Audi Burlington
Customer Reviews of Audi Burlington
Review type:
Excellent Salesperson Experience
outstanding service by Peter matton
by fred on 06/30/2024care about their customers and works hard to please responds well to questions and teaches purchaser how to use new technologyHi Fred! We're delighted to hear that our team at Audi Burlington provided excellent customer care and support with your new technology! Thanks for the great feedback!
Amazing!
by Colin H on 05/27/2024The process for buying my brand new 2024 Audi S5 couldn't have gone smoother. Anthony and Alex were amazing and even cut me a MUCH better deal when I got to the dealership! Thank you and can't wait to come back should I want an upgrade!Thank you for the fantastic review, Colin! We appreciate you trusting the Audi Burlington team with your purchase and are thrilled to hear that Anthony & Alex made the process a smooth one for you. Enjoy your beautiful new S5 and please don't hesitate to reach out if there's anything else we can do for you!
Great Service
by Taylor C on 05/22/2024It is a pleasure working with Peter at Audi, he made the entire process smooth and efficient! He took the time to offer tailored recommendations that suited my budget.Taylor, it's great to know that Peter provided a seamless and efficient buying experience for you at Audi Burlington. We appreciate your feedback and are glad he could help find the perfect fit for your budget! Safe travels!
Worry Free Dealership
by Gil on 05/20/2024As soon as you meet salesman Peter Mountain You relax and lower your guard. He speaks with knowledge and answers every question with care. Like a magician he figures out options and finds a number that works for you. And once the deal is… done, he works with you even when you drive your new Audi home to make sure everything works. An “A” grade.Hi Gil! We're delighted to know that Peter provided you with such a great experience at Audi Burlington. We strive for our customers to feel comfortable and informed throughout the process. Enjoy your new Audi!
Thank you Audi Burlington
by Sue Conway on 05/03/2024Peter Matton was most helpful and professional with the entire process.Sue, we're thrilled to hear that Peter provided you with an excellent experience here at Audi Burlington! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!
Burlington Audi the best
by Lucky Laura on 04/25/2024I have been a loyal customer for over 18years! I have bought over 5 new cars there. They give me the best deal around!!Hi Laura! Wow, 18 years of loyalty - that's amazing! We're so glad to have you as a part of our Audi Burlington family and appreciate your continued support. Here's to many more great deals in the future!
Great experience
by Carole on 04/24/2024Everyone was very helpful and professional. It made car buying easy and enjoyableCarole, thank you for the review! We're so glad you enjoyed working with our team here at Audi Burlington and we hope to see you again in the future. Take care!
Great service from Victoria.
by Cindy on 04/12/2024Victoria was professional and personable. I would highly recommend her.Cindy, thank you for the recommendation and shoutout to Victoria at Audi Burlington! We'll see you next time. Safe travels!
New battery and oil change experience
by Anthony P on 04/14/2024Over the weekend, I took my car in to check my battery and get an oil change. As usual Anthony my service writer and Patrick my tech treated me with the upmost respect and listen to all my concerns and the pricing was very fair. I’ve been… going to the dealership Since 2012 when I bought the car at the dealer and they do great work again I want to thank Anthony and Patrick my service writer and my tech great job once again keep it upAnthony, we're glad to know you've had consistently positive service experiences with Anthony, Patrick, and our team at Audi Burlington. We appreciate your loyalty since 2012 and look forward to continuing the great work on your vehicle! Safe travels!
Great Purchase
by John M on 03/11/2024Mike Brown was extremely helpful during the car purchase process. There was no hard push to sell. Mike explained everything up front in detail and answered my text/ email questions in a prompt manner.John, we're glad to know Mike provided a transparent and helpful experience at Audi Burlington. We appreciate your feedback and look forward to serving you again. Thank you!
Peter was great!
by JG on 01/25/2024Peter was knowledgeable, patient with me and helpful!We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!
Audi Burlington provides excellent customer service
by Jane on 01/13/2024The service department was efficient at diagnosing the problem and repairing my vehicle. Can't say enough good things about my experience with Jim at Audi Burlington. Loaner cars are available if reserved in advance and they were kind… enough to drop off my car after serving it. Will use them again in the futureJane, we're glad to know that Jim and our service team at Audi Burlington were able to diagnose and repair your vehicle promptly. We appreciate your positive feedback and look forward to serving you again in the future. Safe travels!
