Customer Reviews of Herb Chambers Kia of Burlington
Review type:
KIA purchase
Good experience
by Al on 06/25/2025updated 07/01/2025Very nice and helpful. Finished the maintenance in no time.Thank you, Al! We're glad you had such a positive experience at Herb Chambers Kia of Burlington! We'll see you next time!
Very happy with my experience. Took care of my car in short time. Thanks
KIA purchase
by PB on 06/26/2025Brian was great. Took us on 2 test drives. He was friendly but not pushy. We didn’t intend on buying anything in the moment but felt the deal was good and we pulled the trigger on it.We're delighted to hear that Brian made your experience at Herb Chambers Kia of Burlington enjoyable and pressure-free. It's great you found a deal that worked for you, and we appreciate your decision to choose us!
Quick and painless!
by Wendy P on 06/28/2025I love that my car is vacuumed!!Wendy, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Kia of Burlington Team
Cesar is fantastic!
by Steve on 06/25/2025Cesar is fantastic! Arrived 20ish mins early for my appointment. Cesar checked me in immediately, in the process let me knew that I was early in mileage for the service. I’m use to servicing every 5K miles. For my model car Kia recommends… 7.5K miles/1year (which ever comes first) between services. Despite being early they did they did the service anyway and made sure I was ready for family trip. Cesar and the team are a straight forward, kind and efficient.Steve, we're delighted to hear that Cesar and the team at Herb Chambers Kia of Burlington took great care of you! It's wonderful they could accommodate your early service and get you ready for your family trip. Safe travels ahead!
Everything went as planned with recall. But engine lights on now
by Deb on 06/08/2025Courteous staff. Comfortable waiting area. Time waiting was as quotedDeb, We truly appreciate your support—thank you for the five stars! – Herb Chambers Kia of Burlington
Excellent service department all around
by Dawn on 05/16/2025Everyone in the service department is friendly, responsive, helpful and very professional. I truly feel I can trust that the entire team will do the necessary work on my car and be fair and honest.Dawn, we're delighted to hear that our service department at Herb Chambers Kia of Burlington has earned your trust! Thank you for recognizing their professionalism and dedication. We look forward to serving you again in the future!
Good service and efficient
by Arno on 05/10/2025Went without appointment and they took care promptly. Very satisfied.Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Kia of Burlington Team
Better than ever!
by LES on 05/02/2025I had some questions that didn’t have to do with my car! Ceasar took the time to answer my questions! He was very polite and helpful! He helped me understand things that I didn’t know! He also introduced me to Corey who Was also very… helpful! I have never had a bad experience with the services at Kia in Burlington! I’ve been going there for about ten years!Hi Les! It's fantastic to hear that Caesar and Corey provided such helpful service at Herb Chambers Kia of Burlington! We're grateful for your loyalty over the past ten years and are delighted to know you've consistently had positive experiences with us. Thank you for sharing this feedback!
My new telluride
by Steve on 04/17/2025Wahab is an amazing. He was patient and understanding in terms of what we were looking for in a new SUV. He broke down all the options and really guided us in making a solid decision. Sales management was excellent and financing was easy… and smooth.Steve, we're delighted to hear that Wahab and the team at Herb Chambers Kia of Burlington provided such a supportive experience. Thank you for choosing us, and enjoy your new SUV!
Great service!
by CN on 04/08/2025The service team at Kia Burlington are so nice, helpful, and efficient!Thank you for the wonderful feedback about our team! We're grateful for your support and look forward to your next visit here at Herb Chambers Kia of Burlington!
Friendly enviroment
by Joe on 04/05/2025Small but very friendly team. No pressure. Sales process goes smoothly. Salesman Arthur explains every necessary detail and tries his best to make client (me) feel comfortable. Very positive experience.Joe, we're delighted to hear that Arthur and the team at Herb Chambers Kia of Burlington made your experience a positive one. We appreciate your feedback and are glad you felt comfortable throughout the process!
Kind kia
by Wendy Wendy Brownell on 04/04/2025I had a great experience with this dealership. They fit me into there schedule at the last minute and was able to help with my situation at had .Wendy, we're delighted to hear that our team at Herb Chambers Kia of Burlington could accommodate your needs and provide a great experience. Thank you for choosing us! Safe travels!
Awesome help
by Ana B on 03/16/2025We recently purchased a Sportage from Herb Chambers KIA and Ramon was an excellent sales person, he was available for every question along the process, very helpful and thoughtful, he made our purchasing experience an amazing one and would… definitely recommend and will come back in the future!Ana, thank you for the wonderful feedback! We're delighted to hear that Ramon made your experience at Herb Chambers Kia of Burlington so positive. Enjoy your new Kia Sportage and we look forward to seeing you again in the future!
