also happy. The whole team went above and beyond every chance they got, and they have certainly earned me as a lifelong customer.Thank you for taking the time to share your experience with us. Im so glad to know you had such an enjoyable time while purchasing your new Audi A4! We value your business and thank you for choosing Audi Burlington for your automotive needs! Best, Adnan Sehovic, General Manager
Top of the line service
by ajaydaptardar on 04/06/2017This would be second car that we've purchased from Audi Burlington. Our salesperson, Brian, was such a pleasure to work with. This was by far one of the best car buying experiences my family has had. We had our son accompany us for this… visit. Brian and he became friends right away. On the day we picked up the car, Brian even had a surprise for him! Josh helped us out with the paperwork and got everything sorted out quickly; they even stayed overtime after the dealership had closed so that we wouldn't have to make an extra trip.Thank you so much for your terrific feedback! We value your business and we hope to serve your automotive needs for many more years to come! Best, Adnan Sehovic, General Manager
Great Client Service!
by Carlinha on 03/29/2017I would like to take this opportunity to leave a comment about my experience at Audi Burlington (MA) this week. My husband and I were lucky to be assisted by Ali Mohajer, one of the best dealership associates that we had the pleasure to… meet. I say that because Ali was polite, professional, knowledgeable and he made us feel comfortable and at ease during our search. Thanks to Alis skills and willingness to help we were able to make a decision sooner than we expected. He accommodated our schedule and found the best match to suit our budget and preferences. We cant wait to drive around in our new Audi. I felt compelled to write my feedback because I tremendously value client service. For me it is a deal breaker; the key factor which defines a good or a bad experience. I would like to thank Ali for helping us to buy our new car and I will gladly refer our family and friends to him (and Audi Burlington).Thank you so much for the wonderful review. Ali is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Adnan Sehovic, General Manager
Worth the trip!
by ECDaveWI on 03/17/2017I had been watching for used Mini Coopers at dealerships across the country, and particularly liked a 2014 with very low mileage at Audi Burlington. When the price dropped, I called immediately and said I would take it. The reason being I… was 1,300 miles away in Wisconsin, just a little far for a test drive. My gut feeling had to be excellent for this risk to pay off, and it was. I got a good feeling from the photos and description, and everyone I spoke with was helpful and very friendly. I mention this because while it was a laser dart for me--traveling across the country for a specific vehicle--it was not a major transaction for the dealership, and I could have easily slipped through the cracks. I had my own financing and was bringing temp plates for the return trip, so once we confirmed some paperwork issues about taxes and titling, they marked the car SOLD for me. I showed up 24 hours later, on a very busy Sunday about two hours before quitting time, and immediately had the pleasure of meeting Lauren and Renato. I had their full attention, and promptly got a tour of my Mini, an appraisal of my trade, and preparation of all the necessary paperwork. Again, a minor transaction in the scheme of things, but I felt that they shared my excitement and that made it fun for all of us. This carried through as I met Josh, the Business Manager, and we had a very enjoyable conversation as we dealt with more documents. I keep talking about the quality of the personal interactions, because the experience could have been pretty brusque, pressurized, or impersonal--and that could have been enough for me to never make the trip in the first place. But I felt that the staff liked their work and sincerely enjoyed helping me. Even the guy at the next desk said "congratulations" when I came back the next day to get the keys. A new vehicle is a big purchase for most of us, and it's nice when it's not just dollars and dickering. I feel I got a great deal, I LOVE the car, and I'd hoist a brat and a beer with Lauren, Renato, and Josh anytime! (That's how we do things in Wisconsin.) Thanks to all at Audi Burlington for contributing to my little adventure. When my Mini starts getting tired, I'll check and see what you've got on the lot.Thank you for visiting us all the way from Wisconsin! We really appreciate you taking the time to leave feedback on your experience with our crew. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to some brats and beer in the future! Regards, Adnan Sehovic, General Manager
Your glowing review brightened our day! Hope to see you again soon! - Audi Burlington
by Audi Burlington on 07/22/2025