Easy and Efficient car purchase
by Jen G on 12/23/2023Peter was great. He was so helpful in making sure our car was ready in a timely matter and addressing any issues that came up. A pleasure doing business with him and Audi BurlingtonHey Jen, it's fantastic to know Peter was able to assist you efficiently and effectively at Audi Burlington. We appreciate your kind feedback and shall see you next time! Have a great ride!
Efficient service
by Mike on 11/30/2023Derek was very helpful in explaining my Audi Care coverage.Hey Mike, it's great to know that Derek assisted you with your Audi Care coverage at Audi Burlington. Thank you for choosing us! We'll see you next time. Safe travels!
Great Service
by Deirdre on 10/10/2023Everyone I dealt with is very professional and efficient! Always a pleasant experience!Deirdre, we're delighted we could deliver an excellent experience! - Audi Burlington Team
Dying Battery
by Murf the Surf on 10/09/2023Dealership is professional and well run.Thank you for the positive feedback about your recent visit here at Audi Burlington! We hope we can be of service again in the future!
Audi service
by Rick on 10/04/2023Great dealership and service team - very knowledgeable and helpful.Rick, thank you so much for the great review of our Audi Burlington team! We look forward to serving you next time!
TDI warranty repair
by Majdi Haddad on 09/18/2023Took 2 years trying to resolve the Add blue issue and at the end I was faced with arrogance from the worst customer service specialist. During my last visit the shop worked on two of the three issues I brought up and didn’t even bother to… deal with the third issue ( oil low level) they actually gave me the car with the dashboard warning still on. We were looking to buy a q8 this year but due to my experience at Audi Burlington I decided to go with the BMW x6 which I bought over the weekend.Things are that bad at your service department.Hi Majdi - Thank you for taking the time to share this with us. It is unfortunate you have had to return for your vehicle's necessary repairs. I would like to learn more about the experience you have had and see if there is an amicable resolution. Please do not hesitate to reach out to me. Matthew Brickey - Service Manager - mbrickey@herbchambers.com
Max was fantastic! Refreshing at a dealership!
by Jason on 08/24/2023Max was very helpful, I've had bad experiences at other dealerships but Max made my day and make the work easyHey Jason, we're glad to know that Max provided you with a great experience at Audi Burlington. Thank you for sharing your positive experience! We'll see you next time. Safe travels!
INCOMPETENT TECHNICIANS
by Eric on 07/20/2023The service center failed to do a basic alignment twice in a span of 3 days. Both times they assured me it was all set and taken care - unfortunately that wasn't the case. They asked me to bring it back a 3rd time which is just laughable.… Absolutely mind-boggling to think I would let them touch the car again after the first two failed attempts. Avoid at all costs!Hi Eric, We have a brand new state-of-the-art alignment machine and very experienced personnel operating it. It is unfortunate that you elected to visit another shop that provided you with incorrect information after your purchase. We did not and would never sell a client a vehicle that would not pass a Massachusetts inspection. Feel free to reach out if you care to chat. George Kotsiras – General Sales Manager – gkotsiras@herbchambers.com
TERRIBLE EXPERIENCE
by Eric on 07/20/2023Just an all-around terrible car-buying experience. The car FAILED INSPECTION and became my problem to deal with despite the car not even being purchased 5 days prior. The entire process (after paying for it) was a complete nightmare and… required me taking two days off of work to get the car back on the road. Unacceptable for a dealership that brags about their service. Their service center is an absolute joke as well as they failed to do a basic alignment on my vehicle twice - both times they said it was fixed! Avoid at all costs!Hi Eric, We have a brand new state-of-the-art alignment machine and very experienced personnel operating it. It is unfortunate that you elected to visit another shop that provided you with incorrect information after your purchase. We did not and would never sell a client a vehicle that would not pass a Massachusetts inspection. Feel free to reach out if you care to chat. George Kotsiras – General Sales Manager – gkotsiras@herbchambers.com
Your glowing review brightened our day! Hope to see you again soon! - Audi Burlington
by Audi Burlington on 07/22/2025