My easiest car buying experience
by Joe T on 03/13/2025This dealership was recommended to me by my brother and i can see why. One of the easiest car purchases I've ever experienced. John was helpful finding me the vehicle that best fit my needs at an affordable price. The first number i saw was… the final price with taxes included and even had all the different monthly payment break downs based on what I chose to put down. I left the lot that day with my new carJoe, we're delighted to hear that John and the team at Herb Chambers Kia of Burlington made your car purchase so seamless. Thanks for trusting us with your business, enjoy driving your new vehicle!
Great experience
by Jose Felipe on 02/21/2025I had the pleasure of working with Omar Shakeel during my recent purchase at Kia, and I cannot recommend him enough. From the moment I stepped into the dealership, Omar made me feel at ease with his friendly and professional demeanor. He… took the time to understand my needs and preferences, offering tailored recommendations without ever being pushy. Omar’s in-depth knowledge of Kia models, features, and pricing was evident, and he patiently answered all my questions, ensuring I was fully informed about my options. His transparency and honesty throughout the process made me feel confident in my decision, and I truly appreciated his dedication to finding the perfect car for me. Beyond his expertise, Omar’s customer service was exceptional. He was attentive, responsive, and went above and beyond to make the entire buying experience smooth and stress-free. If you're looking for a knowledgeable, approachable, and dedicated sales consultant, I highly recommend Omar Shakeel. He made my car-buying experience a pleasure, and I will definitely be returning to him for future purchases!Jose, we're delighted to hear about your positive shopping experience with Omar at Herb Chambers Kia of Burlington! It's fantastic that he made the process seamless and hassle-free for you. Thank you for recommending him and choosing us for your car purchase!
Great experience thanks to Omar (Sales)
by Candace L on 01/31/2025I recently had a great experience at Herb Chambers Kia of Burlington! I highly recommend going to see Omar in Sales if you are coming to this location. He made the whole process of financing my new vehicle stress-free and was super helpful… each step of the way! He was very approachable, knowledgeable, patient, and never made me feel pressured into making any decisions. I’m now loving my new Sportage - Thank you, Omar!!Candace, we're delighted to hear that Omar made your experience at Herb Chambers Kia of Burlington hassle-free and enjoyable! Enjoy every moment with your new Kia Sportage, and thank you for the recommendation!
Annual service
by Sonny on 01/30/2025Not friendship reception. Before make an appointment I commented an issue about my car , I reminded to them and then they told us we have no time for do it , very unprofessional way. I never do service again and I never recommend to anyone.Sonny, thank you for the review. I'm disappointed to hear that your experience with our team did not meet expectations. Please feel free to reach out if you'd like us to address this further or assist you in any way. Respectfully, Gerry Salois - General Manager - gsalois@herbchambers.com
Good sales guy
by Jon on 11/18/2024The sales representative I worked with (Omar) with was knowledgeable and insightful. Would recommend them to anyone. Only downside, they can be busy at weekendsJon, we're glad to hear Omar provided you with a knowledgeable experience at Herb Chambers Kia of Burlington. We appreciate your recommendation and hope to work with you again in the future!
Fast and efficient service!
by DC on 10/26/2024updated 11/04/2024Caesar was the best! Great customer service. Got me in and out in a flash!We're happy to hear Caesar made your visit here at Herb Chambers Kia of Burlington an efficient one! Thanks for your business and please don't hesitate to reach out the next time we can be of assistance!
Excellent
by Carol on 11/02/2024Michael was excellent and provided excellent advice! He was friendly and made me feel welcome. I was ver satisfied with my service experience!!Hi Carol, we're delighted to hear that Michael made your experience at Herb Chambers Kia of Burlington a positive one! We look forward to serving you again! Safe travels!
Customer Service Perfection!
by Sue Dowdie on 10/23/2024I worked with Cesar he was awesome explained the process of getting my car serviced brought me up to the repair department and spoke to an amazing technician my apologies I can't remember his name he went over what needed to be repaired and… explained it in layman's terms for me. Both gentlemen were respectful, courteous and kind. I will absolutely only have my Kia serviced her! A1 customer service! Thank you for everything ❤️Sue, we're delighted to hear that Cesar and our team at Herb Chambers Kia of Burlington provided you with such a positive service experience. Thank you for trusting us with your Kia; we look forward to serving you again in the future!
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
We're delighted to hear that Brian made your experience at Herb Chambers Kia of Burlington enjoyable and pressure-free. It's great you found a deal that worked for you, and we appreciate your decision to choose us!
by Herb Chambers Kia of Burlington on 07/01/2025